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    Crystal Guo

    Crystal Guo is a doctoral student in the Health Policy Management PhD program at Harvard. Prior to pursuing her PhD, Crystal received her B.A. in English and Economics from the University of California, Berkeley in 2019 and completed her Health Policy and Management,... View Details
    Keywords: health care
    • April 2004 (Revised November 2004)
    • Background Note

    Why Complex Systems Fail

    Operationally excellent organizations create competitive opportunities for themselves that are not available to their peers. One view of the manager's competitive dilemma is to pick the right position for his organization, differentiating it, for example, as a... View Details
    Keywords: Organizations; Complexity
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    • October 2022
    • Article

    It’s Not Just the Prices: Time-Driven Activity-Based Costing for Initiation of Veno-Venous Extracorporeal Membrane Oxygenation at Three International Sites—A Case Review

    By: Michael Nurok, Vin Pellegrino, Marc Pineton de Chambrun, Jonathan Warsh, Meredith Young, Erik Dong, Neil Parrish, Syed Shehab, Alain Combes and Robert S. Kaplan
    The United States spends more for intensive care units (ICUs) than do other high-income countries. We used time-driven activity-based costing (TDABC) to analyze ICU costs for initiation of extracorporeal membrane oxygenation (ECMO) for respiratory failure to estimate... View Details
    Keywords: Healthcare; Cost; Time-Driven ABC; Health Care and Treatment; Cost Management; Activity Based Costing and Management; Health Industry
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    • Research Summary

    Overview

    By: Reshmaan N. Hussam

    Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details

    • 09 Mar 2003
    • Research & Ideas

    Six Keys to Building New Markets by Unleashing Disruptive Innovation

    cost advantage over integrated mills. But the quality of the steel they produced was inferior. The rebar market at the bottom rung of the industry (rebar is small steel bars made from scrap and used to... View Details
    Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony
    • July 2000 (Revised September 2005)
    • Case

    Madison Avenue: Digital Media Services (A)

    Introduces a "new-economy" company, Madison Avenue, facing challenges of mega-success. In the two years since its founding, the company's revenues have grown from zero to nearly $30 million, head count has swollen from the start-up handful to more than 200, and the... View Details
    Keywords: Organizational Change and Adaptation; Organizational Design; Online Advertising; Advertising Industry
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    • Web

    Finance - Faculty & Research

    the age cohorts at each site, and the costs of ambulatory care—with emphasis on routine CF clinic visits—were measured utilizing time-driven activity-based costing (TDABC). Variance analysis was applied to identify the components of cost... View Details
    • 01 Apr 2008
    • Working Paper Summaries

    No Harm, No Foul: The Outcome Bias in Ethical Judgments

    Keywords: by Francesca Gino, Don A. Moore & Max H. Bazerman
    • March 5, 2022
    • Article

    Hospital Capacity Shortages: An SEC-Backed Transparency “PULL” Will Open Beds Faster Than a “PUSH” by HHS

    By: Regina E. Herzlinger
    In the new normal of ongoing pandemics, hospital bed shortages will continue. Healthcare innovation expert and author of the upcoming book Innovating in Healthcare: Creating Breakthrough Services, Products, and Business Models (Wiley, 2023, 978-1119543008), HBS... View Details
    Keywords: Hospital Capacity; Access To Care; Health Pandemics; Health Care and Treatment; Performance Capacity; Planning
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    • February 2022
    • Case

    Cleveland Clinic Abu Dhabi (Abridged)

