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  • All HBS Web  (4,656)
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    • Research  (1,982)
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  • 01 Oct 2021
  • Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

lifestyle, education, work environments, low employment turnover rates, and access to health care, I find higher-ranked employees at GE were more susceptible to a shorter lifespan,” Nicholas concludes in the paper. Job stress may vary by... View Details
Keywords: by Jay Fitzgerald
  • 18 Jul 2013
  • Working Paper Summaries

Cumulative Innovation & Open Disclosure of Intermediate Results: Evidence from a Policy Experiment in Bioinformatics

Keywords: by Kevin J. Boudreau & Karim Lakhani
  • 11 Mar 2008
  • Working Paper Summaries

Finding Missing Markets (and a disturbing epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya

Keywords: by Nava Ashraf, Xavier Giné & Dean Karlan; Food & Beverage
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
Citation
Related
Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
  • 2019
  • Article

An Empirical Study of Rich Subgroup Fairness for Machine Learning

By: Michael J Kearns, Seth Neel, Aaron Leon Roth and Zhiwei Steven Wu
Kearns et al. [2018] recently proposed a notion of rich subgroup fairness intended to bridge the gap between statistical and individual notions of fairness. Rich subgroup fairness picks a statistical fairness constraint (say, equalizing false positive rates across... View Details
Keywords: Machine Learning; Fairness; AI and Machine Learning
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Kearns, Michael J., Seth Neel, Aaron Leon Roth, and Zhiwei Steven Wu. "An Empirical Study of Rich Subgroup Fairness for Machine Learning." Proceedings of the Conference on Fairness, Accountability, and Transparency (2019): 100–109.
  • Article

The Relationship Between Workplace Stressors and Mortality and Health Costs in the United States

By: Joel Goh, Jeffrey Pfeffer and Stefanos A. Zenios
Even though epidemiological evidence links specific workplace stressors to health outcomes, the aggregate contribution of these factors to overall mortality and health spending in the United States is not known. In this paper, we build a model to estimate the excess... View Details
Keywords: Occupational Health; Health Costs; Mortality; Applied Optimization; Health
Citation
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Related
Goh, Joel, Jeffrey Pfeffer, and Stefanos A. Zenios. "The Relationship Between Workplace Stressors and Mortality and Health Costs in the United States." Management Science 62, no. 2 (February 2016): 608–628.

    Don't Just Survive - Thrive: Leading Innovations in Good Times and Bad

    Battered by contracting markets and frozen credit, many businesses today are fighting for survival. Indeed, the current global financial crisis provides a mandate for restructuring. But survival is not the end goal. In fact, cost cutting and restructuring are simply... View Details
    • Web

    Design Thinking Course | HBS Online

    what you earn Syllabus 7 Modules, 40-50 Hours Download full syllabus This course features access to an AI course assistant bot, in beta release, to facilitate your successful completion of the course. 6-7 hrs Module 1 Content Week -... View Details
    • Web

    Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015) - Recruiting

    key to success. With that mindset, you build on your existing value add and continue to learn. This growth benefits you personally but also has significant ripple effects. “At CrossBoundary we are helping African companies to grow, mature, and View Details
    • Profile

    Dusty Register

    cards. I couldn’t have cared less. Who is one person from your life that you admire the most today? My dad grew up in central Florida to two working parents without significant access to means, but was fortunate enough to be a... View Details
    Keywords: CPG
    • Web

    Buy Now, Pay Later: Introduction

    illegal—has become decidedly public: it is the business of major corporations and the subject of consumer protection regulation that seeks expand access to credit as well as to protect the borrower. Credit has moved from the fringes of... View Details
    • 18 Jan 2022
    • Research & Ideas

    How Eliminating Non-Competes Could Reshape Tech

    a global soft drink manufacturing and distribution network; that knowledge is spread out among many people at Coca-Cola. He would need access to years of data on marketing efforts, consumption patterns, etc. He would need to walk out with... View Details
    Keywords: by Kristen Senz; Technology
    • 30 Jun 2014
    • Lessons from the Classroom

    The Role of Emotions in Effective Negotiations

    electrician Peter, what Kate doesn't realize is that while she is annoyed at her lack of phone and Internet access brought by the power outage, Peter has been working 18-hour days since the storm, and dealing with multiple homeowners all... View Details
    Keywords: by Michael Blanding; Entertainment & Recreation; Sports
    • Web

    Baker Library / Bloomberg Center | About

    intellectual focal point. Bloomberg Center is also home to The Exchange, a first-floor gathering place that employs the latest technology to provide students, faculty, alumni, and visitors with access to real-time business news and... View Details
    • Web

    Commodities, Currencies, and Balancing of the Trade Deficit - A Chronicle of the China Trade

    to Augustine Heard, June 8, 1845. HC: EM 4-2. Jones, Köll, and Gendron, p. 7. Downs, p. 335 Digital Accessibility Contact Baker Library Historical Collections Baker Library | Bloomberg Center Harvard Business School Soldiers Field Boston... View Details
    • 01 Sep 2023
    • News

    Alumni and Faculty Books

    Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details
    • 31 Jul 2023
    • News

    Striving for Imperfection

    Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Since he left HBS in 1990, Charles Conn (MBA 1990) has built a full and varied portfolio career. Early on, he was a partner at McKinsey and then a tech executive, founding Ticketmaster-Citysearch. Today,... View Details
    Keywords: Management of Companies and Enterprises; Management
    • 27 Apr 2020
    • Research & Ideas

    How Remote Work Changes What We Think About Onboarding

    Are those steps even possible to do remotely? What should the protocol be for disinfecting equipment as it changes hands? If such a solution is not possible, can the employee access important company resources from their personal devices,... View Details
    Keywords: by Boris Groysberg
    • Web

    A Chronicle of the China Trade. The Papers of Augustine Heard & Co., 1840-1877

    HC: HP-1. Digital Accessibility Contact Baker Library Historical Collections Baker Library | Bloomberg Center Harvard Business School Soldiers Field Boston , MA 02163 Phone: 617.495.6411 Email: histcollref@hbs.edu Map/Directions View Details
    • 16 May 2024
    • News

    On the Job

    Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. We all have early memories of on-the-job learnings—those moments that had a lasting impact on how we see the world of work and our place in it. This... View Details
    Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade
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