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Show Results For
- All HBS Web
(9,185)
- People (18)
- News (1,424)
- Research (5,791)
- Events (44)
- Multimedia (70)
- Faculty Publications (4,185)
- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs.
Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
- 2023
- Working Paper
When Should Public Programs Be Privately Administered? Theory and Evidence from the Paycheck Protection Program
By: Alexander Bartik, Zoë B. Cullen, Edward L. Glaeser, Michael Luca, Christopher Stanton and Adi Sunderam
What happens when public resources are allocated by private companies whose objectives may be
imperfectly aligned with policy goals? We study this question in the context of the Paycheck
Protection Program (PPP), which relied on private banks to disburse aid to small... View Details
Keywords: Paycheck Protection Program; Targeting; Impact; Entrepreneurship; Health Pandemics; Small Business; Financing and Loans; Outcome or Result; United States
Bartik, Alexander, Zoë B. Cullen, Edward L. Glaeser, Michael Luca, Christopher Stanton, and Adi Sunderam. "When Should Public Programs Be Privately Administered? Theory and Evidence from the Paycheck Protection Program." Harvard Business School Working Paper, No. 21-021, August 2020. (Revised July 2023. Accepted at The Review of Economics and Statistics.)
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
integrated reporting, explains the forces that give momentum to the associated movement, and examines the motives of the actors involved. It posits integrated reporting as a key mechanism by which companies... View Details
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
flexible framework of an annual review process on the child’s birthday, combined with a structure for increasing permissions, responsibilities, and conversations. Entitlemania: How Not to Spoil Your Kids,... View Details
- 01 Dec 2017
- News
Alumni and Faculty Books for December 2017
financial losses, and a large amount of wasted time for everyone involved. This book was written to help a person, family, or team transform any challenge or problem using a proprietary six-step process. It brings organizations together... View Details
- 01 Jun 1996
- News
Four Professors to Retire
chairman of both the MBA and doctoral programs. Much of Christenson's research has focused on organizations as learning systems, examining the processes by which they adapt to their environments. He has also... View Details
Keywords: Elaine Gottlieb and John Prestage
- 13 Jun 2017
- First Look
First Look at New Research and Ideas, June 13
Abdulkadiroglu, Atila, Yeon-Koo Che, Parag A. Pathak, Alvin E. Roth, and Oliver Tercieux Abstract—In 2012, New Orleans Recovery School District (RSD) became the first U.S. district to unify charter and... View Details
Keywords: Sean Silverthorne
- 28 Jun 2023
2+2 Program and Admissions Virtual Information Session
Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and feel the flexibility of the MBA degree. Come learn more about the MBA program at HBS including the 2+2 Program, a... View Details
- March 2018
- Article
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Ascarza, Eva, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift. "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions." Special Issue on 2016 Choice Symposium. Customer Needs and Solutions 5, nos. 1-2 (March 2018): 65–81.
- 12 Apr 2023
2+2 Program and Admissions Virtual Information Session
Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and learn how an MBA in general management can open new doors for your professional and... View Details
- 29 Mar 2023
2+2 Program and Admissions Virtual Information Session
Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and learn how an MBA in general management can open new doors for your professional and... View Details
- 18 Jan 2023
- Blog Post
Career Planning and Development: Interview with Career Coach Wendi Zhang (MBA/MPP 2013)
HBS career coaches are committed to helping MBA students and alumni realize their unique career visions. They are trained to assist with all aspects of the career development process including... View Details
- 2022
- Article
When Regular Meets Remarkable: Awe as a Link between Routine Work and Meaningful Self-narratives
By: Elizabeth Sheprow and Spencer Harrison
Daily narratives of work can include a mix of ordinary actions and awe-inspiring moments that reveal a vaster, more meaningful reality. When awe is experienced in the context of work, it can prompt self-referential sensemaking about what these experiences mean for the... View Details
Sheprow, Elizabeth, and Spencer Harrison. "When Regular Meets Remarkable: Awe as a Link between Routine Work and Meaningful Self-narratives." Organizational Behavior and Human Decision Processes 170 (May 2022).
- September 2016
- Article
Value Based Care and Bundled Payments: Anesthesia Care Costs for Outpatient Oncology Surgery Using Time-driven Activity-based Costing
By: Katy E. French, Alexis B. Guzman, Augustin C. Rubio, John C. Frenzel and Thomas Feeley
Background:
With the movement towards bundled payments, stakeholders should know the true cost of the care they deliver. Time-driven activity-based costing (TDABC) can be used to estimate costs for each episode of care. In this analysis, TDABC is used to both... View Details
French, Katy E., Alexis B. Guzman, Augustin C. Rubio, John C. Frenzel, and Thomas Feeley. "Value Based Care and Bundled Payments: Anesthesia Care Costs for Outpatient Oncology Surgery Using Time-driven Activity-based Costing." Healthcare: The Journal of Delivery Science and Innovation 4, no. 3 (September 2016): 173–180.
- 2010
- Dissertation
Accounting Standards and International Portfolio Holdings: Analysis of Cross-border Holdings Following Mandatory Adoption of IFRS
By: Gwen Yu
Prior literature shows that investors under-invest in foreign firms due to information asymmetry problems. I posit that differences in local accounting standards are a source of the information asymmetry among investors. Using security-level holdings of international... View Details
Keywords: Financial Reporting; International Accounting; Standards; Investment Portfolio; Foreign Direct Investment
Yu, Gwen. "Accounting Standards and International Portfolio Holdings: Analysis of Cross-border Holdings Following Mandatory Adoption of IFRS." Diss., University of Michigan, 2010. (Winner of American Accounting Association. International Accounting Section. Outstanding Dissertation Award presented by American Accounting Association.)
- 01 Feb 1998
- News
Innovative Course Brings Students and Alumni Together
In the fall of 1996, HBS professor David A. Garvin was searching for teaching materials for his elective course General Management: Processes and Action. He wanted to help his students understand the... View Details
Keywords: Meg Gardner; photo by Joshua Lavine
- 10 Mar 2021
- News
New Releases: Alumni and Faculty Books, Podcasts
processes used by many firms to develop a workable strategy often feel overly bureaucratic and behind the curve. There is no question that strategic decision-making has become more challenging View Details
- Web
Career Timeline - Institute For Strategy And Competitiveness
mechanical engineering from Princeton University 1971 – M.B.A. with high distinction from the Harvard Business School 1973 – Ph.D. in business economics from Harvard University 1978 – Teaches first “Industry View Details
- November 2023
- Article
Knowledge About the Source of Emotion Predicts Emotion-Regulation Attempts, Strategies, and Perceived Emotion-Regulation Success
By: Yael Millgram, Matthew K. Nock, David D. Bailey and Amit Goldenberg
People’s ability to regulate emotions is crucial to healthy emotional functioning. One overlooked aspect in emotion-regulation research is that knowledge about the source of emotions can vary across situations and individuals, which could impact people’s ability to... View Details
Millgram, Yael, Matthew K. Nock, David D. Bailey, and Amit Goldenberg. "Knowledge About the Source of Emotion Predicts Emotion-Regulation Attempts, Strategies, and Perceived Emotion-Regulation Success." Psychological Science 34, no. 11 (November 2023): 1244–1255.
- 15 Oct 2001
- Research & Ideas
Four Questions for David Garvin and Michael Roberto
Harvard Business School professors David A. Garvin and Michael A. Roberto fielded questions about their article in an email interview with HBS Working Knowledge senior editor Martha Lagace. Garvin and... View Details
Keywords: by Martha Lagace