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Show Results For
- All HBS Web
(11,656)
- People (96)
- News (4,060)
- Research (4,325)
- Events (80)
- Multimedia (226)
- Faculty Publications (2,715)
- 01 Feb 1998
- News
Innovative Course Brings Students and Alumni Together
online dialogues with students via the Internet. Forty-three alumni - all with vivid and fresh insights into their own successes and failures - agreed to participate in the innovative pilot project, which... View Details
Keywords: Meg Gardner; photo by Joshua Lavine
- Web
B2B Sales and Distribution - Course Catalog
a two-page summary of your conversation. The second experiential assignment is an opportunity to experience real sales management issues and conduct a role play in class. Topics for the role play include... View Details
- Web
FAQs - Institute For Strategy And Competitiveness
ability to identify the best people to ask for particular information. The manager should have strong communication and management skills along with strong existing relationships within the organization. Often these relationships are... View Details
- Research Summary
The Role of Financial and Information Intermediaries in the Capital Markets
Hutton's research investigates the role of financial analysts and short sellers in the pricing of equity securities. Recently, Hutton examines (with Patricia Dechow and Richard Sloan) the role of sell-side analysts' earnings forecasts in the pricing of common equity... View Details
- 2007
- Chapter
Your Expertise: Creating and Developing Successful New Legal Practices
By: H. K. Gardner, T. Morris and N. Anand
Gardner, H. K., T. Morris, and N. Anand. "Your Expertise: Creating and Developing Successful New Legal Practices." In Managing the Modern Law Firm, edited by Laura Empson. Oxford University Press, 2007.
- 01 Mar 2019
- News
Tools and Training for a “Wicked Problem”
When Albuquerque Mayor Tim Keller (MBA 2005) outlined his citywide plan to address homelessness in September 2018, his approach included some time-tested best practices from cities with more experience grappling with the issue. Increasing... View Details
Keywords: homelessness
- 25 Feb 2020
- News
Alumni and Faculty Books for March 2020
vision and mission statements should live in practice as well as print, and permeate through every aspect of your organization. You must close the gap between the messages you declare View Details
- April 2018
- Article
Elite Strategies and Incremental Policy Change: The Expansion of Primary Education in India
By: Akshay Mangla
This article analyzes India’s recent enactment of universal primary education. This programmatic policy change is puzzling given the clientelistic features of Indian democracy. Drawing on interviews and official documents, I demonstrate the catalytic role of committed... View Details
Keywords: Education; Policy Change; Policy Elites; Institutions; India; Early Childhood Education; Policy; Education Industry; India
Mangla, Akshay. "Elite Strategies and Incremental Policy Change: The Expansion of Primary Education in India." Governance 31, no. 2 (April 2018): 381–399.
- Article
(When) Are Religious People Nicer? Religious Salience and the 'Sunday Effect' on Pro-social Behavior
By: Deepak Malhotra
Prior research has found mixed evidence for the long-theorized link between religiosity and pro-social behavior. To help overcome this divergence, we hypothesize that pro-social behavior is linked not to religiosity per se, but rather to the salience of religion and... View Details
Keywords: Philanthropy and Charitable Giving; Auctions; Bids and Bidding; Religion; Behavior; Societal Protocols
Malhotra, Deepak. "(When) Are Religious People Nicer? Religious Salience and the 'Sunday Effect' on Pro-social Behavior." Judgment and Decision Making 5, no. 2 (April 2010): 138–143.
- 04 Sep 2019
- News
Alumni and Faculty Books for September 2019
author shares strategies on applying boldness and challenging the status quo to seize opportunities, face struggles that pay off, manage mistakes, and give back to one’s community. Applying personal tales of... View Details
- 14 Apr 2022
- Blog Post
Trust the Process, and Trust Yourself Even More: Interview with Wellness and Empowerment Leader, Dilan Gomih (MBA 2019)
paid off, and when the call came from Equinox, a high-performance fitness company, she was ready with an enthusiastic “Yes!” After a summer full of valuable experiences and... View Details
- 01 Dec 2015
- News
Alumni and Faculty Books for December 2015
thousands of young professionals and hundreds of interviews with the world’s top business and nonprofit leaders (among them Virgin’s Richard Branson, Facebook’s Sheryl Sandberg, Third Point Advisors’ Daniel... View Details
- 01 Dec 2014
- News
Alumni and Faculty Books for December 2014
the herbs, spices, and other seasonings that best enhance their flavor. For God’s Sake: An Adman on the Business of Religion by Ambi Parameswaran (AMP 186, 2014) (Portfolio) Combining his thirty-year View Details
- 24 Jun 2019
- Blog Post
Chloe Ho, MBA 2019: Data-Driven and In Demand
summer 2018. While she appreciated the resources of a large organization like Samsung, Ho wanted to be closer to the action and build her experience in big data and artificial... View Details
Keywords: Technology
- 01 Jun 2016
- News
Alumni and Faculty Books for June 2016
drug trade in North America for a new TV documentary series. Local Color by Gwen Keane (PMD 50) (High Tide Publications) Based on her experiences growing up in a farm community in the 1950s, Keane describes an undeveloped area where... View Details
- 14 Mar 2016
- Working Paper Summaries
The Role of Incentive Salience in Habit Formation
- Research Summary
Overview
Grant uses a combination of laboratory and field experiments to harness consumers' cognitive and affective resources to increase their well-being. Consumers make countless daily decisions in the pursuit of happiness -- whether and how to spend or save their money, what... View Details
- March 2021
- Article
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Management Science 67, no. 3 (March 2021): 1468–1488.
- 22 May 2007
- Working Paper Summaries
The Speed of New Ideas: Trust, Institutions and the Diffusion of New Products
Keywords: by Felix Oberholzer-Gee & Joel Waldfogel
- 29 Mar 2023
- News
Supporting Earthquake Victims in Turkey and Syria
iStock The faculty, students, and staff of Harvard Business School are thinking about the people of Turkey and Syria who were impacted by the recent earthquake. We have all been touched by the loss of life,... View Details