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Show Results For
- All HBS Web
(4,522)
- People (9)
- News (2,060)
- Research (2,039)
- Events (3)
- Multimedia (2)
- Faculty Publications (1,209)
- 01 Feb 1997
- News
New Releases
themselves. According to Regina Herzlinger, the School's Nancy R. McPherson Professor of Business Administration, those same forces are now at work on the country's largest service industry - health care. In her latest book, Herzlinger... View Details
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
small, incremental steps," said Upton. "The same holds true for information technology." In the wake of the Internet and advances in IT have come a host of service firms, including the three... View Details
Keywords: by Jim Aisner
- September 1974
- Case
Max-Able Medical Clinic (A)
The issue concerns introduction of a new technology in health care delivery. The case requires the student to analyze the process for delivering health care via a new technology, the multiphasic testing facility. Analysis of patient flow, capacity, choice of tests, and... View Details
Keywords: Service Delivery; Technology Adoption; Health Care and Treatment; Service Industry; Service Industry
Abernathy, William. "Max-Able Medical Clinic (A)." Harvard Business School Case 675-040, September 1974.
- June 2000
- Case
Lifeline Systems, Inc. (A)
By: H. Kent Bowen and Marilyn Matis
Lifeline Systems provides emergency response equipment to the elderly who live at home. The company uses local hospitals to market, sell, and install these units in homes, while the hospital monitors and calls for aid to respond to emergency calls from the elderly... View Details
Keywords: Health Care and Treatment; Product Marketing; Sales; Problems and Challenges; Growth and Development Strategy; Managerial Roles; Service Operations; Information Infrastructure; Age; Service Delivery; Restructuring; Crisis Management; Service Industry; Service Industry
Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (A)." Harvard Business School Case 600-099, June 2000.
- April 2023 (Revised September 2023)
- Case
Apple's iPhone Revolution: Pioneering the Circular Economy
By: George Serafeim
When asked to identify an example of a circular economy business model that has generated billions in revenues for a company, ChatGPT, the famous chatbot that in 2022 rocked the world with its ability to perform a variety of tasks, immediately identified and... View Details
Keywords: Iphone; Smartphone; Waste Management; Recycling; Innovation; Product Upgrade; Product Life Cycle; Sustainability; Climate Impact; Digital; Business Model Innovation; Climate Change; Information Technology; Business Model; Information Technology Industry; Information Technology Industry
Serafeim, George. "Apple's iPhone Revolution: Pioneering the Circular Economy." Harvard Business School Case 123-089, April 2023. (Revised September 2023.)
- 01 Jun 1998
- News
Renewing Baker: Tom Michalak, Executive Director of Baker Library
information broadly, I believe we're seeing a marriage of electronic and print media, wherein each medium has a complementary and important role. What are some interesting uses of technology at Baker Library? We are using View Details
- 28 Apr 2014
- News
Why Harvard B-School Needs Another $1 Billion
- 18 Mar 2014
- News
The Oz of Data Opens the Curtain
predict their future purchasing activities in ways never before possible. The information is then sold to corporate marketers. Combining that capability with input from social media, such as a partnership with Facebook that Acxiom... View Details
- 01 Jun 2015
- News
The Military and the MBA: Richard Kondo (MBA 1999)
“My most rewarding mission.” —Blending military leadership and private industry best practices Richard Kondo (MBA 1999) served as a US Navy Submarine Officer in Japan and later pursued a medical device career in marketing and business development. He is now in the... View Details
- 13 Jun 2017
- News
Harvard Aims to Reinvent Business-Engineering Education
- 01 Jun 2005
- News
Read This and Write
Internet development services firm, publishes an annual short-story review, sponsors a short-story competition, and organizes theatrical performances adapted from stories. “Our goal is to create a friendly, nonthreatening forum that will... View Details
- 01 Mar 2023
- News
March 2023 Alumni and Faculty Books
Advantage Books Thomas Modly had an eclectic career in the military, academia, business, and government when he answered the call to service in 2017 and returned to the Navy, where his career began. As Acting Secretary of the Navy, he... View Details
- April 2001
- Teaching Note
Microsoft Carpoint
By: Jeffrey F. Rayport, Steven Silverman and William A. Sahlman
Teaching Note for (9-898-280). For book only - not listed on case. View Details
- 01 Apr 1997
- News
Manager's Notebook
In this new series, the Bulletin will feature occasional reports on faculty research in progress. Who Has Your Number? Customer information is the lifeblood of business. Indeed, a company's success often hinges on how well it understands... View Details
Keywords: Judith Ross
- 01 Jun 2008
- News
Where Are They Now?
Christian University, he was not only TCU’s first African American basketball player but also the first in the entire Southwest Conference. In 1975, about the same time a kid named Bill Gates opened a shoestring operation called Microsoft, Cash was closing in on his... View Details
- 01 Dec 2000
- News
HBS Alumni Association Board of Directors: President's Report
Alumni Board, continuing education is becoming an important part of the menu of services available to HBS graduates. Let me expand on that by telling you about what the Board will be addressing this year. As in past years, the Board will... View Details
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
pays to be nuanced here. A large portion of the challenges facing businesses are industrywide (and worldwide). For instance, hotels have government-imposed limitations on the services they can offer. These restrictions bind equivalently... View Details
Keywords: by Danielle Kost