Publications

March 1996 (Revised November 1999)
Case

Wildfire Communications Inc. (B)

By: Jeffrey F. Rayport and Jamie O'Connell

Supplements the (A) case. View Details

March 1996 (Revised August 2000)
Case

Wildfire Communications, Inc. (A)

By: Jeffrey F. Rayport and Mary Connor

Founder and CEO Bill Warner is faced with critical decisions regarding the product lines, target markets, and technology platforms that his start-up, Wildfire Communications, Inc., will pursue. In addition to the question of strategic focus across these lines of... View Details

Keywords: Technology; Resource Allocation; Organizational Culture; Business Startups; Business Strategy; Communications Industry; Communications Industry

January 1996 (Revised December 2005)
Case

First Community Bank (A)

By: Rosabeth M. Kanter

First Community Bank, a bank-within-a-bank at Bank of Boston, was established in 1990 as a unique venture to serve urban communities. By 1995 it has achieved profitability but must manage relationships with the mainstream at Bank of Boston, serve as a change agent and... View Details

Keywords: Banks and Banking; Business Ventures; Business and Community Relations; Agency Theory; Change Management; Leadership; Balanced Scorecard; Mission and Purpose; Organizational Structure; Problems and Challenges; Banking Industry; Boston

winter 1996
Article

Using Capital Structure to Communicate with Investors: The Case of CUC International

By: Paul M. Healy and Krishna G. Palepu

Keywords: Capital Structure; Communication; Investment

December 1995
Case

AT&T USADirect In-Language Service: India

By: John A. Quelch

AT&T managers are assessing demand for a soon-to-be launched new operator-assisted, in-language international telephone service from India. View Details

Keywords: Communication Technology; Demand and Consumers; Emerging Markets; Product Launch; Telecommunications Industry; United States; India

1995
Working Paper

Away with the Curse: Effects of Communication on the Efficiency and Distribution of Outcomes

By: Kathleen L. McGinn, Joseph Moag and Max Bazerman

December 1995
Supplement

EnClean: Malcolm Waddell, CEO, Video

By: David J. Collis

Presents Malcolm Waddell in a question-and-answer session (the actual questions do not appear on the tape) with HBS MBA students following a class in which the case is discussed. View Details

Keywords: Diversification; Restructuring; Corporate Strategy; Going Public; Decision Making; Acquisition; Interactive Communication

November 1995
Case

Communications Revolution, The : 1995

By: Richard S. Tedlow and James Weber

Keywords: Communication; Communication Technology

November 1995 (Revised April 1996)
Case

ENTel and the Privatization of Argentine Telecommunications

By: Willis M. Emmons III

Growing fiscal deficits, persistent economic recession, and underinvestment in the nation's telecommunications infrastructure lead the Argentine government to privatize its state-owned monopoly provider of telecommunications services, ENTel, in late 1990. The... View Details

Keywords: Opportunities; Risk and Uncertainty; Communication Technology; Privatization; Mobile and Wireless Technology; Governing Rules, Regulations, and Reforms; Competition; Development Economics; Policy; Government and Politics; Performance Effectiveness; Telecommunications Industry; Argentina

November 1995
Case

First Pacific Company Limited: From Letters of Credit to Personal Communications Networks

By: Michael Y. Yoshino and Carin-Isabel Knoop

Keywords: Financial Services Industry

October 1995 (Revised November 1997)
Case

Apex Investment Partners (A): April 1995

By: Josh Lerner

The partners of Apex Investment Partners are seeking to provide financing for Accessine Technologies, a small firm specializing in providing "One Person, One Number" telecommunication services. The negotiation of the terms-and-conditions of the deal, as well as its... View Details

Keywords: Negotiation Process; Negotiation Offer; Negotiation Participants; Problems and Challenges; Financing and Loans; Communication Technology; Financial Services Industry; Telecommunications Industry

October 1995
Supplement

Orientation for Viewing the Cranfield-Kearney Performance Appraisal Interview

By: John J. Gabarro and Linda A. Hill

Presents the background information to watching the video reenactment of the Cranfield-Kearney Performance Appraisal Interview. View Details

Keywords: Interpersonal Communication; Compensation and Benefits; Performance; Motivation and Incentives

October 1995
Case

Singapore TradeNet: Beyond TradeNet to the Intelligent Island

By: Lynda M. Applegate, John L. King and Soon-Siong Neo

Describes the actions taken by the government of Singapore to enable the country to survive and prosper after it achieved independence in the late 1960s. Recognizing that its small size, limited natural resources, but excellent location placed it in a vulnerable... View Details

Keywords: Transition; Communication Technology; Governing Rules, Regulations, and Reforms; Policy; Digital Platforms; Information Technology; Technology Adoption; Information Technology Industry; Singapore

September 1995 (Revised April 1999)
Case

Exporting American Culture

By: Joseph L. Badaracco Jr. and Jerry Useem

A large entertainment company, extensively criticized for producing violent, offensive, and anti-social material, is considering whether to sell its material to a semi-illegal operation that is beaming satellite TV into Turkey. The opportunity raises many questions... View Details

Keywords: Decision Choices and Conditions; Forecasting and Prediction; Cross-Cultural and Cross-Border Issues; Media; Business and Community Relations; Opportunities; Social Issues; Media and Broadcasting Industry

July 1995
Teaching Note

Managing Conflict in a Diverse Workplace TN

By: Mary C. Gentile and James I. Cash Jr.

Teaching Note for (9-395-090). View Details

Keywords: Management Style; Conflict Management; Spoken Communication; Employees; Culture; Diversity

July 1995
Exercise

Workshop on Understanding and Communicating About Our Group Identities and Our Differences

By: Mary C. Gentile and James I. Cash Jr.

Keywords: Identity; Interpersonal Communication; Groups and Teams

July 1995 (Revised September 1995)
Teaching Note

Workshop on Understanding and Communicating About Our Group Identities and Our Differences TN

By: Mary C. Gentile and James I. Cash Jr.

June 1995 (Revised August 1995)
Background Note

Managing IT in the 1990s: Communications Technology

By: Lynda M. Applegate and Geoffrey Bock

Provides an overview of the basic technologies that comprise the communications infrastructure of a firm. Network architecture, wide area networks, local area networks, communication media, network protocols, and basic principles of data transmission over networks are... View Details

Keywords: Management; Information Technology; Communication Technology