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  • 17 Mar 2015
  • First Look

First Look: March 17

affected when the choice of contract is misaligned with the scope and objectives of the partnering relationship? Our study addresses these questions using data from 172 R&D projects that involve partners. We find that i) greater... View Details
Keywords: Sean Silverthorne
  • Research Summary

Understanding Customers

In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details
  • Web

MOC Affiliate Network - Institute For Strategy And Competitiveness

including specially written HBS case studies and teaching materials. About the MOC Network The MOC Affiliate Network Prospectus provides detailed information for institutions and faculty interested in... View Details
  • 01 Mar 2016
  • First Look

March 1, 2016

Enforcement: Evidence from Two Field Experiments By: Luo, Hong, and Julie Holland Mortimer Abstract—Effective dispute resolution is important for reducing private and social costs. We study how resolution responds to changes in price and... View Details
Keywords: Sean Silverthorne
  • 16 Mar 2021
  • Blog Post

2+2 Where Are They Now Spotlight: Smitha Das (MBA 2018)

course at HBS in college, I was drawn to the case study method and opportunity to further develop my network and leadership skills to achieve this integration and have a meaningful impact. How long was your... View Details
  • 05 Jul 2022
  • What Do You Think?

Have We Seen the Peak of Just-in-Time Inventory Management?

(iStockphoto/aydinmutlu) Logistics issues have taken on unexpected and possibly unwanted “glamour” among those who study business and economics, thanks to the COVID-19 pandemic and its global aftermath. It’s a throwback to the days when... View Details
Keywords: by James Heskett; Manufacturing; Shipping; Transportation
  • January–February 2018
  • Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
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  • 2017
  • Working Paper

Business and Green Knowledge Production in Sweden 1960s–1980s

By: Ann-Kristin Bergquist and Kristina Söderholm
This working paper contributes to the burgeoning historical literature that has transformed our understanding about the relationship between big business and the environmental regulation. Previously, it was believed that corporate managers resisted the extra costs... View Details
Keywords: Environmental Sustainability; Governing Rules, Regulations, and Reforms; Business and Government Relations; Research and Development; History; Sweden
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  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

best in our industry.” For years that was the case in too many organizations. Then organizations like Google started adding loftier aspirations such as “organize and make available the world’s information.” More recently, Microsoft CEO... View Details
Keywords: by James Heskett
  • Web

Systems Integration - Institute For Strategy And Competitiveness

concentration of volume by medical condition to fewer locations. Numerous studies have shown that technically difficult procedures, such as surgery, radiation therapy, and chemotherapy administration, have been associated with higher... View Details
  • Web

Online Finance & Accounting Courses | HBS Online

learners* Yes No The preferred brand among prospective online learners* Yes No Reimagined the case study method through a proprietary platform featuring courses created by renowned faculty Yes No... View Details
  • 26 Jun 2007
  • Working Paper Summaries

Contracting in the Self-reporting Economy

Keywords: by Romana L. Autrey & Richard Sansing; Accounting
  • 06 Oct 2009
  • First Look

First Look: October 6

Case Study of Utilitarian Income Redistribution Authors:N. Gregory Mankiw and Matthew C. Weinzierl Publication:American Economic Journal: Economic Policy (forthcoming) Abstract Should the income tax include... View Details
Keywords: Martha Lagace
  • 23 Jan 2007
  • First Look

First Look: January 23, 2007

and other economies after World War Two. Yet the historical and management literatures have been poorly integrated. This article seeks to address some of the issues raised in the management literature by contributing a longitudinal case... View Details
Keywords: Martha Lagace
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

create value. We extend this theory to address value appropriation. A product or process design that is modular with respect to intellectual property (IP) allows firms to better capture value in situations where knowledge and value creation are distributed across many... View Details
Keywords: Martha Lagace
  • 20 May 2014
  • First Look

First Look: May 20

This case study explores organizational design and incentive choices related to building a middle management layer as a company scales up its operations. Go Mobile, an Indian mobile phone retailer, uses... View Details
Keywords: Sean Silverthorne
  • Web

Social Enterprise - Faculty & Research

significant discretion. Corporate philanthropy is our setting to study how a differentiated structural element—the corporate foundation—constrains the influence of individual senior managers and directors on corporate strategy. Our... View Details
  • 16 Aug 2016
  • First Look

August 16, 2016

an artifact of soundtrack alone because attitudes toward sharks did not differ among participants assigned to audio-only control treatments. This is the first study to demonstrate empirically that the connotative attributes of background... View Details
Keywords: Sean Silverthorne
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

begun. For example, MASS Design Group, a non-profit collective founded a decade ago in response to epidemic outbreaks, is currently working with restaurateurs Jody Adams, Jaime Bissonnette, and Ken Oringer on case View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 28 May 2013
  • First Look

First Look: May 28

and Traffic Violations By: Yap, Andy J., Abbie S. Wazlawek, Brian J. Lucas, Amy Cuddy, and Dana R. Carney Abstract—Can the structure of our everyday environment lead us to behave dishonestly? Four studies found that expansive postures... View Details
Keywords: Sean Silverthorne