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Publications

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  • All HBS Web  (2,547)
    • News  (510)
    • Research  (1,743)
    • Events  (11)
    • Multimedia  (2)
  • Faculty Publications  (804)

Show Results For

  • All HBS Web  (2,547)
    • News  (510)
    • Research  (1,743)
    • Events  (11)
    • Multimedia  (2)
  • Faculty Publications  (804)
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  • Web

Rock 100: The Summit - Entrepreneurship

recommended reading lists Hand-picked resources for the questions and concerns raised by the Rock 100 founders at the Summit can be found at the links below: B2B Marketing Aligning Strategy and Sales: The Choices, Systems, and Behaviors... View Details
  • 01 Mar 2019
  • News

3-Minute Briefing: Richard Edelman (MBA 1978)

reskilling blue-collar workers—which is perfect in a time of automation. It’s genuine, because it fits with who their customer is, and it means something. Companies need to stay in their own swim lane. I still love doing crisis work,... View Details
Keywords: Julia Hanna; Advertising, Public Relations, and Related Services; Professional Services
  • 01 Sep 2012
  • News

Hierarchy's Last Stand

meeting with critics. One CEO of the new, humbler variety published a dialogue with a customer who questioned high prices in the company newsletter, replete with pointed attacks, some of which he admitted he couldn’t answer well. Status... View Details
Keywords: Rosabeth Moss Kanter; Corporate Services
  • 01 Mar 2007
  • News

The Joy of Work

focused, where people feel they are on a mission, actually inspires creativity. An example might be an impending project launch or a customer with a critical need. In these instances, the creative team is concentrating on a problem where... View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Management of Companies and Enterprises; Management
  • 01 Dec 2019
  • News

Alumni and Faculty Books for December 2019

experience at Harvard, to address a variety of child-rearing challenges. Instead of control and discipline, this approach aims to help children to think for themselves, own their behavior and choices, and develop confidence from a young... View Details
  • 16 Apr 2007
  • Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

Tail, and discusses the strategic implications for online retailers. Together with Barry Nalebuff (Yale School of Management) and David Yoffie (HBS), Ramon is working on a model of competitive interaction between Microsoft, Intel, and... View Details
Keywords: by Sean Silverthorne; Music
  • 01 Mar 2012
  • News

She’s Got Your Back

Hicks Photo courtesy Angie's List What Angie's List Knows About Customer Reviews Main article: Where Innovation Rules Talk about a pain point. Shoddy roofing leads to leaking, causing your ceiling to fall in and damage the kitchen. Now... View Details
Keywords: Julia Hanna; online reviews; News, Library, Internet, and Other Services; Information; Real Estate
  • 29 Jul 2002
  • Research & Ideas

Get Off the Dime!

urgency—with on-your-toes behavior that looks for opportunities and problems, that energizes colleagues, that beams a sense of "let's go." Without enough urgency, large-scale change can become an exercise in pushing a gigantic... View Details
Keywords: by John P. Kotter & Dan S. Cohen
  • 21 Jan 2020
  • Research & Ideas

Lessons for Retailers from the Rebirth of Indie Bookstores

As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com launched in 1995, offering... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 01 Mar 2008
  • News

Faculty Books

democracy would fail and with them, society. Managing Network Resources: Alliances, Affiliations, and Other Relational Assets by Ranjay Gulati (Oxford University Press) These days firms are increasingly em-bedded in networks of alliances and other ties that influence... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

countries generally lack a solid technology base of trained scientists and world-class research universities. 2. Companies in developing countries must manage to eke out a profit while serving customers with low disposable income; per... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • 20 Nov 2000
  • Research & Ideas

Moving from Supply Chains to Supply Networks

business history. They have the information at their fingertips, they know exactly what they want, and they know when and how they want it. Competition. The behavior of customers has changed the way we view... View Details
Keywords: by Staff
  • 01 Sep 2006
  • News

Faculty Books

developing organizational capabilities and managerial competencies to implement a clearly defined strategic intent. This case-based book discusses the marketing challenges faced by global U.S. companies (Bausch & Lomb, Reebok, and... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 18 Oct 2018
  • Research & Ideas

How to Use Free Shipping as a Competitive Weapon

retailer profitability, and the impact of each policy on customer decisions about the size of their shopping carts and whether to purchase from particular product categories. It was written by Ngwe and Chaoqun Chen, assistant professor at... View Details
Keywords: by Kristen Senz; Retail
  • 28 Feb 2025
  • News

Alumni Startup Enters the Shark Tank

story, demonstrate how our technology works, and most importantly, highlight why preserving family stories and voices are so crucial. We also saw tremendous value in the prospect of partnering with a Shark who could complement our existing investors and advisors,... View Details
  • 17 Jan 2012
  • First Look

First Look: January 17

  PublicationsUncommon Service: How to Win by Putting Customers at the Core of Your Business Authors:Frances Frei and Anne Morriss Publication:Harvard Business Review Press, forthcoming An abstract is not available at this time.... View Details
Keywords: Sean Silverthorne
  • Fast Answer

Music & Activism: Market Research Resources

education. Our subscription also allows access to Experian Simmons Local for market research data. PolicyMap captures data through custom demographic maps, tables, reports and Analytics. Available data includes demographics, home... View Details
  • 01 Dec 2017
  • News

2017 in Media: Courting the Cord-Cutters

bundle” and over-the-top (OTT) services. The skinny bundle is a response to customer concerns that cable packages are too expensive. The bundle had simply gotten too big; there were 250 channels, and the View Details
Keywords: Laura Martin (MBA 1983) , entertainment and internet analyst, Needham & Company
  • 02 Apr 2024
  • Blog Post

IFC India: A Circular Journey Through JSW Cement - From Steel Slag to Stronger Shores

door. Its location, strategically chosen, allows it to directly harness the waste products of steel production. Blast furnace slag becomes a substitute for clinker, the traditional backbone of cement. By incorporating this slag, JSW... View Details
  • 01 Sep 2009
  • News

E Ink’s Wild Ride

fundamental behavior — how they read. Eager to earn its first revenues, E Ink searched to find a customer that could use an early form of the technology. In 1999, JCPenney placed an order for four displays... View Details
Keywords: Julia Hanna; e-books; e-reading; News, Library, Internet, and Other Services; Information; Computer and Electronic Product Manufacturing; Manufacturing
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