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  • June 1999
  • Case

NovaCare, Inc. - Helping Make Life a Little Better

NovaCare, a rehabilitation and employee-services comapny, has evolved over a 15-year period. Senior management believes that its success is largely due to its core values, which are shared on a daily basis and drive decisions. Operational and structural changes have... View Details
Keywords: Organizational Change and Adaptation; Growth Management; Organizational Culture; Service Industry
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Barrett, Diana. "NovaCare, Inc. - Helping Make Life a Little Better." Harvard Business School Case 399-118, June 1999.
  • 2004
  • Chapter

Managing for Organizational Integrity

By: Lynn S. Paine
Keywords: Trust; Ethics; Organizational Culture; Goals and Objectives
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Paine, Lynn S. "Managing for Organizational Integrity." Chap. 12 in Organizational Behavior: The Ethical Challenge. 2nd ed. Edited by Yassin Sankar, 405–419. Toronto: Canadian Scholars' Press Inc., 2004.
  • 01 Mar 2010
  • News

Sankofa!

Sankofa, a word in the Akan language of Ghana, embodies the idea of learning from the past to build for the future — a fitting name for a student performance that draws its inspiration from the rich cultural traditions of the African... View Details
Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Colleges, Universities, and Professional Schools; Educational Services
  • September 2007 (Revised October 2007)
  • Supplement

Children's Hospital and Clinics (B)

By: Amy C. Edmondson, Ingrid M. Nembhard and Kate Roloff
Explores the numerous initiatives Children's Hospital and Clinics has undertaken to improve patient safety since the late 1990s--from the perspective of 2007. The case thus updates the A case by revisiting the hospital to find out what happened as a result of the... View Details
Keywords: Safety; Change Management; Organizational Culture; Organizational Structure; Legal Liability; Leadership; Management Teams; Health Industry
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Edmondson, Amy C., Ingrid M. Nembhard, and Kate Roloff. "Children's Hospital and Clinics (B)." Harvard Business School Supplement 608-073, September 2007. (Revised October 2007.)
  • 03 Apr 2017
  • Blog Post

The International Experience at HBS

experience in one of these places and therefore bring a completely different perspective.  It is very easy to make friends within the section “family” at HBS (something I was concerned about before arriving)- but also outside the section through student clubs View Details

    Leon L. Bean

    Beginning with a self-made rubber hunting boot, Bean created a retailing giant and became one of the pioneers of the mail-order industry, introducing the first Bean’s catalog in 1914. He instilled a “customer first” culture with generous... View Details
    Keywords: Retail
    • March 2022
    • Teaching Note

    The Robin Hood Army (A) and (B)

    By: Susanna Gallani and Brian Trelstad
    Teaching Note for HBS Case Nos. 119-007 and 120-017. View Details
    Keywords: Accounting; Expansion; Organizational Culture; Organizational Change and Adaptation; Service Delivery; Social Entrepreneurship; Mission and Purpose; India; Pakistan
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    Gallani, Susanna, and Brian Trelstad. "The Robin Hood Army (A) and (B)." Harvard Business School Teaching Note 122-094, March 2022.
    • October 2003
    • Case

    Merrill Lynch: Supernova

    Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details
    Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis
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    Oliva, Rogelio, Roger H. Hallowell, and Gabriel R. Bitran. "Merrill Lynch: Supernova." Harvard Business School Case 604-053, October 2003.
    • 05 Jul 2011
    • News

    The Business of Champions

    triumph since 1972 hold lessons for other kinds of organizations and companies? Sports and games serve as a handy source of metaphors for business. Performance metrics abound, and success and failure are on the scoreboard for all to see.... View Details
    Keywords: Garry Emmons; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
    • January 2017
    • Supplement

    Q&A: Ghislain de Charentenay, Sanford C. Bernstein Director of Research, Asia

    By: Linda A. Hill and Allison J. Wigen
    In this video supplement to the HBS case series "Sanford C. Bernstein Goes to Asia," case protagonist Ghislain de Charentenay recalls his leadership priorities and challenges upon being appointed director of research in Asia. View Details
    Keywords: Talent Management; Sell-side Analysts; Organizational Behavior; Leadership And Managing People; Leadership, Personal Strategy & Style; Leadership Style; Asia; Hong Kong; Collaboration; Leadership; Organizational Culture; Talent and Talent Management; Financial Services Industry; Asia; Hong Kong
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    Hill, Linda A., and Allison J. Wigen. "Q&A: Ghislain de Charentenay, Sanford C. Bernstein Director of Research, Asia." Harvard Business School Multimedia/Video Supplement 417-707, January 2017.
    • December 1994 (Revised February 1995)
    • Case

    Anne Livingston and Power Max Systems (A): Interviewing with the PowerPlayer Software Engineering Team

    Follows the entry and early experiences of engineer Anne Livingston, an African American woman, as she joins Power Max Systems in 1991 as software engineering manager for the new product development group. Power Max is facing stiff competition and wants to be first to... View Details
    Keywords: Race; Personal Development and Career; Organizational Culture; Gender; Information Technology Industry
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    Gentile, Mary C., and Pamela J. Maus. "Anne Livingston and Power Max Systems (A): Interviewing with the PowerPlayer Software Engineering Team." Harvard Business School Case 395-067, December 1994. (Revised February 1995.)
    • 2005
    • Class Lecture

