Publications

June 1998 (Revised January 2001)
Case

Browser Wars, 1994-1998, The

By: David B. Yoffie and Mary Kwak

Analyzes the competition between Netscape and Microsoft in the market for Web browsers and related products. Despite its first mover advantage, Netscape sees its market share fall once Microsoft becomes "hard-core" about the Internet. By the spring of 1998, the future... View Details

Keywords: Applications and Software; Internet and the Web; Innovation and Management; Growth and Development Strategy; Competition; Supply and Industry; Information Technology Industry

30 Jun 2003
Research & Ideas

Computer Security is For Managers, Too

operations tell their materials suppliers exactly what specifications to meet. Similarly, companies should demand reasonable levels of security from software vendors. Look at the wording of this contract between General Electric and View Details

Keywords: by Robert D. Austin & Christopher A.R. Darby

22 Nov 2016
First Look

November 22, 2016

Care Thaddeus Fulford-Jones and Eric Weiss, founders of healthcare technology startup Radial Analytics, have been busy developing a software program designed to save hospitals money and improve patient outcomes by producing customized... View Details

Keywords: Sean Silverthorne

02 Oct 2007
First Look

First Look: October 2, 2007

the use of ESO in CEO compensation. Paper not available at this time. Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services Authors:Robert S. Huckman, Bradley R. Staats, and David M. Upton Abstract... View Details

Keywords: Martha Lagace

10 Apr 2007
First Look

First Look: April 10, 2007

issues is brief and non-technical. Provides actual deferred tax information from AOL's Form 10-K, where net operating loss carry forwards result in a large deferred tax asset and the accounting for software and deferred subscriber... View Details

Keywords: Martha Lagace

22 Oct 2013
First Look

First Look: October 22

96 globally distributed members in six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs. them dynamic so common in global teams. Faultlines, formed along the... View Details

Keywords: Sean Silverthorne

01 Jun 1996
News

Reinventing Marketing

interactions between instructors and students are some of the latest technological innovations in Marketing classrooms. Associate Professor Raymond P. Burke uses his "virtual shopping" computer software in the elective New Product... View Details

Keywords: Mary Jane Higgins; Illustration by Peter Hoey

12 Feb 2016
News

Creating Common Ground in Communities of Conflict

software company and build video games together.’” The Dreamfly’s mission is a return to a starting point for Mendhro, who was raised in rural Pakistan as the daughter of the village’s first physician, who founded the area’s first... View Details

Keywords: Jill Radsken

Career Coach

Adelina Pak

Informed by her prior experiences in the Technology industry, Adelina enjoys helping students understand the various roles within tech and navigate recruiting specific to the industry. She has experience working at both software and... View Details

01 Mar 2012
News

Robots to the Rescue

approach to order fulfillment is based on the disarming efficiency of small, battery-powered, orange mobile robots. When orders are received, the robots are directed by a complex software application to find and retrieve the desired... View Details

Keywords: Deborah Blagg; e-commerce; order fulfillment; robotics; Management of Companies and Enterprises; Management; Miscellaneous Store Retailers; Retail Trade

01 Jun 1998
News

Devtosh Khare

School - both in and out of the classroom - to fit his professional goals. For instance, as one of ten HBS students chosen for the Kauffman Entrepreneur Internship Program, he spent last summer in India at Aditi Technologies, a software... View Details

Keywords: Orna Feldman photograph by Webb Chappell

September 2020 (Revised March 2022)
Case

JOANN: Joannalytics Inventory Allocation Tool

By: Kris Ferreira and Srikanth Jagabathula

Michael Joyce, Vice President of Inventory Management at JOANN, championed an effort to develop and implement an inventory allocation analytics tool that used advanced analytics to predict in-season demand of seasonal items for each of JOANN’s nearly 900 stores and... View Details

Keywords: Analytics; Machine Learning; Optimization; Inventory Management; Mathematical Methods; Decision Making; Operations; Supply Chain Management; Resource Allocation; Distribution; Technology Adoption; Applications and Software; Change Management; Fashion Industry; Consumer Products Industry; Retail Industry; United States; Ohio

January 2017 (Revised June 2017)
Case

Chicago and the Array of Things: A Fitness Tracker for the City

By: Rajiv Lal and Scott Johnson

The city of Chicago has recently launched a project called the Array of Things. The program involves a series of sensor nodes placed around the city that capture a massive amount of data including pedestrian and vehicle flow, air quality, and cloud cover. The Array of... View Details

Keywords: Smart Connected Products; Smart Cities; Internet Of Things; Sensors; Govenment; Government Administration; Technological Innovation; Digital Platforms; Applications and Software; Information Infrastructure; Internet and the Web; Public Administration Industry; Technology Industry; Chicago; United States

January 2006 (Revised August 2006)
Case

Wikis at Dresdner Kleinwort Wasserstein: (A)

In October 2005, Myrto Lazopoulou, head of user centered design at the investment bank Dresdner Kleinwort Wasserstein (DrKW), contemplates how to spread the usage of wikis inside the company. As a "social software" like chats and blogs (both already in use at DrKW),... View Details

Keywords: Communication Technology; Information Technology; Performance Productivity; Investment Banking; Applications and Software; Social and Collaborative Networks; Cooperation; Banking Industry; Financial Services Industry