Books - Publications - Faculty & Research

2008
Book

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details

Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation

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12 Apr 2010
Research & Ideas

One Report: Better Strategy through Integrated Reporting

applicable to every listed company in the world: "The market capitalisation of any company listed on the [Johannesburg Stock Exchange] equals its economic value and not its book value. The financial report of a company, as seen in its... View Details

Keywords: by Martha Lagace

30 May 2017
First Look

First Look at New Research and Ideas, May 30

2017 Advances in Strategic Management Geography, Location, and Strategy By: Alcácer, Juan, Bruce Kogut, Catherine Thomas, and Bernard Yin Yeung, eds. Abstract—Changes in both technology and global political economy have vastly accelerated the pace of globalization in... View Details

Keywords: Sean Silverthorne

Research Summary

The Game Has Changed

By: Max H. Bazerman

Many prior books on negotiation, including books co-authored by Max Bazerman, have addressed how to create and claim value in negotiation. These ideas have proliferated in business schools, where negotiation is often the most popular course. Class participants... View Details

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

States as one of the 15 “safe countries” whose citizens may enter freely. Meanwhile, many leaders are reporting that their teams—or they themselves—have crashed into a wall of demotivation and despair. The Stockdale Paradox, made famous in Jim Collins’s bestselling... View Details

Keywords: by Boris Groysberg and Robin Abrahams

07 Feb 2022
News

JURIST Books: Dr Jeremy Friedman on "Ripe for Revolution: Building Socialism in the Third World"

16 Apr 2021
News

Tsedal Neeley on Remote Work Revolution: Succeeding from Anywhere

27 Aug 2018
News

How Best Buy, The New York Times, And John Deere Have Become Digital Leaders

04 Feb 2015
Working Paper Summaries

Markets with Price Coherence

Keywords: by Benjamin Edelman & Julian Wright

01 Jan 2007
News

James A. Hamilton Award, American College of Healthcare Executives

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Accounting & Management - Faculty & Research

Book Seven Strategy Questions: A Simple Approach for Better Execution By: Robert L. Simons More Harvard Business Publishing Seminars & Conferences There are no upcoming events. More Seminars & Conferences Faculty Positions Harvard... View Details

09 Sep 2014
First Look

First Look: September 9

the late twentieth century come to believe that more credit would make even poor families better off? This book traces the historical emergence of modern consumer lending in America and France. If Americans were profligate in their... View Details

Keywords: Sean Silverthorne

05 Jul 2023
What Do You Think?

How Are Middle Managers Falling Down Most Often on Employee Inclusion?

(iStockphoto/AzmanL) Search “inclusion” on Amazon and the majority of book entries that come up are for children. Is that an indicator of the current state of management art on the subject? Fortunately, there is a growing body of research... View Details

Keywords: by James Heskett

2013
Book

What You're Really Meant To Do: A Road Map for Reaching Your Unique Potential

By: Robert Steven Kaplan

How do you create your own definition of success—and reach your unique potential? Building a fulfilling life and career can be a daunting challenge. It takes courage and hard work. Too often, we charge down a path leading to "success" as defined by those around us—and... View Details

Keywords: Career Planning; Vocational Guidance; Job Satisfaction; Satisfaction; Personal Development and Career; Customization and Personalization

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19 Dec 2023
Research & Ideas

The 10 Most Popular Articles of 2023

reshape how work gets done. The Harvard Business School Faculty Summer Reader 2023Need a book recommendation for your summer vacation? HBS faculty members share their reading lists, which include titles that explore spirituality, design,... View Details

Keywords: by Danielle Kost

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Technology & Operations Management - Faculty & Research

Michaela J. Kerrissey June 2025 Case FinSec Bank: Charting an AI Course—Build or Buy? By: Michael Parzen 2025 Book The World Is Your Office: How Work from Anywhere Boosts Talent, Productivity, and Innovation By: Prithwiraj Choudhury More... View Details

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FAQs - Alumni

that finalized menus may be impacted by supply chain disruptions and product availability. Water stations in high traffic break areas on the Schwartz Common will replace bottled water. Eliminate check-in packets by providing on demand check-in and use app in lieu of... View Details

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

10 weeks won’t make up for any ground that gets lost. When Michael Watkins published his best-selling book The First 90 Days 20 years ago, the world was a kinder, gentler, and slower place. Today, given the speed that information travels,... View Details

Keywords: by John Quelch

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Finding Job Opportunities - Alumni

being contacted by recruiters, take a few minutes to learn why uploading your resume to the Alumni Resume Book a great way to connect with organizations. ExecThread ExecThread is the largest aggregator of unpublished senior-level job... View Details

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Marketing - Faculty & Research

Digital Safety and Innovation By: Tomomichi Amano and Tomomi Tanaka 2024 Case EPCorp: Convincing the C-Suite By: Jacob M. Cook 2018 Book Driving Digital Strategy: A Guide to Reimagining Your Business By: Sunil Gupta More Harvard Business... View Details

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