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  • 01 Jul 2021
  • Office Hours

Readers Ask: Which Companies Are Transforming Work?

significant population of lower-skilled, lower educational-attainment workers out there, many who speak English as a second language, who have worked in service industries that have been very, very badly damaged by COVID. They’re going to... View Details
Keywords: by Kristen Senz; Retail; Manufacturing
  • 19 May 2003
  • Lessons from the Classroom

Business Plan Winner Targets India Dropouts

running a large industrial organization in India; Arvind adds financial acumen and investing skills from his private equity experience; and Raj has been through the start-up life in the for-profit world. At HBS, perhaps the most critical... View Details
Keywords: by Carla Tishler; Financial Services
  • 26 Jul 2006
  • Research & Ideas

The Strategic Way to Go to Market

discuss the three disciplines of channel management and why they are important? A: The three disciplines are mapping; building and editing; and aligning and influencing. The first discipline, mapping, is undertaken at an industry level to... View Details
Keywords: by Sean Silverthorne
  • June 2018
  • Teaching Note

Zurich Insurance

By: Boris Groysberg, David Lane and Joni Coughlin
This teaching note addresses six cases in the Zurich Insurance series, the overview case (HBS No. 417-035) and five cases focused on particular change efforts (HBS Nos. 417-036 through 417-040).
Zurich Insurance was undergoing organizational change after... View Details
Keywords: Managing Change; Organizational Behavior; Diversity Management; Organizational Architecture; Recruiting; Succession Planning; Management; Organizational Culture; Organizational Change and Adaptation; Leading Change; Human Capital; Human Resources; Insurance; Leadership; Diversity; Organizational Structure; Recruitment; Leadership Development; Management Succession; Insurance Industry
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  • December 2010
  • Teaching Note

The Export-Import Bank of the United States (TN)

By: C. Fritz Foley and Matthew Johnson
Teaching Note for 211032. View Details
Keywords: Groups and Teams; Financing and Loans; Sales; Problems and Challenges; Credit; Markets; Innovation and Invention; Organizational Structure; Value; Banking Industry; Banking Industry; United States; United Arab Emirates
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  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

system, and, second, an understanding of the industry architecture in which the technical system is embedded. Although these tools involve disparate bodies of knowledge, they must be used in tandem to achieve maximum effect. Dynamic... View Details
Keywords: Sean Silverthorne
  • January 2011 (Revised July 2019)
  • Case

Houghton Mifflin Harcourt

By: Stuart C. Gilson and Sarah L. Abbott
One of the leading publishers of textbooks and other educational materials for the U.S. K-12 educational instruction market has suffered a dramatic decline in sales and profits in the wake of the 2008-2009 financial market crisis and economic recession, and is now... View Details
Keywords: Restructuring; Capital Structure; Financial Crisis; Insolvency and Bankruptcy; Decision Choices and Conditions; Publishing Industry; Massachusetts
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  • 03 Jun 2015
  • What Do You Think?

Is the Time Right for Self-Management?

increasing complexity and unpredictability of our world is such that only a highly distributed decision-making structure will be able to adapt and respond effectively, she continued. "Most of us don't think a centralized planning... View Details
Keywords: by James Heskett; Retail
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

differently than many companies' product development processes, but allows this company to produce very high profit margin products that retain their margins for a very long time in an industry in which products come and go very quickly.... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

approach is the assumption that teams are stable in their membership and internal organization. In practice, however, such stability is rare, as the composition and structure of teams often changes over time or between projects. In this... View Details
Keywords: Martha Lagace
  • October 2019
  • Case

A Conversation with Ellen J. Kullman, Chairman & CEO of DuPont, 2009-2015

By: Lynn S. Paine and Will Hurwitz
Ellen J. Kullman, the retired Chairman and CEO of DuPont, describes how she guided the storied science and technology company through a contentious proxy battle with activist investor Trian Partners, which acquired DuPont shares in 2013 and sought to break up the... View Details
Keywords: Agribusiness; Capital Structure; Corporate Accountability; Corporate Governance; Institutional Investing; Leadership; Leadership Style; Management; Transformation; Agriculture and Agribusiness Industry; Chemical Industry; United States
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  • 04 Dec 2012
  • First Look

First Look: December 4

selection problem (consumption complementarities often lead to multiple equilibria, which result in different utility levels for the users); and (iii) a coordination problem (lacking perfect foresight, it is unlikely that users will end... View Details
Keywords: Carmen Nobel
  • 19 Apr 2011
  • First Look

First Look: April 19

network of bilateral relations that are more or less hospitable for IGOs. Read the paper: http://www.torfason.net/site/wp-content/uploads/Ingram-and-Torfason-2010-Organizing-the-In-Between.pdf   Working PapersBroadening Focus: Spillovers, Complementarities and... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

card networks, the decline of checks, the rise of stored value cards, and the growth of new payment methods such as PayPal, Bill Me Later, and decoupled debit. This case presents the structure of these payment methods, focusing on... View Details
Keywords: Martha Lagace
  • 06 May 2008
  • First Look

First Look: May 6, 2008

business model, one that positioned the company simultaneously in the PC industry and the consumer electronics industry. While Apple enjoyed a high market share in digital media players and in online music sales, it remained a niche... View Details
Keywords: Martha Lagace
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

candidates have the same political orientation (making coordination relatively more important and desirable), but they remain strong when two candidates only qualify for the second round (and there is no need for coordination), suggesting... View Details
Keywords: Dina Gerdeman
  • 21 Oct 2014
  • First Look

First Look: October 21

compensation and incentives, performance reviews, and measuring sales effectiveness. Part 4 examines broader organizational requirements for effective selling and strategy implementation: developing sales managers who can manage and improving View Details
Keywords: Sean Silverthorne
  • October 2017
  • Supplement

Snap Inc. Goes Public (B)

By: Lynn Sharp Paine and Will Hurwitz
Supplements the (A) case.

Snap Inc.’s chairman must decide how to address investor concerns about the company’s unprecedented plans to issue only non-voting shares in its upcoming IPO. View Details
Keywords: Ethics; Capital Structure; Corporate Accountability; Governing and Advisory Boards; Corporate Governance; Going Public; Business and Shareholder Relations; Leadership; Management; Mobile and Wireless Technology; Venture Capital; Technology Industry; Technology Industry; Technology Industry; United States; California
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  • 07 Feb 2012
  • First Look

First Look: February 7

making, and practice. We discuss important implications and offer suggestions for further research. Read the paper: http://dx.doi.org/10.1287/orsc.1100.0618 Equitable and Efficient Coordination in Traffic Flow Management Authors:Cynthia... View Details
Keywords: Sean Silverthorne
  • 23 Feb 2010
  • First Look

First Look: Feb. 23

multi-location firms increase internal ties when they face appropriability risks from direct competitors. Our empirical analysis of the global semiconductor industry shows that when leading firms co-locate with direct market competitors,... View Details
Keywords: Martha Lagace

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