    By: Linda A. Hill and Emily Tedards
    In 2006, the Cleveland Clinic and Mubadala Investment Company partnered with a bold ambition to deliver world class healthcare in the United Arab Emirates. In 2015, after nearly a decade of planning and construction, Cleveland Clinic Abu Dhabi opened its doors. By... View Details
    Keywords: Organization Behavior; Culture; Alignment; Organizational Effectiveness; Purpose; Impact; Leadership Development; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teams; Team Dynamics; Teamwork; Team Effectiveness; Trust; Talent; Talent Development And Retention; Psychological Safety; Organizational Evolution; Coaching; Board; Analytics; Innovation; Data; Data Visualization; Digital Technology; Digital; Customer Experience; Experimentation; Change Management; Data-driven Decision-making; Debates; Ecosystem; Partnership; Telemedicine; Sustainability; Global Organizations; Local; Hospital; Healthcare; United Arab Emirates; Health Care and Treatment; Partners and Partnerships; Globalization; Quality; Organizational Culture; Mission and Purpose; Innovation and Management; Information Technology; Joint Ventures; Leadership; Performance Effectiveness; Abu Dhabi; United Arab Emirates
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    • 22 Oct 2007
    • Research & Ideas

    Bringing ‘Lean’ Principles to Service Industries

    Thanks to the pioneering success of Toyota, the concept of a "lean" operating system has been implemented in countless manufacturing companies and even adapted for industries as diverse as insurance View Details
    Keywords: by Julia Hanna; Computer
    • 22 Jan 2010
    • Working Paper Summaries

    Competing Ad Auctions

    Keywords: by Itai Ashlagi, Benjamin G. Edelman & Hoan Soo Lee; Advertising
    • March 2019
    • Article

    A Structural Analysis of the Role of Superstars in Crowdsourcing Contests

    By: Shunyuan Zhang, Param Singh and Anindya Ghose
    We investigate the long-term impact of competing against superstars in crowdsourcing contests. Using a unique 50-month longitudinal panel data set on 1677 software design crowdsourcing contests, we illustrate a learning effect where participants are able to improve... View Details
    Keywords: Crowdsourcing Contests; Superstar Effect; Bayesian Learning; Utility; Economics Of Information System; Dynamic Structural Model; Dynamic Programming; Markov Chain; Monte Carlo; Learning; Competition; Performance Improvement
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    • 14 Sep 2021
    • Blog Post

    Top 5 Myths About HBS

    myself an introvert naturally. I think a lot of what helps is what we’ve discussed around the section experience, and the support that you get from the broader community. You really learn it's less about just speaking for the sake of... View Details
    • 05 Jun 2012
    • First Look

    First Look: June 5

    system in particular countries are instructive. It also contains exhibits that display comparative performance of the system in terms of cost and quality. It raises the question of how health care can be delivered with higher View Details
    Keywords: Sean Silverthorne
    • Article

    Reverse the Curse of the Top-5

    By: Robert S. Kaplan
    The past 40 years has seen a large increase in the number of articles submitted to journals ranked in the top-5 of their discipline. This increase is the rational response, by faculty, to the overweighting of publications in these journals by university promotions and... View Details
    Keywords: Information Publishing; Journals and Magazines; Power and Influence; Research
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    • 01 Dec 2023
    • News

    Wide Horizon

    There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details
    Keywords: Dan Morrell; Photos by Sarah Wilson
    • 24 Feb 2016
    • Research & Ideas

    Why It's Best to Take Tests Early in the Day

    parental education, birth weight, birthday, the test subject, the quality of the school, and the day of the week. The results were stark. The average test scores were highest at 8 a.m., slowly decreasing, as... View Details
    Keywords: by Carmen Nobel; Education
    • 20 Oct 2023
    • Blog Post

    Three Stories from HBS PRIDE for National Coming Out Day

    in the media. They exemplified that success was not only attainable despite their differences but often because of them. Moreover, they showcased the transformative power of grace and resilience when facing adversity, demonstrating that... View Details
    • 27 Mar 2012
    • First Look

    First Look: March 27

      PublicationsThe Founder's Dilemmas: Anticipating and Avoiding the Pitfalls That Can Sink a Startup Authors:Noam Wasserman Publication:The Kauffman Foundation Series on Innovation and Entrepreneurship.... View Details
    Keywords: Carmen Nobel