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Show Results For
- All HBS Web
(2,462)
- People (1)
- News (443)
- Research (1,681)
- Events (2)
- Multimedia (7)
- Faculty Publications (787)
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
find an area where narrow AI is not having an impact,” says Seseri, which raises questions for business leaders in all sectors. How can e-commerce businesses benefit from artificial intelligence in the near future? And how will potential... View Details
Keywords: April White
- 11 Jan 2011
- First Look
First Look: Jan. 11
themselves. The authors offer what they call the three imperatives for every manager who seeks to avoid this stagnation: Manage yourself. Who you are as a person, the beliefs and values that drive your... View Details
Keywords: Sean Silverthorne
- 15 Feb 2011
- First Look
First Look: Feb. 15
case:http://cb.hbsp.harvard.edu/cb/product/311061-PDF-ENG Go Mobile: The Phirbol Franchise Rajiv Lal and Natalie KindredHarvard Business School Case 510-020 To grow Phirbol, a telecom retail franchise chain... View Details
Keywords: Sean Silverthorne
- 10 Nov 2008
- Research Event
Social Media Leads the Future of Technology
it should be a two-way device. "This is not a new idea," Kim clarified. "Many attempts have failed. It primes us for success." Prices of televisions are going down, and the industry as a whole is mature, leaving an... View Details
Keywords: by Martha Lagace
- 25 Oct 2004
- Research & Ideas
Planning for Surprises
many U.S. airlines, the debt owed to customers in the form of miles is a value significantly larger than the airlines' market capitalization. This is simply not sustainable. Airlines have already reduced the... View Details
Keywords: by Martha Lagace
- 01 Dec 2002
- News
Alumni Honorees Urge Students to Emphasize Ethics
helm, The Esquel Group makes more men's cotton shirts than any other company in the world, producing private-label apparel for high-end chains like Brooks Brothers and designers like Ralph Lauren. Egon P. S.... View Details
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted... View Details
Keywords: by Michael Blanding
- 29 Jan 2013
- First Look
First Look: Jan. 29
reads for hospital customers. We examine more than 2.7 million cases read by 97 radiologists for 1,431 customers and find evidence supporting the benefits of customer-specific experience accumulated by... View Details
Keywords: Sean Silverthorne
- 16 Apr 2013
- First Look
First Look: April 16
notion that the signal-to-noise ratio plays a central role in generating multiplicity with AA preferences for fairness. Cases & Course Materials Harvard Business School Case 612-701 Zappos.com 2009: Clothing, Customer Service, View Details
Keywords: Sean Silverthorne
- 13 Aug 2018
- Blog Post
Following My Dream: Launching a Venture
product (MVP) one could imagine, and I’m very grateful for the advice. Our extensive MVP testing at corporate offices allowed us to validate key assumptions of our business model and View Details
Keywords: Entrepreneurship
- 01 Mar 2011
- First Look
First Look: March 1
channel offers potential benefits in selling to customer segments that value the convenience of online shopping, but it also raises new challenges. These include the higher likelihood of costly product... View Details
Keywords: Sean Silverthorne
- 19 Mar 2008
- Research & Ideas
Finding Success in the Middle of the Market
provider of premium-priced products tailored to a particular customer segment, or you have to shoot for scale, using low prices and volume purchasing to attract a mass market View Details
- 02 Feb 2004
- Research & Ideas
Mapping Your Corporate Strategy
articulated by (HBS professor) Michael Porter, will be most successful when the collection of integrated and aligned activities enable the company to offer a value proposition—whether low total cost, product... View Details
Keywords: by Martha Lagace
- 21 Aug 2017
- Blog Post
From Germany to HBS
classroom truly becomes a magical place. While discussing a wide range of topics, from the strategy of Airbus to supply chain ethics in the Bangladeshi garment industry, you draw from each other’s experiences in frequently heated but... View Details
- 28 Mar 2017
- First Look
First Look at New Research, March 28
BATNAs in Negotiation: Common Errors and Three Kinds of 'No' By: Sebenius, James K. Abstract—The best alternative to a negotiated agreement (“BATNA”) concept in negotiation has proven to be immensely useful. In tandem with its View Details
Keywords: Sean Silverthorne
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
we find it difficult to identify the tangible benefits delivered by brokers. While brokerage customers are directed toward funds that are harder to find and evaluate, they pay substantially higher fees View Details
Keywords: Martha Lagace
- 01 Jun 2022
- News
Case Study: Glass Half Full
and customer acquisition. If you are building a brand, my advice is to keep Amazon while you build out your Shopify ecosystem, and then make the move. It may not be relevant in... View Details
- 16 Mar 2003
- Research & Ideas
At the Center of Corporate Scandal Where Do We Go From Here?
more complex and the gray areas more prevalent, we need to strengthen individual integrity. We need leaders who are prepared to act on principle, with standards and values to... View Details
Keywords: by Kim B. Clark
- 01 Mar 2010
- News
The Meaning of Ramadi
Campbell (MBA '07) Courtesy Donovan Campbell One day in April 2007, my phone started ringing during a customer analytics class at HBS. I kept hitting silence, but the phone kept ringing. Thirteen calls and... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
helps bridge the gap between people's moral values and their actual behavior. Combined, the REVISE framework guides the design of policy interventions to defeat dishonesty. Publisher's link:... View Details
Keywords: Sean Silverthorne