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  • All HBS Web  (2,907)
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  • All HBS Web  (2,907)
    • People  (4)
    • News  (722)
    • Research  (1,836)
    • Events  (3)
    • Multimedia  (10)
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← Page 89 of 2,907 Results →
  • 26 Nov 2019
  • News

Fintech, Small Business & the American Dream

customer bases and a low cost of capital. In 2016, the landscape shifted even further when major platform players such as Amazon, PayPal, and Square entered the space. In spite of these disruptions, Mills says that one can’t discount the... View Details
Keywords: fintech; Artificial intelligence; Small business
  • 11 Nov 2014
  • First Look

First Look: November 11

demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how... View Details
Keywords: Sean Silverthorne
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

small-business owners trying to survive. Strict safety protocols haven’t been enough to get customers through the door for some small businesses, and many owners—crushed by inventory and overhead costs—are grappling with hard choices.... View Details
Keywords: by Danielle Kost; Service; Service
  • 01 Dec 2003
  • News

For Education Reform, PELP Is on the Way

“Leading and managing in the complex and dynamic environment of an urban K–12 school system is an incredibly difficult challenge,” observes HBS Dean Kim B. Clark. “One of the toughest problems is that although there are many excellent... View Details
Keywords: Educational Services; Educational Services
  • 06 Sep 2013
  • News

More Seats at the Table

excelling in the predominantly male-run world of business. "These women who make it through the corporate, investment banking, consulting, and even the legal gauntlet, and at 50 or 55, are ready and qualified to sit on a corporate... View Details
Keywords: Constantine von Hoffman; Corporate Services
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service... View Details
Keywords: by Martha Lagace
  • 01 Apr 1997
  • News

Manager's Notebook

partner is extremely important." Rayport and Hagel envision a new type of service company emerging in which certain firms - which they term "info-mediaries" - serve as trusted liaisons between customers and... View Details
Keywords: Judith Ross
  • 17 Aug 2010
  • First Look

First Look: August 17

and asset retention-retaining existing customers for the long-term. The note gives students a foundation for analyzing marketing cases, as well as providing an analytical structure and process for completing a marketing plan. The note is... View Details
Keywords: Martha Lagace
  • 01 Sep 2014
  • News

New Idea: On-Demand Package Delivery

potential customers on Facebook and LinkedIn, and purchase mover’s dollies to help them make deliveries. The cofounders successfully tested Boxxify throughout April and May in Boston’s Back Bay, where their research showed only 3 percent... View Details
Keywords: Francis Storrs
  • 01 Apr 2002
  • News

HBS Press Books in Brief

HBS Press Books in Brief Total Access: Giving Customers What They Want in an Anytime, Anywhere World. Regis McKenna, the renowned "father of high-tech marketing," sets forth a new marketing paradigm in which machines and networks do most... View Details
Keywords: Educational Services; Educational Services
  • Web

South Asia - Global Activities 2021

during the four modules focusing on key topics relevant for today’s leaders: Strategic thinking in a global context Creating and delivering customer value Performance excellence and shareholder value Leading... View Details
  • 18 Mar 2009
  • Research & Ideas

Marketing After the Recession

closely to your customers and revise your market segmentation assumptions. Assess your target customers' trust in your brand. Clearly, trust in financial services brands has taken a beating. Many well-known... View Details
Keywords: by John Quelch; Retail
  • 01 Dec 2013
  • News

HBX: Expanding Our Reach

intended to enhance rather than compete with or substitute for current offerings. Finally, the platform will be built on a robust and self-sustaining economic model. “We are committed to leveraging technology to develop highly differentiated offerings that set the... View Details
Keywords: online learning; curriculum; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 10 Apr 2019
  • HBS Case

How Entrepreneurs Can Turn Lead Into Gold

a young boy he met begging for money during a trip to Peru. “That experience authentically changed how he and his wife viewed the world,” Wu says. He launched the business with a dual goal of creating excellent outdoor equipment and... View Details
Keywords: by Michael Blanding; Financial Services
  • 01 Jun 2011
  • News

Perception versus Reality

HBS doesn’t get the credit it deserves for nurturing the entrepreneurial ambitions of its MBAs. Too many people, MBA applicants included, still regard the School as primarily a powerhouse in financial services and consulting. While it... View Details
Keywords: Roger Thompson; contests; awards; meta
  • April 2001
  • Teaching Note

MindSpring TN

By: Jeffrey F. Rayport, Steven Silverman and William A. Sahlman
Teaching Note for (9-899-178). For book only - not listed on case. View Details
Keywords: Customer Satisfaction; Growth and Development Strategy; Mergers and Acquisitions; Organizational Culture; Competitive Strategy; Web Services Industry
Citation
Related
Rayport, Jeffrey F., Steven Silverman, and William A. Sahlman. "MindSpring TN." Harvard Business School Teaching Note 901-039, April 2001.
  • 12 Jul 2010
  • Research & Ideas

Rocket Science Retailing: A Practical Guide

Harvard Business School, where he teaches courses in supply chain management, service operations, and the investor's perspective on operations to MBA students and executive education participants. Fisher, the UPS Professor of Operations... View Details
Keywords: by Martha Lagace; Retail; Auto
  • Profile

Benjamin Peterson

In his two-year mission service in Haiti, for the Church of Jesus Christ of Latter-Day Saints, Ben Peterson experienced something that “completely changed my worldview. I had a privileged life. I had never lived in poverty, had never... View Details
  • 22 Nov 2011
  • News

A Storybook Beginning

constantly: POM and Service Management,” he states. “Ordering 500 Kindles, shipping them halfway around the world, getting them, intact, through customs and to schools way off the beaten track — that could... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services
  • 07 May 2013
  • First Look

First Look: May 7

and the concentration of the certification industry. We also analyze the possibility that certifiers opt for a quick turnaround time at the expense of a lower accuracy. Finally, we investigate the opportunity of regulating transparency.   Working Papers How Do View Details
Keywords: Carmen Nobel
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