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February 2021 (Revised March 2022)
Case

TikTok in 2020: Super App or Supernova?

By: Jeffrey F. Rayport, Dan Maher and Dan O'Brien

TikTok’s parent company, ByteDance, was launched in 2012 around a simple idea – helping users entertain themselves on their smartphones while on the Beijing Subway. In less than a decade, it had become one of the world’s most valuable private companies, with investors... View Details

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2015
Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger

Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details

Keywords: Management; Leadership; Service Operations; Service Delivery

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June 2010
Article

Change for Change's Sake

By: Freek Vermeulen, Phanish Puranam and Ranjay Gulati

No one disputes that firms have to make organizational changes when the business environment demands them. But the idea that a firm might want change for its own sake often provokes skepticism. Why inflict all that pain if you don't have to? That is a dangerous... View Details

Keywords: Interpersonal Communication; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Organizational Structure; Creativity; Power and Influence; Adaptation

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2008
Working Paper

Product Development and Learning in Project Teams: The Challenges are the Benefits

By: Amy C. Edmondson and Ingrid M. Nembhard

The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details

Keywords: Competency and Skills; Learning; Management Skills; Product Development; Projects; Groups and Teams; Conflict Management; Social and Collaborative Networks

Citation

Strong Brands, Strong Relationships

From the editor team of the ground-breaking Consumer-Brand Relationships: Theory and Practice comes this new volume. Strong Brands, Strong Relationships is a collection of innovative research and management insights that... View Details

07 Feb 2023
Research & Ideas

Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

The FLSA was written nearly a century ago, when the distinction between hourly workers and management was much sharper, Cohen points out. One idea would be to determine whether employees should be paid a fixed salary or by the hour based... View Details

Keywords: by Scott Van Voorhis

11 Jan 2021
Research & Ideas

Is A/B Testing Effective? Evidence from 35,000 Startups

inexperience in how to apply the methodologies. Another possibility? Their ideas just weren’t that good. “I think one of the coolest findings in our paper is that experimentation doesn’t necessarily drive startup growth,” says Rembrand... View Details

Keywords: by Kristen Senz

28 Feb 2018
Sharpening Your Skills

Master the Team Meeting

you do this no more and no less than 48 hours before it is scheduled so ideas are timely and content is fresh. Topics should not be tactical—that’s what stand-ups and 1:1s are for. Instead, focus on strategic discussions and information... View Details

Keywords: by Julia Austin

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

and delivery only and the prospects for returning to full employment by June 30 were dim given the constraints imposed by capacity caps. "I have no idea what to do with the PPP loan that I’ve been approved for; I’m not sure I will... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

20 Sep 2010
Research & Ideas

Power Posing: Fake It Until You Make It

the message, but how you're communicating it. "Many students believe that if they have a great idea, they should be able to magnetize their audience toward them because their audience will recognize the 'greatness' of that idea—that they'll get on board because... View Details

Keywords: by Julia Hanna

12 Dec 2023
Blog Post

Bridging Science and Business: My Summer Internship at Eli Lilly

projects, helping to nourish nascent scientific concepts through tailored funding mechanisms like sponsored research agreements. This was a proactive stance designed to allow budding ideas to mature into future therapies. For my specific... View Details

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

verbal cues,” says Collins. “So, everyone, including extroverts, can use those cues strategically to signal that they're cognitively engaged.” Related reading from the Working Knowledge Archives Introverts: The Best Leaders for Proactive Employees Feedback or View Details

Keywords: by Pamela Reynolds

30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

General Brigham, and Lily Payvandi, assistant professor at Boston University Medical Center, was published in March in the Journal of the American Medical Association’s JAMA Network Open. Audience question leads to inquiry The idea for... View Details

Keywords: by Ben Rand; Health

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

their own versions of it. Rethinking the discovery problem The rise of the internet democratized the publishing and distribution of information and entertainment. In the process, it created an enormous discovery problem. Those with an View Details

Keywords: by John Deighton and Leora Kornfeld

Curriculum - Business & Environment

encouraged them to think like leaders. Field Immersion Experiences for Leadership Development (FIELD) gives students meaningful opportunities to act like leaders, translating their ideas into practice. Many FIELD Global Capstone projects... View Details

20 Apr 2015
Research & Ideas

The 5 Strategy Rules of Bill Gates, Andy Grove, and Steve Jobs

Yoffie has had access to all three men—having served on Intel's board since 1989 and written numerous business cases on Apple and Microsoft. He first started talking about the idea for the book more than six years ago with Cusumano, the... View Details

Keywords: by Michael Blanding; Computer

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

But the ascendancy of agency theory—the idea that shareholders are owners of the corporation and managers their agents in a quest to maximize shareholder value—need not be one of them. Agency theory will not be a problem if we bend it to... View Details

Keywords: by James Heskett

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

that lives and dies by its ideas." Edmondson says this reluctance to speak up stems variously from fears that superiors will not like the idea or that it may appear to criticize the status quo, which most people find reassuringly... View Details

Keywords: by Garry Emmons

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

do has more impact than you can imagine. A simple eye roll in a meeting could make a subordinate think they’re about to get fired. A “great job” on a new idea proposal could be heard as an official "OK" or even a directive to... View Details

Keywords: by Julia Austin

10 Feb 2020
In Practice

6 Ways That Emerging Technology Is Disrupting Business Strategy

these ‘experimental strategies’ improve performance in new ventures, but questions, such as whether experiments bias firms toward easy-to-test and measure ideas and markets, remain.” Rembrand M. Koning (@orgRem), an assistant professor of... View Details

Keywords: by Danielle Kost