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  • February 2009
  • Article

Goals Gone Wild: The Systematic Side Effects of Over-Prescribing Goal Setting

By: Lisa D. Ordonez, Maurice E. Schweitzer, Adam D. Galinsky and Max H. Bazerman
Goal setting is one of the most replicated and influential paradigms in the management literature. Hundreds of studies conducted in numerous countries and contexts have consistently demonstrated that setting specific, challenging goals can powerfully drive behavior and... View Details
Keywords: Goals and Objectives; Management Practices and Processes; Organizational Culture; Performance Improvement; Behavior; Motivation and Incentives
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  • July 2003 (Revised December 2003)
  • Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details
Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry
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  • 2005
  • Book

Renewing Unilever: Transformation and Tradition

By: Geoffrey Jones
This book examines the history of Unilever over the last half century. Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision-making, marketing, brand... View Details
Keywords: Business History; Decision Making; Organizational Culture; Globalization; Transformation; Human Resources; Business Strategy; Brands and Branding; Innovation and Invention; Consumer Products Industry
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  • 12 Oct 1999
  • Research & Ideas

What It Takes: Minorities in the Executive Suite

putting their proteges in high-trust positions, these mentors sent a message to the rest of the organization that they were considered high performers and important to the success of the organization, thereby helping to develop or... View Details
Keywords: by Judith A. Ross
  • 15 Aug 2024
  • Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

to crucial functional systems is not just a one-time task, but an ongoing process. This approach fosters a culture of continuous improvement and preparedness, ensuring that the company is always ready to respond to potential disruptions.... View Details
Keywords: by Hise Gibson and Anita Lynch
  • May 2017
  • Case

Vicki Fuller: Chief Investment Officer of New York State's $150+ Billion Employee Pension Fund

By: Steven Rogers and Valerie Mosley
Vicki Fuller traveled from a four-room tenement bordering Chicago’s infamous Cabrini-Green housing projects to speaking at conferences around the world and typically holding court wherever she went. As a teenager, she helped raise her siblings. As a Wall Street... View Details
Keywords: Change Management; Transformation; Public Sector; Investment Return; Investment Portfolio; Governance; Government Administration; Employee Relationship Management; Compensation and Benefits; Selection and Staffing; Leading Change; Mission and Purpose; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Experience and Expertise; Asset Management; Financial Strategy; Financial Management; Investment Funds; Recruitment; Organizational Culture; Performance Improvement; Attitudes; Trust; Financial Services Industry; Public Administration Industry; United States; New York (state, US); New York (city, NY)
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  • 31 Oct 2017
  • Op-Ed

Op-Ed: In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers

effect on productivity and innovation. As I showed in my book Confidence, organizations on “winning streaks” thrive on a culture of respect, which underlies speed and innovation, while “losing streaks” are... View Details
Keywords: by Rosabeth Moss Kanter
  • 06 Feb 2006
  • What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

retrospective data compensate for projections? What is "real information"? And do conservative estimates of the future lead organizations to underperform? What do you think? Original Article This question is not as innocuous as... View Details
Keywords: by James Heskett; Financial Services
  • 05 Sep 2007
  • First Look

First Look: September 5, 2007

Cases & Course MaterialsAcelero Learning: Building a Culture of Performance Harvard Business School Case 307-048 No abstract available. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=307048 Cintas y... View Details
Keywords: Martha Lagace
  • February 2020
  • Supplement

Theranos: Who Has Blood on Their Hands? (B)

By: Nien-he Hsieh, Christina R. Wing and John Masko
This supplemental case tracks the results of the Colman and Taubman-Dye class action suit against Theranos as well as Theranos’ other legal challenges and chronicles the final demise of the company in 2019. View Details
Keywords: Health Testing and Trials; Corporate Accountability; Organizational Culture; Misleading and Fraudulent Advertising; Crime and Corruption; Entrepreneurship; Lawsuits and Litigation; Business Exit or Shutdown; Medical Devices and Supplies Industry; California; United States
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  • August 1997 (Revised December 1997)
  • Case

Harassment at Work?

By: Lynn S. Paine and Dale Coxe
Presents three scenarios involving behavior that could arguably be called sexual harassment. The first scenario is set in a medical supply company in an unnamed emerging market region. The second is set in a New York-based securities firm. The third is set in a U.S.... View Details
Keywords: Working Conditions; Organizational Culture; Problems and Challenges; Ethics; Moral Sensibility; Groups and Teams; Crime and Corruption; Attitudes; Behavior; Labor and Management Relations; Medical Devices and Supplies Industry; Financial Services Industry; New York (city, NY); United States
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  • 12 Aug 2008
  • First Look

First Look: August 12, 2008

that Enhance the Effectiveness of Workforce Diversity Initiatives in Knowledge Intensive Firms Authors: Modupe N. Akinola, David A. Thomas Abstract Workforce diversity continues to be a key focus for organizations, driven by globalization of the U.S. economy and the... View Details
Keywords: Sean Silverthorne
  • 06 May 2002
  • Research & Ideas

Profits for Nonprofits: Earning Your Own Way

though, are not administrative. "The biggest challenge we face is a cultural shift. People who by and large get into these organizations have amazing compassion. They want to clothe the homeless and... View Details
Keywords: by Martha Lagace
  • 04 Dec 2012
  • First Look

First Look: December 4

severity of the coordination problem faced by users. Read the paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=38648 The Costs of Ambient Cultural Disharmony: Indirect Intercultural Conflicts in Social Environment Undermine... View Details
Keywords: Carmen Nobel
  • 31 Jul 2015
  • Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

personally special as we co-wrote a chapter together in a past book, Confidence, focusing on Nelson Mandela’s leadership lessons for organizations and businesses seeking large scale transformation. The Fearless View Details
Keywords: by Carmen Nobel; Information; Publishing
  • 27 Aug 2013
  • First Look

First Look: August 27

Journal of Economic Behavior & Organization Simplification and Saving By: Beshears, John, James J. Choi, David Laibson, and Brigitte C. Madrian Abstract—The daunting complexity of important financial decisions can lead to... View Details
Keywords: Sean Silverthorne
  • 17 Jul 2012
  • First Look

First Look: July 17

controllers relied on the cultural authority of financial economics and the "full fair value" logic. Second, top management's interactive use of a particular control system sends a signal to external stakeholders about the... View Details
Keywords: Sean Silverthorne
  • January 2018
  • Supplement

Scaling Swagbucks (B)

By: Jeffrey F. Rayport and Matthew G. Preble
“Swagbucks (B),” HBS No. 817123, picks up in mid-2014 following the events described in “Swagbucks (A),” HBS No 817122. Davis and Gorowitz were successful in their efforts to position the company for scale without negatively affecting the company’s foundational... View Details
Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Information Technology; Internet and the Web; Transition; Leadership; Web Services Industry; Technology Industry
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  • 19 May 2016
  • Research Event

Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium

Paulson School of Engineering and Applied Sciences (SEAS). SEAS is relocating its campus across the street from the business school in a few years, and the two organizations are discussing collaboration opportunities. Seeking answers from... View Details
Keywords: by Dina Gerdeman & Carmen Nobel
  • 21 Apr 2020
  • Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

government, and not-for-profits. To war against COVID To aid the fight against COVID-19, here are seven key frameworks and approaches with roots in military strategy that are taught in leading Agile and strategy programs. They can help your View Details
Keywords: by Euvin Naidoo

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