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  • 13 May 2019
  • Research & Ideas

The Unexpected Way Whistleblowers Reduce Government Fraud

and Perez Cavazos identified False Claim Act cases against publicly listed companies and matched the legal filings with detailed contract specifications. They assessed the contract relationship between the firm and the government entity... View Details
Keywords: by Kristen Senz; Service; Service
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

Many managers know that even when their firm launches a change initiative with great fanfare, it is tough to make the changes last. More often than not, employees wearily dismiss the initiative as another management fad. Soon enough,... View Details
Keywords: by Martha Lagace
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

http://www.pearsonhighered.com/educator/product/Cost-Accounting/9780132109178.page Mixed Source Authors:Ramon Casadesus-Masanell and Gaston Llanes Publication:Management Science (forthcoming) Abstract We study competitive interaction between a profit-maximizing View Details
Keywords: Sean Silverthorne
  • 19 Nov 2012
  • Research & Ideas

LEED-ing by Example

multi-sided platform that facilitates interactions among real-estate developers and suppliers of green-building inputs (e.g., professional services or building materials)," the paper explains. (Toffel was... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
  • 30 Jan 2019
  • What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

was to focus on a particular market segment.) Roger Hallowell, in a doctoral dissertation submitted some years later, took issue with that notion based on his observation of a small number of incredibly successful service organizations.... View Details
Keywords: by James Heskett; Financial Services; Financial Services
  • 25 Sep 2007
  • First Look

First Look: September 25, 2007

copper-mining company, widely considered to be one of the most professionally managed firms in South America in spite of the fact that it was 100% government-owned. A $10.5 billion company in 2005, Codelco... View Details
Keywords: Martha Lagace
  • 06 Mar 2006
  • What Do You Think?

The China Dilemma for U.S. Firms: Comply, Resist, or Leave?

market in an interconnected world served by network-based service providers? Have the services provided by these firms become so valuable to their customers that they could... View Details
Keywords: by James Heskett; Technology
  • 14 Jan 2014
  • First Look

First Look: January 14

Business School Case 212-010 Adaptive Engineering, LLC The owner and CEO of Adaptive Engineering was facing an important decision: should he focus on rebuilding its core professional services business, which... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2015
  • First Look

First Look: March 3

we identify core insights about how firms compete against one another in established markets. Based on our evaluation, we argue that a promising research opportunity for strategy lies in exploring how firms... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2017
  • First Look

First Look at New Research: January 10, 2017

“particularly on high cost of failure situations where good information on potential service providers is correspondingly of high value.” Angie's List had a paid subscription model as it charged “members” for access to the information... View Details
Keywords: Sean Silverthorne
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

the parts of Africa that have a heavy disease incidence. MTV has developed a DNA of public service announcements that it claims are of central relevance to its high-risk customer base. How core is this to the strategy of a for-profit... View Details
Keywords: Martha Lagace
  • 11 Nov 2014
  • First Look

First Look: November 11

demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how... View Details
Keywords: Sean Silverthorne
  • 01 May 2006
  • Research & Ideas

What Companies Lose from Forced Disclosure

works for. Career concerns occur whenever employees take into account the impact of their current actions on their future career. The results of the research suggest that financial disclosures have implications for the debate over whether View Details
Keywords: by Ann Cullen; Financial Services
  • 05 Jun 2012
  • First Look

First Look: June 5

professional and political characteristics of FASB members and SEC commissioners predict the accounting "reliability" and "relevance" of proposed standards. Notably, we find FASB members with backgrounds in financial... View Details
Keywords: Sean Silverthorne
  • 01 May 2000
  • What Do You Think?

Can You Hard-Wire Performance?

divisions of Big 5 professional service firms to separate themselves from their auditing colleagues in order to enable consultants to take equity positions in their clients'... View Details
Keywords: by James Heskett
  • 12 Oct 1999
  • Research & Ideas

Porter’s Perspective: Competing in the Global Economy

interconnected companies, specialized suppliers, service providers, firms in related industries, and associated institutions in particular fields that compete but also cooperate") in your 1990 book The... View Details
Keywords: Re: Michael E. Porter
  • 07 Mar 2005
  • What Do You Think?

Should Business Management Be Regarded as a Profession?

board." There were, however, counterviews. Rowland Freeman makes the case that "Our body of knowledge is as firm as law...Certification would be no more difficult than it was to certify logisticians or View Details
Keywords: by James Heskett
  • 05 Aug 2002
  • What Do You Think?

Is Platform Leadership Old Hat or the Wave of the Future?

determine whether the practice results in "collusion and monopoly?" In fact, does platform leadership have to be confined to those firms developing technology? Can it just as well be established by marketers who serve as traffic... View Details
Keywords: by James Heskett
  • 19 Mar 2006
  • Research & Ideas

Unlocking Your Investment Capital

risks? Robert C. Merton: The measurement and management of risk permeates all corporate activities and thus it is central to strategic decisions as well as tactical ones. The management of financial risks is not just a matter of "protecting" the View Details
Keywords: by Ann Cullen; Financial Services
  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

service firms. I intend to explore how the structural and procedural aspects of governance facilitate or constrain effective, collective leadership in professional firms. View Details
Keywords: by Sarah Jane Gilbert
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