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  • August 2022
  • Case

Atlanta Ransomware Attack (A)

By: Amit Goldenberg and Julian Zlatev
This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha Lance Bottoms and her administration. The case includes a brief background on Bottoms and her young administration at... View Details
Keywords: Crime and Corruption; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Ethics; Values and Beliefs; Government and Politics; Government Administration; Information Technology; Cybersecurity; Information Management; Leadership; Management; Crisis Management; Management Teams; Negotiation; Risk and Uncertainty; Social Psychology; Perception; Personal Characteristics; Perspective; Power and Influence; Society; Public Administration Industry; United States; Georgia (state, US); Atlanta
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  • 01 Jun 2014
  • News

What’s Next

for a better future. What is the role of research at HBS? Roy Zider (MBA 1970), Oakland, California NN: Research is the heart and soul of any great university. It is the way our faculty members develop a deep understanding of management and ideas that can View Details
Keywords: HBS Campaign; Colleges, Universities, and Professional Schools; Educational Services
  • March 2018 (Revised March 2019)
  • Technical Note

Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains

By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Service Industry
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  • 21 May 2013
  • First Look

First Look: May 21

study at two UK-based banks, documents and analyzes the practices used by risk managers as they aim to gather and establish influence in their organizations. Specifically, we examine how influence-seeking risk managers (1) establish and... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2014
  • First Look

First Look: June 10

distinctively influence buyers' purchasing. (Consider, Google, Amazon, and myriad others in their respective spheres.) I consider implications of these platforms' market power and then suggest strategies to help companies recapture value... View Details
Keywords: Sean Silverthorne
  • 25 Nov 2014
  • First Look

First Look: November 25

concerning whether patents are a creative or a destructive influence on the process of technological development. In this paper I examine the basic patent tradeoff between incentives and monopoly distortions in light of recent... View Details
Keywords: Carmen Nobel
  • 01 Dec 1999
  • News

The Way You See It

Ford, for the auto itself and his influence on the work force," while another noted Ford's "perfection of the use of interchangeable parts and the assembly line, concepts employed by essentially all of business today." Alfred P. Sloan of... View Details
Keywords: Garry Emmons. Data collection by Ericka Webb.
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

that an individual casts may deviate substantially from that under pure, rational QV equilibrium play. Because turnout itself is driven by other factors, the same determinants may influence how voters who do turn out choose the quantity... View Details
Keywords: Carmen Nobel
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

Network Resources: Alliances, Affiliations, and Other Relational Assets Author:Ranjay Gulati Publication:Oxford University Press, 2007 Abstract Today's firms are increasingly embedded in networks of alliances and other ties that influence... View Details
Keywords: Martha Lagace
  • 01 Mar 2023
  • News

March 2023 Alumni and Faculty Books

compete, the personal branding of a company’s leadership can influence how well it performs. Similarly, how a new hire brands herself could alter the opportunities that open up for her, and so also her career path. In short,... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Jan 2005
  • News

Louis V. Gerstner, Jr., MBA 1965

influence has become increasingly international, with approximately 329,000 employees working in 75 countries. Now the world's largest information technology company, it recorded revenues of more than $96 billion in 2004. While IBM's... View Details
  • 29 Jan 2019
  • First Look

New Research and Ideas, January 29, 2019

on how gender stereotypes impact belief updating. Participants in our experiments take tests of their ability across different domains. Absent feedback, beliefs of own ability are strongly influenced by gender stereotypes. We then provide... View Details
Keywords: Dina Gerdeman
  • 20 Dec 2016
  • First Look

December 20, 2016

recent research and highlights organizational work environment influences on those processes. We revisit basic assumptions underlying the 1988 model, modify certain components and causal connections, and introduce four new constructs into... View Details
Keywords: Carmen Nobel
  • 04 Jun 2014
  • What Do You Think?

Does Internet Technology Threaten Brand Loyalty?

information delivered by new technologies and consumers' ability to use them effectively. Gabriel pointed out that reviews are highly subjective "so you end up not knowing what to believe The Internet and social media (don't) always... View Details
Keywords: by James Heskett; Advertising; Consumer Products; Technology
  • 18 Sep 2018
  • First Look

New Research and Ideas, September 18, 2018

paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54967 Does Context Trump Individual Drivers of Voting Behavior? Evidence from U.S. Movers By: Cantoni, Enrico, and Vincent Pons Abstract—This paper assesses the relative influence of... View Details
Keywords: Dina Gerdeman
  • Profile

Tim Nicolette

and management skills in the service of nonprofits in the social sector. What influence did HBS have on your ambitions? I came to HBS for two reasons. First, in my nonprofit work, I noticed that effective... View Details
Keywords: Nonprofit; Nonprofit / Government
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

decade I believe the research agenda at business schools will be driven by the desire to apply management principles to addressing complex social problems (like balancing energy security with environmental sustainability), whose solutions... View Details
Keywords: by Sean Silverthorne
  • 04 Aug 2020
  • News

How Business Can Advance Racial Equity

member, ed tech veteran, and current cofounder and managing partner of Ethical Ventures, a management consultancy dedicated to social enterprises. In its first month, the Business for Racial Equity Pledge was signed by more than 1,000... View Details
  • 01 Dec 2018
  • News

Preparing Our Students for a Changing World

to understand the technology cycle, which is often influenced by ideas generated by former members of the military. Only months before he would graduate and launch his own venture, Michael Orzetti (MBA 2018) was in Israel. He and 44... View Details
  • 01 Dec 1998
  • News

Short Takes

ownership over time); and family owners (shareholders who are descendants of the firm's founders). "The study suggests that these three owner types have sufficient formal authority, social influence, and expertise to enhance firm... View Details
Keywords: Judith A. Ross