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- All HBS Web
(2,055)
- News (497)
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What We Do | Research Associates
basis and did everything from asking people to fill out surveys and explaining what the process was about to making sure that the tax preparers understood the splitting service. There was a lot of on-the-ground data collection and... View Details
- 08 Jan 2007
- What Do You Think?
Neuro Economics: Science or Science Fiction?
"self-reporting in surveys and focus groups is a limited tool, and I have no doubt that in the future brain scans will augment traditional research methods." But for Mark Spellmann, research of the kind associated with neuro... View Details
Keywords: by Jim Heskett
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
be careful not to prompt the interviewees into saying what they want to hear—a common error that wreaks havoc with the results of customer surveys and interviews. Reserve your best customer-communication efforts for the areas well inside... View Details
- 12 Jan 2016
- First Look
January 12, 2016
exposure to workplace attributes that contribute to poor health. We used General Social Survey data to estimate differential exposures to workplace conditions, results from a meta-analysis that estimated the effect of workplace conditions... View Details
Keywords: Carmen Nobel
- 30 Jun 2015
- First Look
First Look: June 30, 2015
from multiple sources and individual level survey data collected as part of the International Social Survey Programme in 2002 and 2012 from nationally representative samples of men and women in 24 countries... View Details
Keywords: Carmen Nobel
- 02 Aug 2011
- First Look
First Look: August 2
similarity-attraction paradigm, social-categorization theory, and the distinction between cognition- and affect-based trust, we argue that executives trust their overseas partners differently depending on the partners' cultural ethnicity. In a field View Details
Keywords: Sean Silverthorne
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
Yelp data can complement government surveys by measuring economic activity in close to real time, at a granular level, and at almost any geographic scale. Changes in the number of businesses and restaurants reviewed on Yelp can predict... View Details
Keywords: Carmen Nobel
- 05 Feb 2013
- First Look
First Look: Feb. 5
goals, past research on these programs' impact has yielded mixed outcomes. Our goal is to understand why this might be the case. Design/Methodology/Approach: We rely on interview, archival, and longitudinal survey data to examine young... View Details
Keywords: Sean Silverthorne
- 19 Jan 2011
- First Look
First Look: Jan. 18
analysts' forecasts of firm performance actually reflect any of these factors and which are considered most important. We use survey data from 967 analysts ranking 837 companies to judge how their forecasts are related to evaluations of... View Details
Keywords: Sean Silverthorne
- 01 Jun 2022
- News
Blissful Thinking
happier for the rest of your day—and that results in greater creativity, sales, productivity, and sleep quality. Surveys show that people are increasingly experiencing symptoms of burnout at work. How can we improve our mindset? I’ll... View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 03 Oct 2018
- What Do You Think?
How Should Managers Deal with the Challenges of Building an Inclusive Workplace?
coaching. Linda Powell described several important elements of an effort to support inclusion this way: “Organizations must have clear policies on harassment, (then) insist on leadership that models appropriate behavior, effective mechanisms for investigating charges,... View Details
Keywords: by James Heskett
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
or completed, they saw thousands of pins representing jobs yet to be done. When surveyed on their views towards government, those participants' views were no more favorable than the participants shown the first case with no pins at all.... View Details
Keywords: by Michael Blanding
- 24 Jul 2012
- First Look
First Look: July 24
and bribe others in order to receive special services in the future. Indeed, in a pair of follow-up survey studies, we find evidence that the link between tipping and bribery can be partly accounted for by prospective orientation. ... View Details
Keywords: Sean Silverthorne
- 22 Feb 2010
- Research & Ideas
Manager Visibility No Guarantee of Fixing Problems
and provided feedback to frontline workers on 24.5 percent. The researchers reviewed surveys taken before and after process improvement activities, supplementing them with in-person interviews with frontline staff, department managers,... View Details
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
the customer has no need to look elsewhere. Therefore, ensuring high-quality service is fundamental. The consumer bank monitored the service levels ("request fulfillment time") for its HVCs, surveyed its customers every six... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
widespread; in a survey of fifty global manufacturing companies, 62 percent reported that they used primarily manual methods to share production schedules with their partners, with one respondent stating, "Our biggest coordination... View Details
Keywords: by Andrew McAfee
- 01 Dec 2009
- News
Up on the Green Roof
ROOFTOP GARDEN: HBS project manager Kevin Ruby surveys Shad Hall’s newly planted perennials. Photographs by Neal Hamberg When it came time to replace the leaky roof on Shad Hall — runners joked of dodging buckets placed on the indoor... View Details
- 01 Feb 2002
- News
Q&A: Wrestling with the Unthinkable
to businesses about what can happen when a crisis hits and they're not ready. A crisis could be triggered by terrorism but also by an earthquake, a product recall, or anything that constitutes a serious risk to a company's reputation, brand, or financial performance.... View Details
- 01 Mar 2013
- News
Alumni News | Bookshelf
Use LinkedIn to network with an expert and ask her a question about a critical assumption. Run online surveys using SurveyMonkey.com. Tap into Amazon Mechanical Turk, which offers cost-effective ways to perform mundane tasks." The book... View Details
- 20 May 2014
- First Look
First Look: May 20
the World Management Survey (WMS) has collected firm-level management practices data across multiple sectors and countries. We developed the survey to try to explain the large and persistent TFP differences... View Details
Keywords: Sean Silverthorne