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  • 11 Feb 2014
  • First Look

First Look: February 11

from the athenahealth practice management system and EHR task logs. Methods: We developed monthly measures of EHR use and delegation to support staff from task logs. Productivity was measured using work relative value units (RVUs). Using... View Details
Keywords: Sean Silverthorne
  • 16 Dec 2014
  • First Look

First Look: December 16

more or less effective. We develop these ideas in a multi-method study of a hospital emergency department (ED) redesign. Before the redesign, people coordinated in ad-hoc groupings, which provided flexibility because any nurse could work... View Details
Keywords: Sean Silverthorne
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

individuals in the business, their individual motivation, and their ability to work together harmoniously. Nowhere is the need to work together more important than in the twin customer-facing functions of... View Details
Keywords: by Benson Shapiro
  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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  • 17 Jun 2017
  • Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
Keywords: by Jose Alvarez and Len Schlesinger; Retail
  • 21 May 2013
  • First Look

First Look: May 21

controller groups have been observed to appeal to top management's logic of functionalism, this paper argues that, in certain circumstances, controller groups may successfully draw on the logic of... View Details
Keywords: Sean Silverthorne
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

firm Actera Group’s investment in Mars Cinema Group (Mars), the leading movie exhibitor in Turkey. Immediately after acquiring Mars and merging it with the second largest player in the market, AFM, Çavuşoğlu focused on institutionalizing... View Details
Keywords: Dina Gerdeman
  • 01 Jun 2024
  • News

Alumni and Faculty Books

assistance policy. It helps establish a basis for improved estimates of the gains from past and current practices that worked against African economic, social, and political institutions and systems. This edited volume showcases a variety... View Details
  • 28 Mar 2016
  • Blog Post

Why I Chose to Pursue an MD/MBA at Harvard

wanted to have a career that was more practical and hands-on than theoretical (my husband is an English professor at Boston College, so that’s his domain). After college I worked in a pharmacogenetics lab at Massachusetts General... View Details
  • Person Page

Press / Media

By: Debora L. Spar

I'll have a girl, please

American Public Media [Marketplace], 12 September 2006

DR. DEBORAH SPAR: "The ability to choose gender is really only the first... View Details

  • Web

Career Support - Business & Environment

industry in which environmental challenges are front-and-center, such as energy, agriculture, or real estate. Work in finance, incorporating environment, social, and governance (ESG) factors. Engage in entrepreneurial ventures that... View Details
  • 01 Feb 2002
  • News

It's academic. (Not!)

offers the best combination of teaching and research, and you couldn't ask for a better group of students." Martínez-Jerez worked as a McKinsey consultant after earning his MBA, returning to Harvard... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 24 Apr 2012
  • First Look

First Look: April 24

in external auditing, and 6) auditing management information systems.   Working PapersEmployee Selection as a Control System Author:Dennis Campbell Abstract Theories from the economics, management control, and organizational behavior... View Details
Keywords: Carmen Nobel
  • 23 Aug 2016
  • First Look

August 23, 2016

ventures. We introduce a formal model of voting where agents face costly tacit information to improve their decision quality. Equilibrium outcomes suggest a theoretical tension for group decision-making between the benefits of information... View Details
Keywords: Sean Silverthorne
  • 06 Apr 2010
  • First Look

First Look: April 6

activities increase the monitoring costs and the credit risk faced by banks and, in turn, raise the cost of debt for the borrower. Working Papers A New Model of Integrity: The Missing Factor of Production (PDF file of Keynote and... View Details
Keywords: Martha Lagace
  • 22 Mar 2016
  • First Look

March 22, 2016

forthcoming World Bank Economic Review Productivity Gains from Foreign Direct Investment: Macro and Micro Approaches By: Alfaro, Laura Abstract—This paper discussed the importance of an “integrated approach” to the study of the effects of FDI on host countries.... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2020
  • Blog Post

The Product Design Sprint - 5 Things I Learned in Launch Lab 1

whiteboards and sticky notes, to interview customers, and design prototypes. Utilizing the process that Jake was teaching us, we were able to do all these things in a guided and efficient way that led each of our teams to make a lot of progress in only a week.  My team... View Details
  • 04 Dec 2012
  • First Look

First Look: December 4

the moral compass to describe individuals' inner sense of right and wrong, we offer a framework to help us understand social reasons why our moral compass can come under others' control, leading even good people to cross ethical boundaries. Departing from prior View Details
Keywords: Carmen Nobel
  • 19 Jul 2016
  • First Look

July 19, 2016

subsequent increases in firm value. We show that companies increase performance on immaterial issues because of agency problems, low awareness of the materiality of ESG issues, and attempts to divert attention from poor performance on material issues. Download View Details
Keywords: Sean Silverthorne
  • Web

Entrepreneurial Support - Business & Environment

industry leaders, and a peer group of ventures that are all working on innovative solutions to tackle climate change. Applications due in December. Learn about the range of Climate Circles Teams here.... View Details