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  • All HBS Web  (3,720)
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  • All HBS Web  (3,720)
    • People  (6)
    • News  (865)
    • Research  (2,514)
    • Events  (20)
    • Multimedia  (11)
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  • October 2016
  • Case

Turkasset: Bringing Customer-Centricity to Debt Collection

By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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Campbell, Dennis, and Gamze Yucaoglu. "Turkasset: Bringing Customer-Centricity to Debt Collection." Harvard Business School Case 117-023, October 2016.
  • 17 Jan 2018
  • Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

that CEOs take home versus average employee pay is taking on added importance in 2018, as public companies in the United States are mandated for the first time to disclose pay ratios between the CEO and... View Details
Keywords: by Dina Gerdeman
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

began to move into the position of dominance that it enjoys in the MBA curriculum today. Building on the foundational work of Adolf Berle and Gardiner Means on the separation of ownership and View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 11 Jul 2016
  • HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

time when many bemoan the lack of skilled workers. ASD is an umbrella term for several cognitive impairments, including Asperger syndrome. The United States Centers for Disease Control estimates one in 68... View Details
Keywords: by Roberta Holland; Technology
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

forthcoming American Political Science Review Voter Registration Costs and Disenfranchisement: Experimental Evidence from France By: Braconnier, Céline, Jean-Yves Dormagen, and... View Details
Keywords: Sean Silverthorne
  • 03 Jun 2002
  • Research & Ideas

How to Succeed With Your New Boss

Your new boss will have more impact than anyone else over whether you succeed or fail. Your boss establishes benchmarks for your success, interprets your actions for other key players, and controls resources... View Details
Keywords: by Michael Watkins
  • 29 Oct 2012
  • Research & Ideas

Are You Paying a Tip--or a Bribe?

tipping lead to bribing. Torfason and his colleagues found a link between these two behaviors when they studied cross-national data for 32 countries and controlled for per... View Details
Keywords: by Dina Gerdeman
  • 20 Dec 2011
  • First Look

First Look: December 20

designed as modular systems. Finally, it analyzes in detail the strategy of capturing value by maintaining exclusive control of an essential module in an open system. Download the paper: http://www.hbs.edu/research/pdf/12-040.pdf... View Details
Keywords: Carmen Nobel
  • 26 Jun 2013
  • News

How a Trivial Pursuit Became a Significant Case

resources beyond his current control to pull the project together. He successfully raced to get TV Guide's TV Game distributed to both high-end and discount retailers (priced accordingly) in View Details
Keywords: Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries; Amusement, Gambling, and Recreation Industries
  • 22 Apr 2022
  • Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

reluctance has hit Black Americans particularly hard since they have seen historically higher arrest rates, often fueled by racial discrimination, research shows. But it might be a good time to rethink those hiring practices View Details
Keywords: by Jay Fitzgerald
  • 06 Feb 2019
  • Blog Post

7 Tips for a Successful Technology Venture Immersion

hours—ranging from designing a Bluetooth-enabled remote control for a motor to constructing a wooden beer case. For many of us, those first two days were an opportunity to dust off some old skills we hadn’t put to work since we left our... View Details
  • Web

Curriculum - Business & Environment

Telkes must assess the financial merits of the project, as well as understand the regulatory and technological risks associated with going forward or choosing to delay. Financial Reporting and View Details
  • Web

Business Fundamentals Course - CORe | HBS Online

Demand: Foundations Strategies for Assessing and Increasing Demand Suppliers and Cost Markets Competition and Differentiation Featured Exercises... View Details
  • 27 Jan 2023
  • Op-Ed

Have We Lost Sight of Integrity?

of America did in the sexual abuse scandals that cost them billions in legal settlements. For a business example, look at Boeing and the crashes of two 737 MAX aircraft that killed 346 people—a topic covered... View Details
Keywords: by Bill George
  • 26 Feb 2013
  • First Look

First Look: Feb. 26

Abstract Many scholars and practitioners have recently argued that corporate awards are a "free" way to motivate employees. We use field data from an attendance award program implemented at one of five industrial laundry plants... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2024
  • News

Counter Intelligence

When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just... View Details
Keywords: Amy Crawford
  • 14 Jan 2020
  • Research & Ideas

The Business Case for Becoming a Jack-of-All-Trades

handheld controller. Scientific researchers soon realized the potential for the knowledge embedded in the technology in a whole range of applications, and quickly wrote their own software code to use it. “It took the View Details
Keywords: by Michael Blanding
  • Web

Advisory Board - Entrepreneurship

in the cost management and management control areas. He has published his research on activity-based management, quality, productivity, time-based competition, new product... View Details
  • 12 Jul 2004
  • Research & Ideas

Enron’s Lessons for Managers

widespread and so toxic in Enron." Salter, a specialist in corporate strategy and corporate governance who is also writing a book on Enron, said he is trying to operate as a sort of forensic analyst.... View Details
Keywords: by Martha Lagace
  • Web

Frequently Asked Questions - Crossover Into Business

athlete. How much does it cost to participate in the program? The Crossover Into Business program is currently free for professional athletes – we do not charge any application or program fees. I am a professional athlete. Will Harvard... View Details
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