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  • 04 Mar 2002
  • Research & Ideas

Don’t Lose Money With Customers

products and services to each customer over time. Second, they need to be clear about how to sell the same product or service simultaneously to customers that have very different valuations of the firms'... View Details
Keywords: by Peter K. Jacobs
  • 16 Jan 2018
  • First Look

First Look at New Research and Ideas, January 16, 2018

suggest that firms steer clear of two ad-targeting techniques generally disliked by consumers: using information obtained on a third-party site rather than on the site on which an ad appears, which is akin to talking behind someone’s... View Details
Keywords: Sean Silverthorne
  • 18 Oct 2004
  • Research & Ideas

The Bias of Wall Street Analysts

companies their firms are issuing securities for—or hope to do business with. The research, "Playing Favorites: Financing Options Sway Analysts' Thinking," was published in the June 2004 edition of Investor Relations Quarterly.... View Details
Keywords: by Ann Cullen; Financial Services
  • 09 Mar 2010
  • First Look

First Look: March 9

concentrated industry activity creates pools of skilled labor and specialized suppliers and increases opportunities for knowledge spillovers. The strategic value of these agglomeration economies may vary by firm, depending upon the relative value of each economy, and... View Details
Keywords: Martha Lagace
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

in cash should he decide to accept the proposal, rather than hiring AG for more legal work. Hever is wondering if this is a good way to take advantage of recent reforms allowing law firms to provide other View Details
Keywords: Sean Silverthorne
  • 09 Dec 2014
  • First Look

First Look: December 9

Rethink What You 'Know' about High-Achieving Women By: Ely, Robin J., Pamela Stone, and Colleen Ammerman Abstract—On the occasion of the 50th anniversary of the admission of women to Harvard Business School's MBA program, the authors, who have spent more than 20 years... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2009
  • First Look

First Look: September 15

available at positive prices. We characterize the size of the p2p network as a function of the firm's pricing strategy and show that the firm may be better off setting high prices, allowing the network to survive, and acknowledging that... View Details
Keywords: Martha Lagace
  • 19 May 2014
  • Research & Ideas

Why Companies Should Compete for Your Privacy

data—in some cases in exchange for free services or lower prices—as well as firms that pledge to keep a lid on people's information, but often charge consumers higher prices. View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 01 Jul 2014
  • First Look

First Look: July 1

Jeremy C. Stein Abstract—We study optimal government debt maturity in a model where investors derive monetary services from holding riskless short-term securities. In a setting where the government is the only issuer of such riskless... View Details
Keywords: Carmen Nobel
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

Mushroom Pillow. So despite selling record numbers of individual songs on online services such as Apple's iTunes, the labels are in an era of declining revenues and consolidation. What happens next? “When consumers start buying music... View Details
Keywords: by Sean Silverthorne; Music
  • 01 May 2000
  • What Do You Think?

Can You Hard-Wire Performance?

divisions of Big 5 professional service firms to separate themselves from their auditing colleagues in order to enable consultants to take equity positions in their clients'... View Details
Keywords: by James Heskett
  • 15 Jan 2007
  • Research & Ideas

The Business of Free Software

proprietary software portfolios to invest in open source software (OSS) projects that can sometimes seem unrelated to their core business. "This new reality upends the classic rules of strategy," Iansiti says, "and it's changing the way technology View Details
Keywords: by Julia Hanna; Computer
  • 10 Feb 2016
  • Sharpening Your Skills

Sharpening Your Skills: New Insights into Career Development

in a single up-or-out professional service organization. Unfinished Business: The Impact of Race on Understanding Mentoring This paper by David Thomas and colleagues in 2006 discusses why race and mentoring... View Details
Keywords: Re: Multiple Faculty
  • 08 Oct 2013
  • First Look

First Look: October 8

has sharply declined over the past 30 years, from 60% or 70% to only about 20%. What accounts for this trend? Disruption is coming for management consulting, the authors say, as it has recently come for law. For many years the View Details
Keywords: Sean Silverthorne
  • 06 Nov 2000
  • Research & Ideas

The Determinants of Corporate Venture Capital Success

emphasis toward xerography characterized the Haloid Company in the 1950s. In 1961, in recognition of the spectacular growth of sales engendered by the first plain-paper copier, the firm was renamed the Xerox Corporation. In response to... View Details
Keywords: by Paul Gompers & Josh Lerner
  • 08 Sep 2003
  • Research & Ideas

A Bold Proposal for Investment Reform

and new requirements for independent, qualified audit committees. The assumption underlying these reforms is that if good information is available, the demand side will use it to make informed investment decisions. Yet, recent evidence questions this assumption.... View Details
Keywords: by Ann Cullen; Financial Services
  • 09 Feb 2009
  • Research & Ideas

Uncompromising Leadership in Tough Times

Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage describes organizations that, Beer says, "are diametrically opposite to the firms we saw fail on Wall Street. The book's perspective also... View Details
Keywords: by Martha Lagace
  • 12 Apr 2016
  • First Look

April 12, 2016

April 2016 Harvard Business Review Can You Cut 'Turn Times' Without Adding Staff? By: Bernstein, Ethan, and Ryan W. Buell Abstract—The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at... View Details
Keywords: Sean Silverthorne
  • 25 Nov 2014
  • First Look

First Look: November 25

by the nature of contracts available to the vertically integrated firm and the MSP, and whether professionals hold private information. Download working paper:... View Details
Keywords: Carmen Nobel
  • 12 Nov 2013
  • First Look

First Look: November 12

GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based... View Details
Keywords: Sean Silverthorne
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