    Organizational Learning in the Face of Ambiguous Threats

    By: Amy C. Edmondson, Michael A. Roberto and Richard M.J. Bohmer
    Keywords: Learning; Risk and Uncertainty; Crisis Management; Organizational Culture; Organizational Structure; Groups and Teams
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    Edmondson, Amy C., Michael A. Roberto, and Richard M.J. Bohmer. "Organizational Learning in the Face of Ambiguous Threats." Boston: Harvard Business School Publishing Class Lecture, 2005. Electronic. (Faculty Lecture: HBSP Product Number 9297C.)
    • May 1993 (Revised May 1994)
    • Case

    Managing for Integrity: Three Vignettes

    By: Lynn S. Paine
    Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and... View Details
    Keywords: Growth Management; Ethics; Decision Making; Organizational Culture; Financial Management; Sales; Organizational Change and Adaptation
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    Paine, Lynn S. "Managing for Integrity: Three Vignettes." Harvard Business School Case 393-154, May 1993. (Revised May 1994.)
    • December 2017
    • Supplement

    CEO Succession at Cisco: Video Supplement

    By: Boris Groysberg and J. Yo-Jud Cheng
    Excerpts of videotaped class visits and an interview with former Cisco CEO John Chambers about Cisco’s CEO succession planning process. Topics include Chambers’ reflections on the process; the roles of the incumbent CEO, board of directors, executive search, and the... View Details
    Keywords: CEO Succession; CEO Turnover; Top Management Teams; Board Of Directors; Organizational Change; Strategic Human Resource Management; Strategy; High Technology; Management Succession; Managerial Roles; Corporate Governance; Organizational Culture; Change
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    Groysberg, Boris, and J. Yo-Jud Cheng. "CEO Succession at Cisco: Video Supplement." Harvard Business School Multimedia/Video Supplement 418-705, December 2017.
    • 2009
    • Chapter

    Position and Emotion: The Significance of Georg Simmel's Structural Theories for Leadership and Organizational Behavior

    By: Rosabeth Moss Kanter and Rakesh Khurana
    Keywords: Leadership; Rank and Position; Status and Position; Organizational Culture
    Citation
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    Kanter, Rosabeth Moss, and Rakesh Khurana. "Position and Emotion: The Significance of Georg Simmel's Structural Theories for Leadership and Organizational Behavior." In Oxford Handbook of Sociology and Organization Studies, edited by Paul S. Adler. Oxford, U.K.: Oxford University Press, 2009.
    • March 1996 (Revised August 2000)
    • Case

    Wildfire Communications, Inc. (A)

    By: Jeffrey F. Rayport and Mary Connor
    Founder and CEO Bill Warner is faced with critical decisions regarding the product lines, target markets, and technology platforms that his start-up, Wildfire Communications, Inc., will pursue. In addition to the question of strategic focus across these lines of... View Details
    Keywords: Technology; Resource Allocation; Organizational Culture; Business Startups; Business Strategy; Communications Industry; Technology Industry
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    Rayport, Jeffrey F., and Mary Connor. "Wildfire Communications, Inc. (A)." Harvard Business School Case 396-305, March 1996. (Revised August 2000.)
    • 12 Apr 2004
    • Research & Ideas

    Waking Up a Sleeping Company

    choice but to make the Medtronic culture more performance-oriented if we were going to fulfill our mission. Otherwise, we would lose out to more aggressive competitors and never earn the right to serve those patients. ... the View Details
    Keywords: by Bill George
    • 07 Jul 2003
    • Research & Ideas

    The Organizational Model for Open Source

    foundations in the hacker culture appears to be a contradiction in terms? O'Mahony: The hacker culture prizes autonomy and self-determination. Eric Raymond defines hackers as those who love programming for... View Details
    Keywords: by Mallory Stark
    • 23 Dec 2009
    • News

    In the Zone

    While a number of organizations work to address the inequities that exist in America’s public schools, one in particular has caught the eye of President Obama. And with good reason: the Harlem Children’s Zone (HCZ), recently featured on... View Details
    Keywords: Julia Hanna; Elementary and Secondary Schools; Educational Services
    • April 2015
    • Supplement

    Cynthia Carroll at Anglo American Video Supplement

    By: Gautam Mukunda
    This is a video supplement for the Cynthia Carroll at Anglo American case series. The video features Cynthia Carroll reflecting on her implementation of organizational transformation at Anglo American in regards to the mining company's safety culture. View Details
    Keywords: Leadership And Change Management; Leadership, Personal Strategy & Style; Change Management; Change; Safety; Organizational Culture; Leadership; Leadership Style; Mining Industry; South Africa
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    Mukunda, Gautam. "Cynthia Carroll at Anglo American Video Supplement." Harvard Business School Video Supplement 415-706, April 2015.
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