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  • Web

Video Clips - Creating Emerging Markets

founder of Sefam, the first high-quality fabric manufacturer in Pakistan, describes the way her employees have been taught to monitor quality and educate customers. Duration: 00:58 Gabriela Cabrera Gabriela... View Details

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

      How Much Is a Win Worth? An Application to Intercollegiate Athletics

      Intercollegiate athletics in the United States have become a multibillion-dollar industry over the past several decades. In this study, we investigate the short- and long-term direct monetary effects of operating a winning athletics program for an academic institution... View Details
      • Forthcoming
      • Article

      Improving Customer Compatibility with Tradeoff Transparency

      By: Ryan W. Buell and MoonSoo Choi
      Through a large-scale field experiment with 393,036 customers considering opening a credit card account with a nationwide retail bank, we investigate how providing transparency into an offering’s tradeoffs affects subsequent rates of customer acquisition and long-run... View Details
      Keywords: Transparency; Customer Selection; Customer Compatibility; Retention; Service Operations; Service Delivery; Marketing Strategy; Marketing Communications; Customer Focus and Relationships; Customer Satisfaction; Banking Industry; Australia
      Related
      • August 2016
      • Article

      Value-Based Breast Cancer Care: A Multidisciplinary Approach for Defining Patient-Centered Outcomes

      By: Fayanju M. Oluwadamilola, Tinisha L. Mayo, Tracy E. Spinks, Seohyun Lee, Carlos H. Barcenas, Benjamin D. Smith, Sharon H. Giordano, Rosa F. Hwang, Richard A. Ehlers, Jesse C. Selber, Ronald Walters, Debu Tripathy, Kelly K. Hunt, Thomas A. Buchholz, Thomas W. Feeley and Henry M. Kuerer
      Purpose. Value in healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire cycle of care. We describe the process... View Details
      Keywords: Health Disorders; Value; Health Care and Treatment; Performance Improvement; Health Industry
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      • 07 May 2013
      • First Look

      First Look: May 7

      Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, View Details
      Keywords: Carmen Nobel
      • 2015
      • Book

      MOVE: Putting America's Infrastructure Back in the Lead

      By: Rosabeth M. Kanter
      Americans are stuck. We live with travel delays on congested roads; shipping delays on clogged railways; and delays on repairs, project approvals, and funding due to gridlocked leadership. These delays affect us all, whether you are a daily commuter, a frequent flyer,... View Details
      Keywords: United States; Railroad History; Airlines; Airline Industry; Air Transportation; Passenger Transportation; Cities; Urban Planning; Freighting; Change; Leadership; Public Policy; Change Leadership; Public Finance; Infrastructure; Policy; Technological Innovation; Change Management; Leading Change; Urban Development; Project Finance; Entrepreneurship; City; Transportation; Transportation Industry; Shipping Industry; Rail Industry; Air Transportation Industry; United States
      Related
      • January 2025
      • Case

      Redwood & Strong: The Value of a Consulting Engagement

      By: David G. Fubini and Patrick Sanguineti
      The board of Redwood & Strong LLP (R&S), the American branch of a large global law firm, is meeting to review the findings of a recent strategic initiative designed to identify potential merger candidates. The request for the engagement originated from Daniel Crawford,... View Details
      Keywords: Client Service; Professional Service Firm; Professional Services; Consulting
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      • 04 Aug 2023
      • Blog Post

      Aaron Sabin (MS/MBA 2023): Engineering a Climate Change Solution by Cutting the Cost of Carbon Capture

      pull carbon dioxide from the atmosphere. (Harvard GSAS) So, what’s the catch? “The solution right now is sensitive to oxygen and water, which are present in the atmosphere in much greater quantities than... View Details
      • 05 May 2022
      • Research & Ideas

      Why Companies Raise Their Prices: Because They Can

      Grocery bills may be ridiculously high these days, but supply chain problems, energy costs, and inflation aren’t the only factors to blame. New research suggests that companies are raising prices simply because they can. In 2021, US... View Details
      Keywords: by Rachel Layne
      • 14 Sep 2021
      • Blog Post

      Top 5 Myths About HBS

      myself an introvert naturally. I think a lot of what helps is what we’ve discussed around the section experience, and the support that you get from the broader community. You really learn it's less about just speaking for the sake of... View Details
      • 2014
      • Working Paper

      The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

      By: Hummy Song, Anita L. Tucker and Karen L. Murrell
      We conduct an empirical investigation of the impact of queue management on patients' average wait time and length of stay (LOS). Using an Emergency Department's (ED) patient-level data from 2007 to 2010, we find that patients' average wait time and LOS are longer when... View Details
      Keywords: Pooling; Queue Management; Strategic Servers; Social Loafing; Empirical Operations; Health Care; Fairness; Management Practices and Processes; Service Delivery; Health Care and Treatment; Health Industry
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      • 04 Apr 2023
      • Book

      Two Centuries of Business Leaders Who Took a Stand on Social Issues

      While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
      Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology
      • March 5, 2022
      • Article

      Hospital Capacity Shortages: An SEC-Backed Transparency “PULL” Will Open Beds Faster Than a “PUSH” by HHS

      By: Regina E. Herzlinger
      In the new normal of ongoing pandemics, hospital bed shortages will continue. Healthcare innovation expert and author of the upcoming book Innovating in Healthcare: Creating Breakthrough Services, Products, and Business Models (Wiley, 2023, 978-1119543008), HBS... View Details
      Keywords: Hospital Capacity; Access To Care; Health Pandemics; Health Care and Treatment; Performance Capacity; Planning
      Related
      • 23 Nov 2015
      • HBS Seminar

      Gad Allon, Professor of Managerial Economics & Decision Sciences, Kellogg School of Management, Northwestern University

      • 13 Feb 2025
      • HBS Seminar

      Kamalini Ramdas, London School of Business

      • Research Summary

      Overview

      By: Jorge Tamayo
      Professor Tamayo’s research focuses on theoretical modeling and structural estimation of firm decision-making and productivity.

      Professor Tamayo studies dynamic competition for customer membership. Generally, firms that implement a membership model charge a... View Details
      • May–June 2021
      • Article

      Capturing Value in Platform Business Models that Rely on User-Generated Content

      By: Hemang Subramanian, Sabyasachi Mitra and Sam Ransbotham
      Business models increasingly depend on inputs from outside traditional organizational boundaries. For example, platforms that generate revenue from advertising, subscription, or referral fees often rely on user-generated content (UGC). But there is considerable... View Details
      Keywords: Business Model; Network Effects; Mergers and Acquisitions; Valuation; Risk and Uncertainty
      Related
      • 01 Apr 2008
      • Working Paper Summaries

      No Harm, No Foul: The Outcome Bias in Ethical Judgments

      Keywords: by Francesca Gino, Don A. Moore & Max H. Bazerman
      • September 2011 (Revised January 2012)
      • Case

      Telemonitoring at Visiting Nurse Health System

      By: F. Warren McFarlan, Mark Keil and Mala Kaul
      The Telemonitoring at Visiting Nurse Health System case presents one home healthcare organization's efforts to use telemonitoring to improve the quality of care provided to at-risk patients who were discharged from hospitals and needed home care. After two years of... View Details
      Keywords: Capital Budgeting; Cost vs Benefits; Risk Management; Technology Adoption; Technological Innovation; Organizational Change and Adaptation; Competitive Strategy; Health Industry; Technology Industry
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