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All HBS Web
(10,103)
- People (64)
- News (3,230)
- Research (3,926)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,351)
- 05 Jun 2019
- Research & Ideas
If Your Customers Don't Care What You Charge, What Should You Charge?
An estimated 60 percent of retail gasoline customers return to the same gas station to refuel, without comparison shopping, according to a recent study. Driven by factors such as habit, brand loyalty, switching costs, and search (which...
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- 01 Nov 2010
- Research & Ideas
How IT Shapes Top-Down and Bottom-Up Decision Making
assistant professor of strategy at Harvard Business School. “If a CEO can trust his senior managers, he will be more willing to decentralize decision-making” "The bottom line is that whoever is in charge of the acquisitions and the IT strategy, they obviously...
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by Carmen Nobel
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
performance. What struck me most from this case was the power of the great leader. It was fascinating to learn that all the reforms Ghosn implemented were originally proposed by the middle managers who had...
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by Cynthia Churchwell
- 07 Jan 2009
- What Do You Think?
Is the World Really Flat?
effects" (Alex Evans). "It really doesn't matter whether the world is flat or not. Most value is added by the exploiters, not the creators, and that works in both (flat and non-flat) environments" (Gerald Nanninga). These...
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by Jim Heskett
- 02 Mar 2016
- What Do You Think?
Is Apple’s Real Privacy Challenge Technology Innovation Itself?
put it, “Remember, if you lose personal liberty and privacy, you lose everything. Be very careful what you would wish for in the cause of ‘national interest’.” Commenting that it requires some subtlety to get this balance between security and privacy right, Jim Dyer...
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- 22 Mar 2013
- Research & Ideas
Pulling Campbell’s Out of the Soup
there and tell them that we were taking the company to higher ground. We were going to get the workplace and the marketplace right. I think every CEO needs to do that in a smart way." See related story on Higher-Ambition CEO...
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- 06 Dec 2004
- What Do You Think?
Why Do Managers Fail to Act on Their Predictions?
or not on my watch anyhow." (Jamal Barghouti). A dominant theme concerned the bias in the market toward addressing short-term challenges, caused in large part by what Robin Chacko described as the "impatient" investor. As...
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by James Heskett
- 03 Sep 2014
- What Do You Think?
Who Should Choose Your Boss?
the world choosing a leader for an organization is a primary responsibility of a board of directors. But others tempered that judgment with a variety of cautions. Richard Belloff made the base case by saying "The Board should choose...
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- 03 Mar 2010
- What Do You Think?
To What Degree Does “Identity” Affect Economic Performance?
Identity Economics, by Nobel Prize-winning economist George Akerlof and Rachel Kranton, takes this thinking to a macro-economic level. In their view, an organization (and even entire societies) works well...
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by Jim Heskett
- 01 May 2017
- Research & Ideas
Bad At Your Job? Maybe It's the Job’s Fault
Simons says. “They control this narrow slice, but their jobs are tied to things like revenue growth and profitability. The missing piece is the support they are given to accomplish their goals.” When using the tool, a job can be evaluated View Details
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by Dina Gerdeman
- 02 May 2008
- What Do You Think?
What is the Future of State Capitalism?
respondents. Shann Turnbull points out that "National governments can deal with globalisation as they can determine the rules of ownership and control applicable in their jurisdictions." Nevertheless, he proposes the creation of a "Community Investment...
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by Jim Heskett
- 18 Apr 2005
- Research & Ideas
Prosper with Multi-Channel Retailing
experience on the Internet. The site is set up for e-commerce, but the company views it more as a way to build its brand: Customers can download video clips, watch footage of extreme sports, or learn about an upcoming free concert at one...
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- 14 Mar 2011
- Research & Ideas
Keeping Credit Flowing to Consumers in Need
the major issues you are thinking about? A: We are at the doorstep of a transformation of residential mortgage finance in the United States. During the past year, over 90 percent of all mortgages have been supported/insured/securitized...
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- 31 Jan 2022
- Research & Ideas
Where Can Digital Transformation Take You? Insights from 1,700 Leaders
to know their customers like never before. Rather than expecting customers to buy whatever a company sells, the most successful companies proactively anticipate and discover customers’ problems and desires and innovate accordingly. Because of the transparency afforded...
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- 05 Sep 2000
- Research & Ideas
Building Bridges Between Education and Business
How can Latin American business and academia work together to stimulate more case writing in the region? In a set of frank discussions, conference participants—academics and business executives together—broke into small groups organized View Details
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by Martha Lagace
- 06 Feb 2012
- Research & Ideas
Kodak: A Parable of American Competitiveness
performed in the high-tech and science-based industries, and they believe the United States could learn some lessons from other countries that have grabbed certain industries by the horns. In China, for...
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- 04 Nov 2013
- Research & Ideas
The Real Cost of Bribery
The World Bank estimates that the equivalent of $1 trillion is offered in bribes every year. In the age of globalization, it's easy to see how giving into bribery might be competitively advantageous. In fact, research by Harvard Business...
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by Carmen Nobel
- 14 Mar 2022
- Research & Ideas
Lessons from COVID-19: The Business Skills Doctors Need
article, which he co-wrote with physicians Lisa Rotenstein, assistant medical director at Brigham and Women’s Hospital in Boston; and Christine Cassel, professor of medicine at the University of California San Francisco. For many physicians who are burned out View Details
- 29 Apr 2015
- Lessons from the Classroom
Use Personal Experience to Pick Winning Stocks
quantitative strategy, digging into numbers many ignore; others look deeply into industries or countries they are familiar with that many analysts don't understand. Successful investors learn how to put their unique knowledge to work...
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