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  • 06 Jan 2011
  • What Do You Think?

How Should Management Deal With “Anonymous”?

intended victim. (Ironically, in the meantime we have learned that the "worm" that attacked Iran's nuclear centrifuges and sent them whirling out of control and into self-destruction in all likelihood was carefully engineered... View Details
Keywords: by James L. Heskett
  • 07 Apr 2003
  • Research & Ideas

Three Steps for Crisis Prevention

executive branch and in Congress—who lacked the courage to risk political damage and take a stand on the issue. Sometimes, leaders actually set themselves up for predictable surprises. A classic example is the 1998 decision by a coalition of thirty-nine pharmaceutical... View Details
Keywords: by Michael D. Watkins & Max H. Bazerman
  • 29 Apr 2002
  • Research & Ideas

Star Power! How to Win in Professional Services

Limits To Leadership Being the chief executive of any company is a demanding job. Carrying out the responsibilities of a CEO in a professional service firm is exceptionally challenging because the position lacks the inherent power and View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
  • 2007
  • Chapter

Microfinance: Business, Profitability, and the Creation of Social Value

By: Michael Chu
The chapter examines the development of microfinance from its NGO origins to the present stage in which it is characterized by regulated commercial institutions capable of superior financial returns. It then looks at the creation of social value under these... View Details
Keywords: Microfinance; Investment Return; Profit; Governing Rules, Regulations, and Reforms; Social Enterprise; Non-Governmental Organizations; Perspective; Value Creation
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  • March 2006
  • Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
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  • September 1994 (Revised January 1997)
  • Case

This Case Sucks: Beavis, Butt-head, and TV Content (A)

By: Joseph L. Badaracco Jr. and Jerry Useem
Beginning in 1992, "Beavis and Butt-head," an animated series on MTV about two uncivilized teenaged misfits, became both a runaway popular sensation and the symbol of a heated national debate about violent and inappropriate programming on television. Especially after... View Details
Keywords: Debates; Decision Choices and Conditions; Animation Entertainment; Fairness; Governance Controls; Media; Outcome or Result; Social Issues; Entertainment and Recreation Industry
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  • 04 Mar 2014
  • First Look

First Look: March 4

resources to meeting that customer's needs. This article will show you how to identify the best primary customer for your business by analyzing perspective, capabilities, and profit potential; allocate resources through structural configurations; and build interactive... View Details
Keywords: Sean Silverthorne
  • 29 Mar 2011
  • First Look

First Look: March 29

case:http://cb.hbsp.harvard.edu/cb/product/111003-PDF-ENG Cree, Inc.: Which Bright Future? David J. Collis and Mary FureyHarvard Business School Case 711-457 When global warming concerns caused governments around the world to ban the... View Details
Keywords: Sean Silverthorne
  • June 2001
  • Case

NESWC (A)

By: Michael A. Wheeler
Documents attempts to restructure a public-private partnership between the operator of a $200 million trash-to-energy cogeneration plant and a consortium of two dozen Massachusetts municipalities. Describes the process that led to a one-sided agreement, as well as the... View Details
Keywords: Private Sector; Public Sector; Energy Generation; Corporate Governance; Governing Rules, Regulations, and Reforms; Negotiation Deal; Negotiation Process; Partners and Partnerships; Wastes and Waste Processing; Energy Industry; Massachusetts
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  • 28 Jun 2017
  • Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

minimum wage increases in local communities, as well as subsequent restaurant closure rates. In addition to the results on restaurants closures, the research showed that minimum wage increases can stifle new businesses thinking about entering the market. These effects... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 08 Apr 2009
  • Research & Ideas

Clayton Christensen on Disrupting Health Care

An acclaimed author and expert on the development and commercialization of technological and business innovation, HBS professor Clayton Christensen has written a new book aimed at changing our national conversation about health care. In The Innovator's Prescription: A... View Details
Keywords: by Deborah Blagg; Health
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

governance (ESG) information in China, Denmark, Malaysia, and South Africa using differences-in-differences estimation with propensity score matched samples. We find that relative to propensity score matched View Details
Keywords: Re: Multiple Faculty
  • 05 Nov 2001
  • Research & Ideas

Venture Capital Goes Boom—or Bust?

Ninety percent of new entrepreneurial businesses that don't attract venture capital fail within three years. A software engineer at the government contractor EG&G, Don Brooks had been working on computer systems for the Idaho National... View Details
Keywords: by Paul A. Gompers & Josh Lerner
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

https://cb.hbsp.harvard.edu/cbmp/product/517129-PDF-ENG Harvard Business School Case 118-009 Sales Misconduct at Wells Fargo Community Bank Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's View Details
Keywords: Sean Silverthorne
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

benefit from revealing unit cost information to consumers. A natural field experiment conducted with an online retailer suggests that cost transparency boosts sales. Six subsequent controlled lab experiments replicate this basic effect... View Details
Keywords: Sean Silverthorne
  • 08 Jan 2001
  • Research & Ideas

Can Japan Compete? [Part Two]

new industries in Japan are things like highly skilled specialist personnel; a lack of risk capital because of heavily controlled financial markets; barriers to commercializing university research; and limited incentives for risk taking.... View Details
Keywords: by Martha Lagace & Hilah Geer
  • January 2011
  • Article

Does Intellectual Property Rights Reform Spur Industrial Development?

By: Lee G. Branstetter, Ray Fisman, C. Fritz Foley and Kamal Saggi
An extensive theoretical literature generates ambiguous predictions concerning the effects of intellectual property rights (IPR) reform on industrial development. The impact depends on whether multinational enterprises (MNEs) expand production in reforming countries... View Details
Keywords: Development Economics; Foreign Direct Investment; Multinational Firms and Management; Governing Rules, Regulations, and Reforms; Intellectual Property; Rights; Production; Expansion; United States
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  • September 2009
  • Teaching Note

Odyssey Healthcare (TN)

By: Robert F. Higgins
Teaching Note for [809052]. View Details
Keywords: Governing and Advisory Boards; Initial Public Offering; Mergers and Acquisitions; Growth and Development; Governing Rules, Regulations, and Reforms; Economic Slowdown and Stagnation; Service Operations; Revenue; Business Exit or Shutdown; Health Industry
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  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

social restrictions and reopen businesses? Other questions depend on the answers to the medical questions. Will government funds for the disadvantaged people and businesses be sustainable? What will happen to inflation? Will food supplies... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • 22 Nov 2011
  • First Look

First Look: November 22

ownership of local businesses in related industries (e.g., those sharing similar labor needs, industries related via input-output markets) predict greater relative female entry rates even after controlling for the focal... View Details
Keywords: Sean Silverthorne

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