Pay - Publications - Faculty & Research

Web

Strategy Execution Online Course | HBS Online

(four installments of $3,750) Credential Business Strategy Professor Felix Oberholzer-Gee Formulate strategies to give your organization a competitive advantage, using a proven framework that creates value for customers, employees, and suppliers. 7 weeks, 5-6 hrs/week... View Details

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

protect the rights and well-being of remote employees can further foster the work-from-anywhere movement.” 3. Incentivize people to move to lower-profile areas. Not everyone wants to take out a massive mortgage or pay exorbitant rent to... View Details

Keywords: by Kara Baskin

31 Jul 2012
Working Paper Summaries

Investment Incentives in Proprietary and Open-Source Two-Sided Platforms

Keywords: by Ramon Casadesus-Masanell & Gastón Llanes

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

examples the fact that few people pay to have their name not listed in the phone book and the popularity of "free" computers—where consumers get a computer in exchange for giving out personal information, agreeing to view ads,... View Details

Keywords: by Susan Young

08 Nov 2022
Research & Ideas

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate

question of when life begins.” You Might Also Like: How Gender Stereotypes Kill a Woman’s Self-Confidence Representation Matters: Building Case Studies That Empower Women Leaders Will Demand for Women Executives Finally Shrink the Gender View Details

Keywords: by Kara Baskin

Web

The 20th Century Zeitgeist - Leadership

automation slashes jobs Service industry outpaces growth in manufacturing Civil Rights Act Equal Pay Act Unions concentrated in big businesses Formation of United Farm Workers union Influence: Medium 70 1970 s 19 Wage controls OSHA... View Details

25 Jan 2016
Blog Post

3 Tips on Coming to HBS with a Partner

your partner would want – is he or she the very social type or do they need their down time? Pay attention to your partner's life outside of HBS and make time for the two of you. Calendar invites are a life saver! HBS is a high intensity,... View Details

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

provided by us willingly.” George Yurieff put it this way: “If you are concerned about your privacy and want to somehow protect yourself to some extent, start paying for services which you want to use stop posting (send directly to your... View Details

Keywords: by James Heskett; Advertising; Consumer Products

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Power of Data Pay Attention To Your ‘Extreme Consumers’ On Target: Rethinking the Retail Website What do you think of this research? Share your insights below. View Details

Keywords: by Kristen Senz; Retail; Service

March 2009 (Revised May 2011)
Case

Addleshaw-Goddard LLP

By: Robert G. Eccles, Amy C. Edmondson and James Weber

Addleshaw-Goddard (AG), the 15th largest law firm in the U.K., is seeking ways to serve larger clients on more important legal matters. Part of this strategy involves its "Client Development Centre (CDC)," an innovative idea and set of services launched by Dr. Jim... View Details

Keywords: Price; Innovation and Invention; Service Operations; Partners and Partnerships; Competitive Advantage; Diversification; Legal Services Industry; United Kingdom

Citation

Educators

Purchase

2006
Working Paper

The Value of a 'Free' Customer

By: Sunil Gupta, Carl F. Mela and Jose M. Vidal-Sanz

Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details

Keywords: Customer Value and Value Chain; Auctions; Network Effects; Business Strategy

Citation

Read Now

05 Oct 2016
HBS Seminar

Linus Dahlander, European School of Management and Technology (ESMT)

07 Jan 2002
Research & Ideas

How Marketing Can Reduce Worldwide Poverty

at the societal benefit while at the same time taking care of the individual. That in essence is what we're trying to get at. McCaffrey: In a standard marketing situation, there's usually somebody who pays for it—such as a corporate... View Details

Keywords: by Martha Lagace

09 Feb 2021
News

Investing in Entrepreneurship

become great oaks. The companies that are spawned provide employment, pay taxes, and advance the standard of living—all actions that are great for America.” Missy Crisp, a Vassar graduate who earned an MBA at night from Hofstra University... View Details

Keywords: Susan Young

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

Slayton said. Honesty, for example, is important for any leader, although it can get you in trouble. "Sometimes you'll pay the price [because] some people don't want to hear it." On the other hand, Zia Chishti, chairman and CEO... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

customer-centric. Thinking Twice About Supply-Chain LayoffsCutting the wrong employees can be counterproductive for retailers, One suggestion: Pay special attention to staff who handle mundane tasks such as stocking and labeling. Your... View Details

Keywords: by Sean Silverthorne; Retail; Service

23 May 2018
News

Abigail P. Johnson, MBA 1988

father did not mean that Johnson didn’t have to pay her dues to work at the company. As an equity analyst summer intern, she and her cohort pulled all-nighters before industry reviews. That experience solidified her interest in working at... View Details

Keywords: Susan Young

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

aside, the initial findings suggest it is important to pay attention to the role of hormones in bad behavior—and to the possibility that organizations can influence people's hormone levels. "If you're setting up an environment that... View Details

Keywords: by Carmen Nobel

18 Nov 2002
Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

ethics at its core is about excellence and high attainment rather than misdeeds and malfeasance. But we do pay attention to misconduct, and I have seen many types over the years—from the garden-variety deceptions and betrayals that sap... View Details

Keywords: by Carla Tishler

06 Jun 2007
Research & Ideas

Behavioral Finance—Benefiting from Irrational Investors

and firms." It pays to analyze the typical patterns in investor psychology and respond accordingly. "Investor irrationality is something that people tend to focus on when they think about investing in capital markets," he... View Details

Keywords: by Julia Hanna

Publications