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Show Results For
- All HBS Web
(3,001)
- People (4)
- News (722)
- Research (1,826)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,008)
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- 22 Jul 2002
- Research & Ideas
How Business Strategy Tamed the “Invisible Hand”
applications was provided by interservice competition in the U.S. military after World War II. In this period, American military leaders found themselves debating the arrangements that would best protect legitimate competition between military View Details
Keywords: by Pankaj Ghemawat
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
role (himself MBA '75, PhD '82, he is D'Arbeloff MBA Class of 1955 professor of business administration and cochair of the school's entrepreneurship and service management unit), he pointed out that none of these ideas was a business.... View Details
Keywords: by John S. Rosenberg
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the View Details
Keywords: Sean Silverthorne
- 31 Aug 2010
- First Look
First Look: August 31
interpersonal team diversity. Using detailed project—and individual-level data from an Indian software services firm, we find that the interaction of task change with intrapersonal diversity is related to improved project performance,... View Details
Keywords: Sean Silverthorne
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
research. Their apprenticeship under Curzon was very interesting, not least musically. Curzon insisted on proper English manners, including torturous English tea service and proper "breaking of the scone." What does breaking a... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
of Thoracic Surgery Effective Leadership of Surgical Teams: A Mixed Methods Study of Surgeon Behaviors and Functions By: Stone, J., E. Aveling, M. Frean, M. Shields, C. Wright, F. Gino, T. Sundt, and S.J. Singer Abstract—The importance of effective team leadership for... View Details
Keywords: Sean Silverthorne
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
discussed other key points from the book: Martha Lagace: What do you mean by “possibility government”? Mitchell Weiss: Possibility government is the pursuit of novel programs and services by public officials and their outside private... View Details
Keywords: by Martha Lagace
- 27 Sep 2016
- First Look
September 27, 2016
uncertain, ambiguous, and complex (VUCA), Web 2.5-enabled economy. We show that a trio of forces of digital disruption—specifically the disintermediation of the services of instructors and facilitators, the disaggregation of the... View Details
Keywords: Sean Silverthorne
- 20 Dec 2016
- First Look
December 20, 2016
managers a way to illustrate the cause-effect relationship between company goals and the overall business strategy. Using an internal value chain model, we discuss how the balanced scorecard can support and enable customer management,... View Details
Keywords: Carmen Nobel
- 21 Feb 2017
- First Look
First Look at New Research: February 21
Art Museum By: Lund, Ragnar, and Stephen A. Greyser Abstract—This paper examines cultural sponsorship from a partnership perspective. It studies the collaboration between two international institutions, a bank and a museum, and their value co-creation with View Details
Keywords: Carmen Nobel
- 20 Feb 2007
- First Look
First Look: February 20, 2007
in Executive Education in Business Marketing Author:Das Narayandas Periodical:Journal of Business-to-Business Marketing 14, no. 1 (2007) Abstract Business marketers in the 21st century are grappling with the harsh, tough demands of a consolidated View Details
Keywords: Martha Lagace
- 19 Mar 2006
- Research & Ideas
Do I Dare Say Something?
fairly radical change in this company, where technical excellence was seen as the primary basis for promotion. Although senior management did not act on this suggestion, which would have been, admittedly, very difficult in their... View Details
Keywords: by Sarah Jane Gilbert
- 14 Feb 2017
- First Look
First Look at New Research: February 14
growing rapidly in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52240 forthcoming Management Science Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R.... View Details
Keywords: Sean Silverthorne
- 11 Dec 2018
- First Look
New Research and Ideas, December 11, 2018
launch a new blockchain currency to facilitate financial services for unbanked and underbanked customers in emerging markets via their smartphone. Santos had to decide whether to go forward with the new plan... View Details
Keywords: Dina Gerdeman
- 05 Apr 2016
- First Look
April 5, 2016
without owning a car, via car-sharing services like Zipcar or new ride-sharing services. Uber, a five-year-old startup, enabled users to order private rides via a smartphone app. In mid-2015, the company had achieved pre-IPO market... View Details
Keywords: Sean Silverthlorne
- 01 Nov 2012
- Research & Ideas
Book Excerpt: Judgment Calls
starting a computer dating service (almost before there were computers), selling and installing waterbeds, launching discotheques in drive-in movies, trying to invent a new kind of lasagna pan, producing a just-miss Hollywood movie, or... View Details
- 08 Feb 2011
- First Look
First Look: Feb. 8
customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)—play an important role in the economy. Organizational learning studies in these settings have largely... View Details
Keywords: Sean Silverthorne
- 12 Sep 2005
- Research & Ideas
The Broadband Explosion: Thinking About a Truly Interactive World
co-chaired the conference and co-edited the book, with the idea of capturing as much as possible of the excellent thinking that came out during this event. By "broadband explosion" we mean the coming together of real-time... View Details
- 16 Jul 2013
- First Look
First Look: July 16
resource-management issues, the author argues, water, electricity, and transit deserve the greatest focus. Every other service a competitive city provides-functional housing, schools, hospitals, stores, police and fire departments,... View Details
Keywords: Anna Secino
- 05 Jan 2010
- First Look
First Look: January 5
409-021 Padraic Kelly became Managing Director (MD) of the engineering services firm Buro Happold in 1996. One of his first initiatives was "Aim for Growth," which was intended to help the firm grow beyond its current size where... View Details
Keywords: Martha Lagace