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- All HBS Web
(2,448)
- People (3)
- News (418)
- Research (1,697)
- Events (11)
- Multimedia (6)
- Faculty Publications (677)
- 01 Dec 1997
- News
Short Takes
Firms and Flexibility As job security and long-term relationships between corporations and their white-collar workers become relics of the past, what will link these two parties in the future? According to HBS assistant professor Jeffrey L. Bradach, a new model View Details
Keywords: Judith Ross
- 01 Jun 2012
- News
Think Locally, Act Globally
integration.” Within two years of buying out Zain, operating in Africa as Airtel, Bharti has added more than 14 million new mobile customers (for a current total exceeding 50 million), while investing approximately US$1 billion in network... View Details
- 10 Jan 2017
- News
Street Smarts
“Today, the car is a mobile computing platform,” says Mistele. “We pull information from various sensors in real time and create services around it.” For example, INRIX uses machine learning to provide customized daily routing advice... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
Founder’s Mentality: How to Overcome the Predictable Crises of Growth by James Allen (MBA 1989) and Chris Zook (Harvard Business Review Press) Based on their decade-long study of companies in more than 40 countries, the authors... View Details
- Web
Staff Directory | Baker Library
Collections & Archives Emilie Codega Manager, Customer Engagement Curriculum & Learning Services Debra Cuoco Paper Conservator for Special Collections Special Collections & Archives Debra is a paper conservator responsible for the... View Details
- 01 Dec 2022
- News
Flying High
environmentally friendly new airplanes. The airline’s focus on short-haul regional flights with a light payload makes it an ideal candidate, she explains. But just as important is building the company’s reputation. “We’ll be in a place where we’ll have a loyal View Details
Keywords: April White; aviation; airlines; entrepreneurship; leadership; innovation; Air Transportation; Transportation
- 25 Aug 2022
- News
Vision: To Go-Go
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming... View Details
- 23 Apr 2019
- Blog Post
HBS Shares Their Favorite Books for HR Leaders
Business Frances Frei and Anne Morriss believe that customer service is a secret weapon for achieving strategic advantage in the service based economy. To take it a step further, a high level of View Details
Keywords: All Industries
- 01 Apr 1998
- News
Plunging Into the Net
school topic," says Rayport, who has witnessed a phenomenal increase in interest in the Internet and in Internet-based commerce. Today, every major business school is in hot pursuit of research and analysis of what's going on in the... View Details
- 28 Jan 2015
- Research & Ideas
Ground Game, Air Wars, and Other Marketing Lessons From Presidential Elections
October working paper The Air War versus The Ground Game: An Analysis of Multi-Channel Marketing in US Presidential Elections, was cowritten with HBS doctoral student Lingling Zhang. Chung and Zhang pored over 18,650 observations on... View Details
Keywords: by Dina Gerdeman
- 02 Mar 2015
- Research & Ideas
Retail Reaches a Tipping Point—Which Stores Will Survive?
but you really need to reimagine what the right customer experience is and what the right cost base is to make this capital efficient for shareholders. Best Buy is a good example. Best Buy has taken most of... View Details
- 20 Apr 2010
- First Look
First Look: April 20
examination of the business history of commodity chains: it is a first step in this direction through an analysis of the relationship between two nodes of the rubber chain. Download the paper: http://www.hbs.edu/research/pdf/10-089.pdf... View Details
Keywords: Martha Lagace
- 20 Nov 2007
- First Look
First Look: November 20, 2007
to as "user-centered design." Yet, analysis of design-intensive manufacturers such as Alessi, Artemide and other leading Italian firms, show that their innovation process hardly starts from a close observation of user needs and... View Details
Keywords: Martha Lagace
- 01 Sep 2011
- News
Charged Up
each faces a distinct set of business and strategy challenges. In the case “A123 Systems,” HBS professor Richard Vietor presents the issues confronting a manufacturer of the complex, evolving technology of lithium-ion batteries. Based in... View Details
- 10 Apr 2006
- Research & Ideas
Lessons from the Browser Wars
market. Q: In your paper, you explain that your analysis of the "classical concern" in the diffusion of new technologies is based on technological progress versus economic resources. Can you... View Details
- Student-Profile
Ta-Wei "David" Huang
in a particular setting. Historically, Firms provide personalized information by considering preferences elicited by the historical customer data. However, given the nature of food consumption, customers... View Details
- 21 Mar 2011
- Research & Ideas
Are We Thinking Too Little, or Too Much?
map out 'if you want to do this, then you should do this and not that,' making lists of the pros and cons and making a decision based on which list is longer, and so on." However, there has been little research that considers the... View Details
Keywords: by Carmen Nobel
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
same way. Historically in the internet era, the notion for startups has been to build a large customer base and monetize it through advertising. But it's hard to name more than two companies that have done... View Details
- 30 Nov 2018
- What Do You Think?
What’s the Best Administrative Approach to Climate Change?
Summing Up: Should a 'Montreal Protocol' for Administering Global Warming Be Pursued? Climate change and how to manage it is a daunting subject. Nevertheless, several readers of this month’s column were willing to venture a model or two for administering a system... View Details
- 04 Jul 2016
- Research & Ideas
Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment
Professor of Business Administration at HBS. “The fact that they keep doing it that way means that there’s not a theory of the organization. Nobody can say, ‘In this situation, based on theory, this is the way we should reorganize.’ So... View Details
Keywords: by Carmen Nobel