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Show Results For
- All HBS Web
(3,627)
- People (10)
- News (752)
- Research (2,266)
- Events (23)
- Multimedia (29)
- Faculty Publications (1,286)
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- Research Summary
Overview
By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry
- July 1978
- Teaching Note
Walton Instruments--1970, Teaching Note
By: Robert H. Hayes and Steven C. Wheelwright
- 16 Oct 2006
- Research & Ideas
Report from China: The New Entrepreneurs
regional governments' roles are the most significant in terms of creating the infrastructure to support entrepreneurship—university programs, tax incentives, incubator programs, educational programs, and the like. Q: Your travel group... View Details
Keywords: by Sean Silverthorne
- 09 Feb 2010
- First Look
First Look: Feb. 9
of real-world systems. Download the paper: http://www.hbs.edu/research/pdf/10-059.pdf Quality Provision, Expected Firm Altruism and Brand Extensions Author:Julio J. Rotemberg Abstract This paper studies... View Details
Keywords: Martha Lagace
- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
flavijus For the first time, a link has been drawn between public sentiment about a company’s sustainability practices and how that company is valued in the market. The results are important both for investors searching for under-valued, socially responsible companies,... View Details
Keywords: by Rachel Layne
- 02 Jan 2018
- Op-Ed
'Dear Working Knowledge'--Our Favorite Reader Comments of the Year
did against precious metals? I argue that they do. By and large all cryptocurrencies possess all of our favorite qualities in an electronic currency: speed of transaction, ease of portability (compared to... View Details
Keywords: by Sean Silverthorne
- 19 Oct 2011
- Research & Ideas
Designing Cities for a Sustainable Future
On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
- 28 Apr 2009
- First Look
First Look: April 28, 2009
Chile's largest wine producer faces a price versus value positioning problem. Its highest quality wines are not priced competitively at retail because "Made in Chile" connotes great value and low... View Details
Keywords: Martha Lagace
- 11 May 2020
- Op-Ed
Immigration Policies Threaten American Competitiveness
quality of innovation, and reaching international customers. Our alumni warned us, however, that this important competitive advantage is at risk. A majority believe the current political rhetoric around... View Details
Keywords: by William R. Kerr
- 03 Feb 2003
- Research & Ideas
Web Services
Before this can occur, however, issues such as complexity of installation and management, software quality, and cost must be addressed. Some other unsolved problems, Scott added, are View Details
- 11 Oct 2010
- Research & Ideas
It Pays to Hire Women in Countries That Won’t
regard to recruiting and hiring women: "I believe foreign-owned companies have less gender discrimination and put more focus on people's individual qualities regardless of... View Details
Keywords: by Carmen Nobel
- 02 Jan 2001
- Research & Ideas
Can Japan Compete? [Part One]
general. Much has been written on Japanese management. Japanese companies pioneered lean production, "total quality management," and "just-in-time manufacturing." However, these practices... View Details
Keywords: by Martha Lagace & Hilah Geer
- 12 Nov 2018
- Research & Ideas
'Always On' Isn't Always Best for Team Decision-Making
solutions after every third round. THE GOLDILOCKS POINT Past research led them to expect the group with constant interaction to have the highest average quality in their solutions, but less variety and less... View Details
Keywords: by Roberta Holland
- 27 Sep 2016
- First Look
September 27, 2016
increased resource utilization (i.e., longer average length of stay) for both minor and major teaching hospitals, relative to a control group of non-teaching hospitals. We find limited evidence of negative effects on View Details
Keywords: Sean Silverthorne
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
executives from Fortune 1000 companies. Among employees, 73 percent expressed interest in a defined contribution system, citing advantages such as the ability to choose the best quality plan in which their physician participates View Details
- 15 Feb 2000
- Research & Ideas
The Right Connections
From genome research to e-commerce, new ventures are popping up everywhere, competing for the cash needed to turn them into successful enterprises. But when vying against others in industries where high uncertainty, long development cycles, crowded markets, View Details
Keywords: by Judith A. Ross
- 12 Apr 2016
- First Look
April 12, 2016
views matter. And it can turn departing employees into corporate ambassadors for years to come. Unfortunately, too few leaders pay attention to this tool; their programs fail to either improve retention or produce useful information. The... View Details
Keywords: Sean Silverthorne
- November 2016
- Case
Pete & Gerry's
By: Jose Alvarez and Natalie Kindred
Keywords: ＂Pete ＆ Gerry's; ＂ Eggs; Egg Industry; Avian Flu; Cage Free; Free Range; Agribusiness; Agriculture; Industry Structure; Industry Evolution; Price Volatility; Small Business; Strategy Formulation; Branding; Marketing; Premium Brand; Growth; Consumer; Consumer Behavior; Animal Welfare; Retail; Grocery; Food Labeling; Animal-Based Agribusiness; Advertising Campaigns; Business Model; Change; Change Management; Disruption; Transition; Trends; Volatility; Customer Value and Value Chain; Entrepreneurship; Food; Ethics; Health; Problems and Challenges; Operations; Sales; Risk and Uncertainty; Quality; Public Opinion; Value; Strategy; Agriculture and Agribusiness Industry; Retail Industry; United States
Alvarez, Jose, and Natalie Kindred. "Pete & Gerry's." Harvard Business School Case 517-048, November 2016.
- 28 Feb 2012
- First Look
First Look: Feb. 28
Gretchen M. Spreitzer, 552-565. Oxford University Press, 2011 An abstract is unavailable at this time. Publisher's link: http://www.oup.com/us/catalog/general/subject/Psychology/Health/?view=usa&ci=9780199734610 Working PapersCompetition View Details
Keywords: Sean Silverthorne
- 19 Jun 2007
- First Look
First Look: June 19, 2007
are held longer than want DVDs. Download the paper: http://www.hbs.edu/research/pdf/07-099.pdf Growth and the Quality of Foreign Direct Investment: Is All FDI Equal? Authors:Laura Alfaro View Details
Keywords: Martha Lagace