Performance Improvement - Publications - Faculty & Research

31 Jan 2012
First Look

First Look: Jan. 31

http://www.oup.com/us/catalog/general/subject/Economics/Developmental/Regional/?view=usa&ci=9780198075028 Top Executives Need Feedback: Here's How They Can Get It Authors:Robert Steven Kaplan Publication:The McKinsey Quarterly, no. 4 (2011) Abstract As executives... View Details

Keywords: Sean Silverthorne & Carmen Nobel

18 Aug 2009
First Look

First Look: August 18

experience and performance fails to find a consistent effect of diversity in experience on performance. The problem is that diversity in experience improves a team's information processing capacity and... View Details

Keywords: Martha Lagace

26 May 2015
First Look

First Look: May 26

that individuals who are given time to reflect on a task improve their performance at a greater rate than those who are given the same amount of time to practice with the same task. Our results also show... View Details

Keywords: Sean Silverthorne

25 Mar 2015
News

The Greening of Houston

and mostly overlooked by outsiders. Gilbane is just one of several HBS alumni working with other Houstonians to expand and improve the treasured parks, which they see as key to the continued growth of Houston’s booming business economy.... View Details

Keywords: Constantine von Hoffman; Administration of Housing Programs, Urban Planning, and Community Development; Government; Administration of Environmental Quality Programs; Government; Special Design Services; Professional Services; Petroleum and Coal Products Manufacturing; Manufacturing

16 May 2015
Blog Post

Using an MBA to Reimagine the Music Industry

applicable in a business context but also in my personal life. Sometimes I think of HBS as “life school”! What’s your favorite memory? My favorite memory is when my LEAD professor, Ryan Raffaelli, wrote a song for our class on the last day, and View Details

April 2025 (Revised April 2025)
Case

JPMorganChase: Leadership in the Age of GenAI

By: Iavor I. Bojinov, Karim R. Lakhani and David Lane

This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details

Citation

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27 Jul 2017
News

Seeing a Way Forward

opportunities,” Leger says. “I believe the idea that there is an inevitable tradeoff between profit and impact is fundamentally flawed and can be challenged through innovative social enterprises that will tackle markets and needs previously ignored.” Leger is the... View Details

Keywords: Jennifer Myers

28 Mar 2017
First Look

First Look at New Research, March 28

https://cb.hbsp.harvard.edu/cbmp/product/717028-PDF-ENG Harvard Business School Case 617-010 United Airlines: More Out-and-Back Flying? This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more... View Details

Keywords: Sean Silverthorne

09 May 2011
Research & Ideas

Moving From Bean Counter to Game Changer

and consumer lending. The researchers chose to study risk-management experts because their role has risen in importance with demands for improved corporate governance and the need for better forecasting and modeling. After the financial... View Details

Keywords: by Kim Girard; Banking

02 Apr 2010
What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

responsibility for poor performance and continue to get highly paid, it's no wonder there is widespread dissatisfaction." E. Shields stated that it may be the result of disappointed expectations: "People believe that their work... View Details

Keywords: by Jim Heskett

01 Dec 1997
News

Merton's Economics Research Wins Nobel Prize

accomplishment from both sides of the Charles. "Robert Merton has been an innovative leader in the field of economic valuations and in improving the capacity to manage financial risk," said Harvard President Neil L. Rudenstine. "This is a... View Details

01 Jan 2004
News

Barbara Hackman Franklin, MBA 1964

positions. In 1973, Franklin left the White House to become one of the first commissioners of the U.S. Consumer Product Safety Commission. She focused on society's most vulnerable consumers—children—introducing the first child-resistant caps to medication bottles and... View Details

29 May 2018
First Look

New Research and Ideas, May 29, 2018

sustainability leadership”? Moreover, how could developing metrics and improved performance on material sustainability issues be used as an instrument for change management? JetBlue wanted to achieve... View Details

Keywords: Dina Gerdeman

23 Oct 2019
News

Hands-on Simulations Complement the Case Method

prepare materials by cutting and stripping wires, and assemble the circuit boards. They test their products to ensure that the lights blink and the buzzers buzz before delivering finished goods to their customer. Each team then attempts to View Details

Keywords: Educational Innovation

04 Sep 2019
News

Advanced Statistics Are the New Foam Fingers

The Quantified Athlete “Athletes will always look to improve their performance and stay injury-free with technology. But the sports media industry is also starting to explore how to incorporate athlete data... View Details

01 Dec 2010
News

Eight Join HBS Faculty

teaches the first-year course Technology and Operations Management. His research focuses on techniques to evaluate and improve the performance of complex systems in the airline and sports industries. Fearing... View Details

Web

Online Transforming Customer Experiences Course | HBS Online

Build a journey map for a key customer in your organization Analyze employee journeys to enhance service experiences 5-6 hrs Module 2 Elevate Define a performance death spiral, learn how to motivate service excellence by elevating your... View Details

01 Apr 1998
News

Short Takes

organizations. The authors analyzed the companies in the top-performing quartile of their sample and discovered that "the better performers follow a pattern that we have found elsewhere in the industrial and industrializing world:... View Details

Keywords: Garry Emmons and Caroline Chauncey

20 Jan 2003
Research & Ideas

Fixing Corporate Governance: A Roundtable Discussion at Harvard Business School

solve these problems. Palepu: Rosabeth, you mentioned the structure and design of the organization as possibly contributing to the current problems. What improvements can be made? Kanter: We need more external information—both financial... View Details

Keywords: by Garry Emmons

14 Jul 2008
Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

school system—and to take action to improve it. There has been much work to do, as Harvard Business School's Stacey Childress details in two case studies. According to Childress, "The New Orleans public school district was already in... View Details

Keywords: by Sarah Jane Gilbert; Education

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