• 08 Aug 2005
• Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

profitability accurately and in a system that is easy to implement and inexpensive to maintain and update. The Payoff: BSC Customer Profitability Metrics The ability to measure profitability at the individual customer level allows... View Details

Keywords: by Robert S. Kaplan

• Web

2022 Reunion Presentations - Alumni

Structure for Empowerment in Growing Multi-unit Organizations Professor Tatiana Sandino (DBA 2004) + More Info – Less Info As businesses grow, founders lose the ability to set direction through informal interactions. They increasingly rely on formal systems to View Details

• 07 Jan 2019
• Research & Ideas

The Better Way to Forecast the Future

possibilities, not a point forecast, and its accuracy is measured. “Why we care about a better prediction is to make better and more informed decisions.” The system is operating at Heathrow, with Paris airports in advanced discussions about View Details

Keywords: by Roberta Holland; Air Transportation; Transportation

• Web

Progressing to a Better Future

Throughout the Advanced Management Program (AMP), participants develop a personal case that involves building a comprehensive strategy and implementation plan to address a personal leadership challenge or strategic opportunity facing... View Details

• 15 Jun 2021
• News

Keeping Hourly Workers Focused on the Stock, Not the Clock

implementing a broad-based ownership program isn’t easy. It requires a commitment to change from the leadership team. But this new approach is winning fans among other private equity firms—“I had two calls this morning already,” Stavros... View Details

Keywords: April White; Management of Companies and Enterprises; Management

• Web

Organizational Leadership Course | HBS Online

your leadership skills to drive organizational success and effectively implement transformative change. 7 weeks 6-8 hours per week 7 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS... View Details

• 09 Apr 2001
• Research & Ideas

Marketing a Country: Promotion as a Tool for Attracting Foreign Investment.

primary objectives of screening investment or negotiating with investors. These agencies had the flexibility to attract personnel with the marketing expertise successful investment promotion requires. In addition, they were able to obtain sufficient autonomy to design... View Details

Keywords: by Louis T. Wells & Alvin G. Wint

• 11 Aug 2003
• Research & Ideas

Why Budgeting Kills Your Company

particular implementation path that you're after. Although you want to encourage bottom-up thinking about how best to achieve the desired performance, you also need to create some discipline. "Many business unit managers are overly... View Details

Keywords: by Loren Gary

• 16 Mar 2009
• Working Paper Summaries

Running Out of Numbers: Scarcity of IP Addresses and What To Do About It

Keywords: by Benjamin Edelman; Computer; Communications; Telecommunications

• March–April 2021
• Article

Network-biased Technical Change: How Information Management Tools Overcome Some Biases but Exacerbate Others.

By: Gerald C. Kane and Lynn Wu

Organizations have long sought to improve employee performance by managing knowledge more effectively. In this paper, we test whether the adoption of digital tools for expertise search and access within an organization, often referred to as a support to an... View Details

Keywords: Digital Tools; Social Media; Social Networks; Transactive Memory Systems; Augmented Intelligence; Artificial Intelligence; Social and Collaborative Networks; Gender; Equality and Inequality; Technology Adoption; Knowledge Management; Performance Improvement; Power and Influence; Organizational Change and Adaptation

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Kane, Gerald C., and Lynn Wu. "Network-biased Technical Change: How Information Management Tools Overcome Some Biases but Exacerbate Others." Organization Science 32, no. 2 (March–April 2021): 273–292.

• Portrait Project

Srivatsa Krishna

previous life and work, as the head of a large city government I tried doing so using unusual tools- by courting foreign investments which brought growth, jobs and competition and by implementing innovative e-government solutions, which... View Details

• 06 Sep 2022
• Blog Post

Student Spotlight: Summer Internships in Business & Environment

wetlands while safeguarding biodiversity and food. The NCS team at Conservation International focuses on applied science to catalyze the effective implementation of NCS at global, national, and local scales, and primarily involving forest... View Details

• 26 Nov 2001
• Research & Ideas

How Toyota Turns Workers Into Problem Solvers

American Big Three and many other auto companies had done major benchmarking studies, and they and other companies had tried to implement their own forms of the Toyota Production System. There is the Ford Production System, the Chrysler... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

• 13 Mar 2005
• Research & Ideas

The Tricky Business of Nonprofit Brands

face is that they must appeal to a broader array of stakeholders. Nonprofit brands have a dual objective: to enhance fundraising and to ensure the implementation of the organization's mission. In addition, nonprofit organizations tend to... View Details

Keywords: by Manda Salls

• 04 Jan 2013
• Working Paper Summaries

The Political Economy of Bilateral Foreign Aid