Managing People - Publications - Faculty & Research

30 Nov 2007
What Do You Think?

What Is Management’s Role in Innovation?

Summing Up Can creativity and innovation be managed? Judging from responses to questions posed by practitioner panelists at a recent colloquium on "Creativity, Entrepreneurship, and Organizations of the Future" at Harvard Business School, many feel that... View Details

Keywords: by Jim Heskett

17 Apr 2022
Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

Company managers have likely heard the old quip: Business ethics is a contradiction in terms. That’s because too often, business is viewed as a hard-hearted enterprise, driven by getting ahead at all costs, even if that means cutting... View Details

Keywords: by Lane Lambert

Web

Historical Data Visualization - Business History

Boston Consulting Group Trends Over Time Managing Distance Broadband Subscriptions per 100 People Trends Over Time Corporations Carrefour: Countries of Operation Trends Over Time Corporations Coca-Cola:... View Details

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

Technology and Operations Management course (TOM), the case offers valuable takeaways for future managers of any complex service organization. "It's a good TOM case in that it includes hard numbers and... View Details

Keywords: by Julia Hanna; Health

19 Apr 2010
Research & Ideas

The History of Beauty

disinclined to conform to assumed gender stereotypes by working on beauty. The fashion industry, which is also huge, suffers from the same lack of attention from management researchers. Q: You write, "Beauty emerges as an industry which... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

01 Aug 2001
News

Richard B. Fisher (MBA '62)

of his first assignments—an analysis of the economic feasibility of a Canadian hydroelectric plant—required him to master the FORTRAN and COBOL programming languages. "Building a computer model was no mean feat in 1962," Fisher recalls. In 1970, he was elected a View Details

Keywords: Richard B. Fisher; Warren A. Law; Alumni Achievement Award; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

24 Apr 2023
HBS Case

What Does It Take to Build as Much Buzz as Booze? Inside the Epic Challenge of Cannabis-Infused Drinks

owners to concentrate many duplicative business operations, including manufacturing, in individual states where cannabis is legal. “In many of the places where it’s raised awareness, people can’t even buy the beverage due to state laws. ”... View Details

Keywords: by Jay Fitzgerald; Consumer Products; Food & Beverage

The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million

The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology... View Details

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

Steven Kramer) and I were doing an exploratory study of daily diaries we had collected from 238 people in twenty-six teams working on creative projects in seven different companies. The diaries were in the form of answers to a brief daily... View Details

Keywords: by Martha Lagace

01 Dec 2023
News

Case Study: Staking a Claim

Illustration by Nhung Lê Kate Terry (MBA 2005) knows that no one attends their fifth-grade career fair and comes home hoping to pursue a career in insurance—but that’s exactly where she wound up. “I really fell in love with it,” she says. As cofounder and CEO of... View Details

Keywords: Jen McFarland Flint; Insurance Carriers and Related Activities; Finance

23 Sep 2022
Research & Ideas

8 Strategies to Sustain Business Innovation

for tailgate redesigns—a response Honda executives and engineers hadn’t anticipated. 5. Keep it simple For McDonald and Bingham, simple practices are key to helping companies manage complexities. Chick-fil-A servers say “My pleasure!”... View Details

Keywords: by Lane Lambert

Web

Esteves Hall | About

century in which we live, the need for well-trained business leaders who can make a difference in the world has never been greater. For several years, Esteves and his colleagues have worked with Harvard Business School faculty on an executive training program for... View Details

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

and The Service Profit Chain and The Value Profit Chain (with Lenoard A. Schlesinger). Some of the ideas go back to Heskett's 1986 book, Managing in the Service Economy. A new book, The Ownership Quotient, is underway, written with Sasser... View Details

Keywords: by Sean Silverthorne

Teaching Interest

Negotiation

By: Kevin P. Mohan

Managerial success requires the ability to negotiate. Whether you are forging an agreement with your suppliers, trying to ink a deal with potential customers, raising money from investors, managing a conflict inside your firm, or resolving a dispute that is headed... View Details

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

trends present special challenges or pressing needs for greater honesty, candor, and transparency in the future? In discussing management issues, we often conclude that "it all depends." Does that kind of thinking apply here?... View Details

Keywords: by Jim Heskett

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

shares the details with others in today’s super-connected consumer world. “We forget that the things that really stick, the things people talk about years later, are not the average experiences, but the outliers on the other end of the... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

05 Feb 2008
First Look

First Look: February 5, 2008

transfer in security markets. We focus on connections between mutual fund managers and corporate board members via shared education networks. We find that portfolio managers place larger bets on firms they... View Details

Keywords: Martha Lagace

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

Most people understand that negotiation is a matter of give-and-take: You have to be willing to make concessions to get concessions in return. But the process of making concessions is easier said than done. Consider how events unfolded in... View Details

Keywords: by Deepak Malhotra

24 Jan 2017
First Look

First Look at New Research: January 24, 2017

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52122 January 2017 Strategic Finance Managing Healthcare Costs and Value By: Kaplan, Robert S., Michael E. Porter, and Mark L. Frigo Abstract—Rising health care costs are a... View Details

Keywords: Sean Silverthorne

12 Sep 2022
Research & Ideas

When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment

of whether managers should aim to deliberately increase the diversity of their evaluator pools,” the researchers write. Experts prefer feasible robot designs To test how open experts are to unique ideas, the researchers worked with NASA... View Details

Keywords: by Rachel Layne; Aerospace

Publications