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Show Results For
- All HBS Web
(2,271)
- News (181)
- Research (1,857)
- Events (17)
- Multimedia (2)
- Faculty Publications (1,003)
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- 25 Feb 2014
- First Look
First Look: February 25
not get along). Study 4 investigates a moderator of the rewarding nature of matchmaking: the type of connection. We show that bridging ties are relatively more attractive than bonding ties: the more unlikely the match, the more rewarding... View Details
Keywords: Sean Silverthorne
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
- 08 Sep 2015
- First Look
September 8, 2015
complaint data for insurance agents, we find that agents working exclusively for large branded firms are more likely to be the subject of justified sales complaints, relative to smaller independent experts, despite doing substantially... View Details
Keywords: Carmen Nobel
- 19 May 2009
- First Look
First Look: May 19, 2009
data so that they can evaluate both causes of and responses to the crisis. Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709036 The First Global Financial Crisis of the 21st Century Harvard Business School... View Details
Keywords: Martha Lagace
- 17 Jul 2012
- First Look
First Look: July 17
reallocation constitute an important source of productivity gains while its relative importance varies across nations. Ignoring the role of this source can lead to significant bias in understanding the nature of gains. We also View Details
Keywords: Sean Silverthorne
- 21 Oct 2008
- First Look
First Look: October 21, 2008
diversification into the technology intensive TFT-LCD flat panel display industry. Because the diversification is far away from its core competence in petrochemicals, it is an opportunity to examine how the firm was able to become a global leader in the View Details
Keywords: Martha Lagace
- 20 Mar 2013
- Research & Ideas
How CEOs Sustain Higher-Ambition Goals
leadership roles. The top executives agreed that it was important to put the right people in leadership positions, particularly those who support the mission and spread the word. Performance evaluations can... View Details
Keywords: by Dina Gerdeman
- 26 Nov 2007
- Research & Ideas
Best Practices of Global Innovators
performance dimensions, including both lower cost and increased differentiation. Successful organizations achieve the latter in 2 ways; first, by leveraging a partner's superior capabilities and skills, and second, by accessing a... View Details
Keywords: by Sean Silverthorne
- 01 Apr 2014
- First Look
First Look: April 1
benefiting their performance irrespective of whether these decisions negatively affect other profit centers. However, the firm implemented a third system that would potentially lead managers to benefit other profit centers. The firm... View Details
Keywords: Sean Silverthorne
- 04 Sep 2012
- Research & Ideas
Why Most Leaders (Even Thomas Jefferson) Are Replaceable
Electric. What if GE's board had picked someone other than Jack Welch as CEO? Would the company have performed the same? Most likely, GE would have chosen someone quite similar to Welch had he not accepted the job, Mukunda says. Because... View Details
Keywords: by Kim Girard
- 19 Jul 2011
- First Look
First Look: July 19
claims about the benefits of broader operational scope. The performance benefits of focus are typically attributed to reduced complexity, lower uncertainty, and the development of specialized expertise, while the benefits of greater... View Details
Keywords: Sean Silverthorne
- 17 Mar 2009
- First Look
First Look: March 17, 2009
funds-of-funds do not add value compared to hedge funds. However, funds-of-funds should not be evaluated relative to hedge fund returns in publicly reported databases. Instead, the correct funds-of-funds... View Details
Keywords: Martha Lagace
- 08 Oct 2013
- First Look
First Look: October 8
opacity and agility. Clients find it very difficult to judge a firm's performance in advance, because they are usually hiring it for specialized knowledge and capability that they themselves lack. Price becomes a proxy for quality. And... View Details
Keywords: Sean Silverthorne
- 11 Apr 2017
- First Look
First Look at New Research, April 11
banking analysts issue early in the year relatively more optimistic and later in the year more pessimistic forecasts for banks that could be their future employers. This pattern is not observed when the same analysts forecast earnings of... View Details
- 18 Apr 2019
- Research & Ideas
Open Innovation Contestants Build AI-Based Cancer Tool
oncology expert in the Brigham and Women’s Hospital/ Dana-Farber Cancer Institute radiation oncology program, was a motivated and creative collaborator in exploring and then implementing and evaluating this initiative. While there are... View Details
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
What do you think? Original column Evaluating the decisions of CEOs and their boards used to be straightforward, or so it seemed. During my years of service on corporate boards, if I heard the comment, “we’re here to maximize shareholder... View Details
- 12 Apr 2004
- Research & Ideas
What Great American Leaders Teach Us
complete financial information across the twentieth century (especially pre-1925), a multi-tiered financial analysis approach was utilized: (1) Tobin's Q Performance (market to book value); (2) Return on Assets Ratios; and (3) Market... View Details
Keywords: by Sean Silverthorne
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
Management Journal Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions By: Ramarajan, Lakshmi, Nancy Rothbard, and Steffanie Wilk Abstract—Across... View Details
Keywords: Sean Silverthorne
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
unite partners' objectives for creating a flexible supply chain; benchmark performance against other retailers; and evaluate and manage new technologies. Raman and Fisher provide specific, detailed metrics... View Details
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
December 13, 2017 Harvard Business Review What It Takes to Become a Great Product Manager By: Austin, Julia Abstract—As an aspiring product manager (PM), there are three primary considerations when evaluating the role: Core Competencies,... View Details
Keywords: Sean Silverthorne