Customer Value and Value Chain - Publications - Faculty & Research

01 Mar 2011
First Look

First Look: March 1

channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also raises new challenges. These include the higher likelihood of costly product... View Details

Keywords: Sean Silverthorne

30 Aug 2016
First Look

August 30, 2016

viable business out of their groundbreaking technology. The case raises issues in entrepreneurship and B2B marketing such as analyzing economic value to the customer, designing optimal price metrics,... View Details

Keywords: Carmen Nobel

11 Jan 2019
Blog Post

The ABCs of Recruiting at HBS

are in their second year of the MBA program. In the second year, students can “elect” the classes they would like to take and customize their academic experience. F – Field Global Immersion (FGI). First-year... View Details

28 Apr 2015
First Look

First Look: April 28

Understanding Ordinary Unethical Behavior: Why People Who Value Morality Act Immorally By: Gino, F. Abstract—Cheating, deception, organizational misconduct, and many other forms of unethical behavior are... View Details

Keywords: Sean Silverthorne

17 Jul 2012
First Look

First Look: July 17

Business School Case 912-408 The case depicts a mission and values driven firm, how it was turned around, and its unique strategy of enabling others to succeed. Purchase this... View Details

Keywords: Sean Silverthorne

10 Feb 2015
First Look

First Look: February 10

make a significant decision about their young company's sales function. DoubleDutch's key product was a mobile application (app) and event management platform that customers could use to better engage View Details

Keywords: Sean Silverthorne

12 Mar 2013
First Look

First Look: March 12

lack of customer and geographic diversification, aggressive warranty policies, excessive production capacity growth, and supply chain risks. The... View Details

Keywords: Sean Silverthorne

20 Oct 2015
First Look

October 20, 2015

international institutions, a bank and a museum, adds value to both in terms of interaction with customers and breadth of audiences. The paper... View Details

Keywords: Sean Silverthorne

18 Sep 2015
Blog Post

A Peek Inside Peek Weekend

career would take me. I was thinking about my summer and how best to use this time to explore my options. I did not, however, think about the more intangible and quite profound View Details

11 Aug 2009
First Look

First Look: August 11, 2009

component of bid-ask spreads. We empirically examine these predictions for a sample of large U.S. banks, exploiting recent mandatory disclosures of financial instruments designated as fair value levels 1, 2, View Details

Keywords: Martha Lagace

17 Feb 2003
Research & Ideas

Building Communities as Well as Companies

research, figure out what's going to be hot, and be adaptable to the market. Brand yourself and create value by using whatever resources you have at hand." Groves outlined... View Details

Keywords: by Julia Hanna

19 Aug 2008
First Look

First Look: August 19, 2008

value chain and the motivation for the reuse of blocks of intellectual property in modern IC designs. It briefly examines ARM Limited as an example of an IP specialist supplier... View Details

Keywords: Sean Silverthorne

03 Feb 2003
Research & Ideas

Web Services

service technologies from a provider, customer, and investor perspective. Customers are concerned with integration and driving down costs, said Steven Lewis, Microsoft's... View Details

Keywords: by Julia Hanna; Service

16 Jul 2018
Blog Post

3 Key Take-a-Ways From My Summer at Zalando

approach that the taskforce took to deal with the challenge, as diversity discussions can easily become very subjective and opinion-based. 2. Customer Care (CuCa) Experience Training One of Zalando’s core... View Details

Keywords: Consumer Products / Retail

27 Sep 2016
First Look

September 27, 2016

post-investment value-added all contribute to value creation, the VCs rate deal selection as the most important of the three. We also explore (and find) differences in practices across industry, stage, geography, View Details

Keywords: Sean Silverthorne

05 Feb 2008
First Look

First Look: February 5, 2008

No abstract is available at this time. Download the paper: http://www.hbs.edu/research/pdf/08-057.pdf Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning Authors:Rogelio... View Details

Keywords: Martha Lagace

06 Nov 2012
First Look

First Look: November 6

with firm value and operating performance persisted. Read the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1589731 Does Management Really Work? Authors: Nicholas Bloom, Raffaella Sadun, View Details

Keywords: Sean Silverthorne

11 Apr 2017
First Look

First Look at New Research, April 11

represented the fair value of Dell. In addition, if Rogers concluded the merger price did not represent fair value, should T. Rowe simply sell its shares, or was it in the best interests of T. Rowe’s fund View Details

09 Jan 2006
Research & Ideas

What Really Drives Your Strategy?

process; all these other elements have an impact as well. Q: What role do customers play? Bower: In the ordinary course of events, when managers of business units make proposals for investments, they are almost always driven by... View Details

Keywords: by Martha Lagace