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      • November 1987 (Revised June 1988)
      • Case

      ServiceMaster Industries, Inc.

      By: James L. Heskett
      The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details
      Keywords: Restructuring; Leading Change; Growth and Development Strategy; Organizational Culture
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      Heskett, James L. "ServiceMaster Industries, Inc." Harvard Business School Case 388-064, November 1987. (Revised June 1988.)
      • June 1985 (Revised April 1989)
      • Case

      Benetton (B)

      By: James L. Heskett
      The managing director of Benetton is faced with several issues concerning the adequacy of the company's organization to capitalize on the early success it has achieved in an important foreign market, the United States. Specifically, the case raises questions about... View Details
      Keywords: Organizational Structure; Global Strategy; Transition; Growth and Development Strategy; Success; Business Headquarters; Business Subsidiaries; Organizational Change and Adaptation; Business Growth and Maturation; United States; Italy
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      Heskett, James L. "Benetton (B)." Harvard Business School Case 685-020, June 1985. (Revised April 1989.)
      • 1981
      • Book

      The U.S. Lodging Industry

      By: Daryl Wyckoff and W. Earl Sasser
      Keywords: Accommodations Industry; United States
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      Wyckoff, Daryl and W. Earl Sasser, eds. The U.S. Lodging Industry. Lexington Books, 1981.
      • February 1980 (Revised August 1980)
      • Background Note

      Lodging Industry

      By: Daryl D Wyckoff and W. Earl Sasser
      Keywords: Accommodations Industry
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      Wyckoff, Daryl D., and W. Earl Sasser. "Lodging Industry." Harvard Business School Background Note 680-116, February 1980. (Revised August 1980.)
      • September 1973 (Revised October 1980)
      • Case

      Sea Pines Racquet Club

      By: W. Earl Sasser
      The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use.... View Details
      Keywords: Price; Service Operations; Organizations; Performance Capacity; Planning; Strategy; Accommodations Industry; Accommodations Industry
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      Sasser, W. Earl. "Sea Pines Racquet Club." Harvard Business School Case 674-011, September 1973. (Revised October 1980.)
      • March 1973 (Revised September 1980)
      • Case

      Chalet Susse International

      By: W. Earl Sasser
      Keywords: Accommodations Industry
      Citation
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      Sasser, W. Earl. "Chalet Susse International." Harvard Business School Case 673-090, March 1973. (Revised September 1980.)
      • Article

      New Interest in Incentive Financing

      By: Samuel Hayes
      The article presents the findings of a study on incentive financings as they apply to institutional investors, particularly life insurance company investors. The author made contact with investment officers in 29 insurance companies, and have collected a considerable... View Details
      Keywords: Motivation and Incentives; Financing and Loans; Institutional Investing
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      Hayes, Samuel. "New Interest in Incentive Financing." Harvard Business Review 44, no. 4 (July–August 1966): 99–112. (Reprinted: Brigham, Earl, Ricks, R. B., Readings in the Essentials of Managerial Finance. Holt, Rhinehart and Winston, 1968.)
      • Forthcoming
      • Article

      Institutional Corporate Bond Pricing

      By: Ishita Sen, Lorenzo Bretscher, Lukas Schmid and Varun Sharma
      We propose an equilibrium corporate bond pricing model that accommodates the heterogeneity in institutional investors' preferences and mandates in an empirically tractable way. Our model, estimated on rich holdings data, quantifies investors' preferences and demand... View Details
      Keywords: Corporate Bonds; Demand Systems; Insurance Companies; Mutual Funds; Liquidity; Bonds; Price; Investment Funds
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      Sen, Ishita, Lorenzo Bretscher, Lukas Schmid, and Varun Sharma. "Institutional Corporate Bond Pricing." Review of Financial Studies (forthcoming).
      • Research Summary

      Managing the Operating Role of Customers

      By: Frances X. Frei
      Customers in operating roles introduce considerable variability into the production environment including differences in the demands they impose on the environment and the unpredictability of those demands. When customers are the source of production variability, the... View Details
      • Research Summary

      Overview

      By: Iavor I. Bojinov
      Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details
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