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- All HBS Web
(623)
- People (2)
- News (152)
- Research (370)
- Events (3)
- Multimedia (7)
- Faculty Publications (230)
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Rising Leaders for Social Impact Forum | Social Enterprise | Harvard Business School
and moving forward Note: We may not be able to accommodate all interested students. We will be able to confirm participation in mid-September. Want to learn more? Reach out to the Social Enterprise Initiative: se@hbs.edu . INITIATIVES... View Details
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
was just one of many obstacles that he encountered. He needed to convince lots of customers to rely less on his former business, trucking. McLean also needed to persuade port authorities to redesign their dockyards to accommodate the... View Details
- Web
Frequently Asked Questions - Crossover Into Business
athlete. How much does it cost to participate in the program? The Crossover Into Business program is currently free for professional athletes – we do not charge any application or program fees. I am a professional athlete. Will Harvard pay my travel and View Details
- Web
Chase Hall | About
offering single rooms with private baths. More than 80 percent of HBS students live on campus, taking advantage of the proximity to classes, extensive academic and social resources, and opportunities for peer learning. In addition, Chase View Details
- July 2008
- Case
Hilton Hotels: Brand Differentiation through Customer Relationship Management
By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev
This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details
Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry
Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management." Harvard Business School Case 809-029, July 2008.
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
can embrace these contradictions and make trade-offs to accommodate them. Adds Tushman, "Some groups 'exploit' and some 'explore,' and you don't want to mix them. The locus of these controversial issues is thus at the highest... View Details
Keywords: by Garry Emmons
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
example, if the customer service department gets a new database system, the reps may be able to perform a standard credit check in 20 minutes rather than 50 minutes. To accommodate the improvement, just change the unit time estimate to 20... View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- Web
Buy Now, Pay Later: Credit in a Consumer Society
not quite, within financial reach of the mass of the consuming public. New credit practices, like the installment plan, helped to bridge the gap. New credit practices were also necessary to accommodate the new employment structures of... View Details
- 29 Aug 2022
- Op-Ed
Income Inequality Is Rising. Are We Even Measuring It Correctly?
inequality over time, researchers often use the Gini coefficient to capture the concentration of income in geographic locations. And in many cases, the Gini coefficient is a useful metric that accommodates such comparisons. However, the... View Details
- Web
Virtual Job Search Teams - Alumni
change?* Where are you in the search process?* Please indicate what weekdays and/or times work best with your schedule. Note that the team meets for two hours weekly over the course of four weeks (i.e. Tuesdays, 12pm-2pm). We will do our best to View Details
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
have shifted to takeout and delivery and enhanced their ability to accommodate curbside pickup and entryway handoff. Some developed takeout offerings of chef-prepared family style meals including wholly or partially prepared multi-meal... View Details
- 24 Jan 2011
- HBS Case
Terror at the Taj
On November 26, 2008, 175 people died in Mumbai, India, when 10 terrorists simultaneously struck sites. Of the five locations—all well-known landmarks—the beautiful domes of the hotel known as the Taj Mahal Palace and Tower would become most closely associated with the... View Details
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
maximum throughput in terms of the number of ships. Rather, the reason is that 35 percent of the planet's commercial shipping consists of ships too large to fit through the current locks, and Panama wants a piece of that business. The current locks measure 1,050' x... View Details
- November 2010 (Revised April 2011)
- Case
Aman Resorts
By: Eugene Soltes and Aldo Sesia
This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details
Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry
Soltes, Eugene, and Aldo Sesia. "Aman Resorts." Harvard Business School Case 111-012, November 2010. (Revised April 2011.) (request a courtesy copy.)
- 22 Oct 2021
- Research & Ideas
Want Hybrid Work to Succeed? Trust, Don’t Track, Employees
Many employees are seeking a permanent change to their schedules and companies are adapting. A recent McKinsey survey found that 90 percent of companies are willing to accommodate them with plans for hybrid workplaces. "You have to trust... View Details
Keywords: by Michael Blanding
- March 2008
- Case
Shangri-La Hotels
By: Dennis Campbell and Brent Kazan
In November 2006, Symon Bridle, the newly appointed chief operating officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There were three major issues at hand:... View Details
Keywords: Employees; Growth and Development Strategy; Standards; Service Delivery; Organizational Culture; Accommodations Industry; China; Europe; North America
Campbell, Dennis, and Brent Kazan. "Shangri-La Hotels." Harvard Business School Case 108-006, March 2008.
- 25 May 2021
- Research & Ideas
White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?
White people who host rental properties on Airbnb earn significantly more per year than Black hosts, but a “race blind” pricing algorithm could help close that income gap, new research shows. Black hosts who rely on Airbnb’s algorithm to set enticing prices instead of... View Details
- Web
Esteves Hall | About
campus. Esteves Hall’s living and group spaces accommodate participants in a comfortable, high-quality, technology-rich environment with collaborative work spaces and lounges. The transformative renovation was achieved through the use of... View Details
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
closed a number of stores with less traffic to better enable deliveries to seniors, those with disabilities, and those in quarantine or self-isolation. Connect emotionally. To accommodate such demands, firms such as Deliveroo, Uber Eats,... View Details
- 21 Oct 2015
- Research & Ideas
How to Predict if a New Business Idea is Any Good
In 2008, entrepreneur Brian Chesky and his two San Francisco roommates made the rounds of Silicon Valley VC firms with what they thought was a great idea: a website and mobile app that would allow homeowners to open their homes to strangers to sleep on their floor... View Details