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Show Results For
- All HBS Web
(3,968)
- People (2)
- News (1,681)
- Research (2,044)
- Events (45)
- Multimedia (108)
- Faculty Publications (1,393)
- 26 Sep 2013
- News
Behind India’s Economic and Political Woes
- 2023
- Working Paper
The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks
By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim
The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and... View Details
Keywords: Labor Unions; Customer Satisfaction; Perception; Public Opinion; Employees; Food and Beverage Industry
Troncoso, Isamar, Minkyung Kim, Ishita Chakraborty, and SooHyun Kim. "The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks." Working Paper, 2023.
- October 2020 (Revised February 2023)
- Teaching Note
MobSquad
- 25 Aug 2022
- News
Research Brief: Paying the Price for Remote Work
The pandemic dramatically accelerated the global marketplace’s appetite for remote work, which had already become a $50 billion industry by 2020. But wages for the same remote jobs varied greatly, depending on where the worker lived. That’s one of the critical findings... View Details
- 13 Dec 2011
- News
Harvard Business School Launches US Competitiveness Project
and actions that boost the ability of companies in the United States to compete in the global economy and raise American living standards. The announcement included the introduction of a new digital forum dedicated to the topic and comes two weeks after the School... View Details
- 2007
- Other Unpublished Work
Wage Policies and Incentives to Invest in Firm-Specific Human Capital
By: George P. Baker and Cristian Voicu
- 1987
- Chapter
The Development of Working Relationships
By: John J. Gabarro
Gabarro, John J. "The Development of Working Relationships." In The Handbook of Organizational Behavior, edited by J. W. Lorsch. Englewood Cliffs, NJ: Prentice Hall, 1987.
- 2021
- Article
Cluster Presence and Economic Performance: A New Look Based on European Data
By: Christian H.M. Ketels and Sergiy Protsiv
This paper takes a fresh empirical look at how cluster presence matters for economic performance. It analyses a new data set developed for the European Cluster Observatory to assess the impact of clusters on industry-level wages and regional prosperity. It is found... View Details
Ketels, Christian H.M., and Sergiy Protsiv. "Cluster Presence and Economic Performance: A New Look Based on European Data." Regional Studies 55, no. 2 (2021): 208–220.
- Article
The Power in Demography: Women's Social Constructions of Gender Identity at Work
By: R. J. Ely
This study examined how women's proportional representation in the upper echelons of organizations affects professional women's social constructions of gender difference and gender identity at work. Qualitative and quantitative data were used. Results suggest that sex... View Details
Ely, R. J. "The Power in Demography: Women's Social Constructions of Gender Identity at Work." Academy of Management Journal 38, no. 3 (June 1995): 589–634. (Winner, Academy of Management Journal Impact Award, 2021.)
- 17 Aug 2018
- News
Worker Representation on Boards Won’t Work Without Trust
- May 1982 (Revised June 1982)
- Case
Air Traffic Controllers
By: Michael Beer
On August 3, 1981 President Ronald Reagan terminated 12,000 air traffic controllers, members of the Professional Air Traffic Controllers Organization, for violating their no-strike oath. Provides background on the human resources policies and practices of the Federal... View Details
Keywords: Resignation and Termination; Labor and Management Relations; Government and Politics; Labor Unions; Negotiation; Employees; Air Transportation Industry; United States
Beer, Michael. "Air Traffic Controllers." Harvard Business School Case 482-056, May 1982. (Revised June 1982.)
- Forthcoming
- Article
The (Heterogenous) Economic Effects of Private Equity Buyouts
By: Steven J. Davis, John Haltiwanger, Kyle Handley, Ben Lipsius, Josh Lerner and Javier Miranda
The effects of private equity buyouts on employment, productivity, and job reallocation vary
tremendously with macroeconomic and credit conditions, across private equity groups, and by
type of buyout. We reach this conclusion by examining the most extensive... View Details
Keywords: Private Equity Buyouts; Impact; Private Equity; Economics; Employment; Performance Productivity; Wages
Davis, Steven J., John Haltiwanger, Kyle Handley, Ben Lipsius, Josh Lerner, and Javier Miranda. "The (Heterogenous) Economic Effects of Private Equity Buyouts." Management Science (forthcoming). (Pre-published online March 25, 2025. Earlier version distributed as National Bureau of Economic Research Working Paper No. 26371 and Harvard Business School Working Paper No. 20-030. Related discussion published as “Private Equity Buyout and Their Effects,” VoxEU, 2019.)
- 11 Feb 2015
- News
Dedicated to a public service mission
Wrendon Hunt (MBA 2012) was raised to be an upstander. “My father always talked about serving causes greater than ourselves,” says Hunt, who is a 2014–2015 White House Fellow. He describes his yearlong appointment at the Department of View Details
- 01 Dec 2003
- News
UNC's “Accidental” Dean
figured that his impressive business credentials and international perspective would serve the school well. “They were as open to a practitioner for the role as they were for an academic,” Jones told the Herald-Sun. Thrilled to be back home, Jones aims to lead the... View Details
- 20 May 2008
- First Look
First Look: May 20, 2008
from economics and sociology on intra-household bargaining elucidates how negotiations over the allocation of domestic labor at Level 2 influence labor force participation at Level 1. In conclusion, we... View Details
Keywords: Martha Lagace
- October 2006 (Revised July 2007)
- Supplement
French Unemployment: The Crisis Continues
By: Laura Alfaro, Vincent Marie Dessain and Patrick Vachey
Alfaro, Laura, Vincent Marie Dessain, and Patrick Vachey. "French Unemployment: The Crisis Continues." Harvard Business School Supplement 707-020, October 2006. (Revised July 2007.)
- January 1989
- Supplement
IBM Corp.: The Full Employment Practice (C)
By: D. Quinn Mills and G. Bruce Friesen
Mills, D. Quinn, and G. Bruce Friesen. "IBM Corp.: The Full Employment Practice (C)." Harvard Business School Supplement 489-098, January 1989.
- October 1984 (Revised June 1985)
- Supplement
Chemical Bank: Payments Automation Project (A), Supplement
By: Robert G. Eccles Jr.
Eccles, Robert G., Jr. "Chemical Bank: Payments Automation Project (A), Supplement." Harvard Business School Supplement 485-048, October 1984. (Revised June 1985.)