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  • All HBS Web  (6,632)
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  • February 2020
  • Case

Drift: The First Sales Hire

By: Mark Roberge
David Cancel and Elias Torres, the co-founders of Drift, scaled their business to thousands of users and hundreds of thousands in revenue. However, they were falling short of the annual revenue target they communicated to the board of directors. Having scaled the... View Details
Keywords: Entrepreneurship; Growth Management; Salesforce Management; Selection and Staffing
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Roberge, Mark. "Drift: The First Sales Hire." Harvard Business School Case 820-103, February 2020.

    Sara McKinley Torti

    Sara Torti is a senior product and operating executive who has focused extensively on creating and scaling technology-based businesses that require a combination of detailed execution, business insight and technical acumen. She has grown products... View Details

      Charlotte L. Robertson

      Charlotte Robertson is an Assistant Professor in the Business, Government, and the International Economy Unit at Harvard Business School. She teaches BGIE in the MBA required curriculum.

      Professor Robertson conducts research on the history of financial... View Details

      • 24 Apr 2014
      • Video

      Gerald Chertavian - Making A Difference

      • March 1996 (Revised February 2002)
      • Case

      Portfolio Capital Flows to Emerging Markets

      By: Huw Pill
      Presents some data showing the magnitude, direction, and composition of capital flows to less developed countries (the so-called emerging markets) in the period 1990-1995. Some potential explanations for these flows are discussed. A number of policy responses to the... View Details
      Keywords: International Finance; Emerging Markets; Policy; Capital; Developing Countries and Economies
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      Pill, Huw. "Portfolio Capital Flows to Emerging Markets." Harvard Business School Case 796-129, March 1996. (Revised February 2002.)
      • 21 Feb 2017
      • News

      How today’s visa restrictions might impact tomorrow’s America

        Reza R. Satchu

        Reza Satchu is a Senior Lecturer in the Entrepreneurship Management Unit at the Harvard Business School where he teaches The Entrepreneurial Manager, The Founder Mindset and Founder Launch. He is also the Founder, Managing Partner and majority shareholder of... View Details

        • October 2020
        • Article

        The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services

        By: Mercedes Delgado and Karen G. Mills
        An active debate has centered on the importance of manufacturing for driving innovation in the U.S. economy. This paper offers an alternative framework that focuses on the role of suppliers of goods and services (the “supply chain economy”) in national performance. We... View Details
        Keywords: Supply Chain Industries; Business-to-consumer Industries; Services; Innovation; Economy; Framework; Supply Chain; Service Operations; Innovation and Invention; Economic Growth; United States
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        Delgado, Mercedes, and Karen G. Mills. "The Supply Chain Economy: A New Industry Categorization for Understanding Innovation in Services." Research Policy 49, no. 8 (October 2020).
        • March 2018 (Revised September 2019)
        • Case

        Chewy.com (A)

        By: Jeffrey F. Rayport and Matthew G. Preble
        In late 2013, Ryan Cohen, cofounder and CEO of online pet products retailer Chewy.com, faces a “bet the company decision”—whether to stay with a third-party logistics provider (3PL) for all of its e-commerce fulfillment or to take the function in house. Cohen worries... View Details
        Keywords: Pet Food; Pet Products; Retail; Growth and Development Strategy; Service Operations; Decision Choices and Conditions; E-commerce; Retail Industry; Service Industry; Florida; United States
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        Rayport, Jeffrey F., and Matthew G. Preble. "Chewy.com (A)." Harvard Business School Case 818-079, March 2018. (Revised September 2019.)
        • January 2004 (Revised March 2005)
        • Background Note

        Managing Client Conflicts

        By: Ashish Nanda
        This case describes the two types of client conflict--conflict of duty and conflict of service--that professionals manage. It delineates how the management of these conflicts affects the scale and scope of service that professionals provide. View Details
        Keywords: Conflict Management; Service Industry
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        Nanda, Ashish. "Managing Client Conflicts." Harvard Business School Background Note 904-059, January 2004. (Revised March 2005.)
        • 19 Feb 2014
        • News

        Why China Can't Innovate

        • 08 Oct 2020
        • News

        Marlous van Waijenburg Appointed AAAS Affiliate Faculty

        • March 2016
        • Case

        N12 Technologies: Building an Organization and Building a Business

        By: David A. Garvin and Aldo Sesia
        N12 Technologies was a startup founded in 2010 that employed nanotechnology to manufacture a patented material to improve the performance of carbon fiber composites, which were used in a wide variety of products, ranging from bicycles to automobiles to aircraft parts.... View Details
        Keywords: Startup; Organizational Structure; Nanotechnology; Business Processes; Organizational Change and Adaptation; Organizational Design; Management Systems; Commercialization; Industrial Products Industry; Manufacturing Industry; Auto Industry; Bicycle Industry; Transportation Industry; United States
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        Garvin, David A., and Aldo Sesia. "N12 Technologies: Building an Organization and Building a Business." Harvard Business School Case 316-002, March 2016.

          Natalia Garbiras-Diaz

          Natalia received her Ph.D. in Political Science in 2021 from the University of California, Berkeley, where she is currently a Research Associate at the Center on the Politics of Development. Prior to joining Harvard Business School, she was a Max Weber Fellow at... View Details
          • Research Summary

          International capital markets

          Policy reaction functions in the midst of market fluidity

          Reform of the multilateral institutions

          Maturation of emerging economies

           View Details

          • 17 Aug 2021
          • News

          Can Autonomous Vehicles Drive with Common Sense?

          • 24 Jan 2011
          • News

          Harvard Business School Introduces Program to Help Realize Opportunities in Emerging Markets

          • July 2001 (Revised June 2005)
          • Case

          Japan: Beyond the Bubble

          By: Richard H.K. Vietor and Rebecca Evans
          By the summer of 2001, Japan's economy had been generally stagnant for nearly 10 years--since the collapse of the bubble economy in 1990-91. The development strategy that drove the nation during earlier decades was fulfilled, and by 1989 Japan's GDP per capita exceeded... View Details
          Keywords: History; Strategy; Development Economics; Economic Slowdown and Stagnation; Macroeconomics; Japan
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          Vietor, Richard H.K., and Rebecca Evans. "Japan: Beyond the Bubble." Harvard Business School Case 702-004, July 2001. (Revised June 2005.)
          • 2019
          • Chapter

          From Coast to Hinterland: Fiscal State Formation in British and French West Africa, c. 1880–1960

          By: Ewout Frankema and Marlous van Waijenburg
          This chapter contrasts and compares the ways different colonial states in West Africa developed local fiscal capacity. We show that per capita revenues were higher in the more commercialised coastal export economies than in remote parts of the interior. We argue that... View Details
          Keywords: Fiscal Capacity; Public Debt; French West Africa; British West Africa; Geography; History; Africa
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          Frankema, Ewout, and Marlous van Waijenburg. "From Coast to Hinterland: Fiscal State Formation in British and French West Africa, c. 1880–1960." In Fiscal Capacity and the Colonial State in Africa and Asia, c. 1850–1960, edited by Ewout Frankema and Anne Booth, 161–192. Cambridge: Cambridge University Press, 2019.
          • 01 Jun 2012
          • News

          Faculty Books

          Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy by Amy C. Edmondson (Jossey-Bass) The Novartis Professor of Leadership and Management, Edmondson says that organizations... View Details
          Keywords: Professor Amy C. Edmonson; Professor Boris Groysberg; Professor Josh Lerner; Teaching Fellow Ann Leamon; Professor Leslie A. Perlow; Professor of Management Practice Felda Hardymon;; social media; Finance
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