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  • 14 Jun 2016
  • First Look

June 14, 2016

evidence. NPEs on average behave as "patent trolls." Indeed, NPEs hold and frequently litigate patents that are likely to be at least partially invalidated; moreover, NPEs target cash irrespective... View Details
Keywords: Sean Silverthorne
  • Web

Self-Catering | About

Self-Catering Self-supplied food and non-alcoholic beverages is referred to as "self-catering" and is permitted only in classrooms, dorm lounges and office areas (for faculty/staff). All alcoholic beverages on campus must be provided and... View Details
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

Charles C.Y., and Jesse M. Fried Abstract—It’s no secret that the American economy is suffering from the twin ills of slow growth and rising income inequality. Many lay the blame at the doors of America’s largest public corporations. The charge? These firms prefer to... View Details
Keywords: Sean Silverthorne
  • Web

Residents & Fellows Course - Institute For Strategy And Competitiveness

and the institute have developed a two and one half day seminar focused on frameworks, application tools, and case studies highlighting real-life examples of organizations moving toward value-based care... View Details
  • 14 Dec 2010
  • Op-Ed

Tax US Companies to Spur Spending

Recent tax deal-making has relied on conventional instruments of fiscal stimulus. Yet, we live in unconventional times, and more novel approaches suited to the peculiarities of our current economy are required. In particular, the... View Details
Keywords: by Mihir A. Desai

    John C. Emery, Jr.

    Emery continued the rapid expansion of his father’s business – creating a $1 billion plus business. Between 1968 and 1980, Emery ranked as one of the leading financial performers in the United States. Under his leadership, Emery dominated... View Details
    Keywords: Transportation
    • 24 Apr 2012
    • First Look

    First Look: April 24

    Watson Publication:In Effective Auditing for Corporates: Key Developments in Practice and Procedures, edited by Joe Oringel, 161-178. London: Bloomsbury Information Ltd., 2012 Abstract In the wake of the recent financial crisis, increasing the effectiveness of auditing... View Details
    Keywords: Carmen Nobel

      James E. Casey

      Starting with two bicycles and $100 in capital in 1907, Casey went on to build one of the most respected and recognized companies of the 20th century – United Parcel Service. UPS’s trademark brown View Details
      Keywords: Transportation
      • July – August 2011
      • Article

      Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

      By: I. M. Nembhard and A. L. Tucker
      Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
      Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
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      • March 2018 (Revised June 2018)
      • Case

      City Year at 30: Toward Long-Term Impact

      By: Rosabeth Moss Kanter and James Weber
      In 2018, City Year was a 30-year-old nonprofit that recruited and organized teams of young-adult “volunteers” (corps teams) to provide a year of citizen service. It had 3,100 corps members serving in 327 schools located in 28 U.S. cities. In its early decades, City... View Details
      Keywords: Education; Service Operations; Nonprofit Organizations; Growth and Development Strategy; Performance Efficiency; Resource Allocation; Change Management; Social Entrepreneurship; Middle School Education; Secondary Education; Philanthropy and Charitable Giving; Human Capital; Growth Management; Service Delivery; Organizational Design; Social Enterprise; Poverty; United States
      Related
      • 28 Apr 2016
      • News

      New Venture Competition Winners Announced

      Video Embed At the 2016 New Venture Competition finale 12 teams competed from 3 tracks for more $225,000 in cash prizes. The opening video portrays inspiring companies founded by HBS graduates and students to show that View Details
      • Article

      Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006

      By: Leonard A. Schlesinger, Fred Sanfilippo, Neeli Bendapudi and Anthony Rucci

      Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges.

      In September 2000, the positions of Ohio State University (OSU) senior vice... View Details

      Keywords: Employee Relationship Management; Customer Value and Value Chain; Organizational Structure; Performance Improvement; Customer Satisfaction; Organizational Change and Adaptation; Leading Change; Service Delivery; Satisfaction; Health Care and Treatment; Health Industry; Ohio
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      • Web

      Live Online Classrooms | Information Technology

      can benefit from, and fully contribute to, case discussions from anywhere in the world. With state-of-the-art production studios located on campus in Cumnock Hall, HBS Live Online Classrooms are a community-wide resource available to... View Details
      • 05 Mar 2014
      • What Do You Think?

      When Will the Next Dot.com Bubble Burst?

      the Internet and promised one-hour delivery of a wide range of products, including an entire evening's complement of food and videos, with no delivery fee and at a price roughly equal to what View Details
      Keywords: by James Heskett; Publishing; Retail
      • 27 Apr 2017
      • News

      Going with the Flow

      “Where’s your cash register? I don’t hear the cash register ringing.” Cynthia Fisher (MBA 1990) still recalls the first words her father, a small-town accountant, uttered when he visited ViaCord’s startup... View Details
      • 07 Aug 2012
      • First Look

      First Look: August 7

      defined as the extent to which an actor's network contacts are connected to one another, affects the initiation and adoption of change in organizations. Using longitudinal survey data supplemented with eight in-depth case studies, we... View Details
      Keywords: Sean Silverthorne
      • Web

      Session Types | Information Technology

      Cumnock Hall on the Harvard Business School campus, HBS Live Online Classrooms bring cutting-edge program design and delivery together to create a truly immersive online experience. The Classrooms are also... View Details
      • 12 Jun 2012
      • First Look

      First Look: June 12

      shared value: focus on relationships, not on transactions, by using pricing to communicate that you value customers as people; set prices proactively to discourage detrimental behavior and to encourage... View Details
      Keywords: Sean Silverthorne
      • 01 Sep 2014
      • News

      Research Brief: A $1.6 Trillion Rainy-Day Fund?

      No wonder the economy is slow to recover. At the end of 2013, industrial firms listed on the US stock markets held an astounding $1.6 trillion in cash reserves—that’s 12 percent more than a year earlier. And... View Details
      Keywords: Francis Storrs
      • 21 Aug 2018
      • First Look

      New Research and Ideas, August 21, 2018

      has no discernible impact for a 5-star restaurant (on a 1 to 5 star scale). Looking at data from delivery orders, we find that lower-rated restaurants also increase prices in response to minimum-wage increases. Overall, our analysis also... View Details
      Keywords: Dina Gerdeman