Performance Improvement - Publications - Faculty & Research

November 2022
Case

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal

In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of... View Details

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09 Jan 2018
First Look

First Look at New Research and Ideas, January 9, 2018

separate studies by the type of entrepreneurial behavior considered: entry into entrepreneurship, performance outcomes, and exit from entrepreneurship. This literature shows common results and many points of disagreement, reflective of... View Details

Keywords: Sean Silverthorne

27 Jul 2011
Research & Ideas

Customer Loyalty Programs That Work

Aldo Sesia, a research associate at HBS, discuss how loyalty schemes evolved, what they look like today, why so many retailers aren't using them effectively, and how they can be improved to win customer business in an uncertain... View Details

Keywords: by Maggie Starvish; Retail

01 Mar 2004
Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

1990s, NASA had implemented a program called "Faster, Better, Cheaper," (FBC) which involved making fundamental changes to the way the organization developed unmanned spacecraft. It was a massive organizational transformation effort that sought to deliver... View Details

Keywords: by Sean Silverthorne

Web

VBHCD Initiative - Institute For Strategy And Competitiveness

and manage patient-level costs over complete cycles of care for a variety of medical conditions. This innovative approach links costs to clinical outcomes in order to identify opportunities for value improvement and develop reimbursement... View Details

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

Two-year average annual client defection rate 37.8% 48.4% 31.7% Two-year average annual operating profit as a percentage of revenue 13.3% 3.7% 22.5% This data suggests (without proof of cause and effect) that significant improvements in... View Details

Keywords: by James Heskett

19 Mar 2019
First Look

New Research and Ideas, March 19, 2019

Management Science The Role of Taxes in the Disconnect Between Corporate Performance and Economic Growth By: Khan, Urooj, Suresh Nallareddy, and Ethan Rouen Abstract—We investigate the relation between the growth in corporate profits and... View Details

Keywords: Dina Gerdeman

16 Dec 2020
Blog Post

Faculty Books Published in 2020

flip them in your favor, you create an edge—and your hard work works harder for you. Experimentation Works: The Surprising Power of Business Experiments by Stefan Thomke Don’t fly blind. See how the power of experiments works for you. When it comes to View Details

Keywords: All Industries

23 Sep 2014
First Look

First Look: September 23

we conceptualize two key challenges of governance they face: accountability for dual performance objectives and accountability to multiple principal stakeholders. We revisit the potential and limitations of recently introduced legal forms... View Details

Keywords: Sean Silverthorne

17 Feb 2009
Research & Ideas

What’s Good about Quiet Rule-Breaking

place them in a readily available collective. Paramedics are a telling example given the costly implications of malpractice in the United States. Paramedics are supposed to bring patients to attending physicians (most often in emergency rooms) and are not supposed to... View Details

Keywords: by Martha Lagace

02 Jun 2010
First Look

First Look: June 2

norton ariely.pdf Do Inventory and Gross Margin Data Improve Sales Forecasts for U.S. Public Retailers? Authors:Saravanan Kesavan, Vishal Gaur, and Ananth Raman Publication:Management Science (forthcoming) Abstract Firm-level sales... View Details

Keywords: Martha Lagace

Web

Online Digital Marketing Strategy Course | HBS Online

DTC and legacy brands across the value chain Assess legacy companies’ responses to DTC brands 4-5 hrs Module 2 Crafting a Digital Marketing Plan Understand and establish the strategic components of a digital marketing plan, including relevant key View Details

Web

TALK: How to Talk Gooder in Business and Life - Course Catalog

approaches that may (or may not) work for you. Record and listen back to yourself to reflect on your conversational performance and progress. Become hypervigilant about conversation dynamics (this feeling will dissipate over time). Feel... View Details

01 Jun 2013
News

Education Innovation

system: "By practically any measure, the quality of public K–12 education in the United States is dismal." And the stakes are high. As Childress, deputy director of education at the Gates Foundation, outlined, research continues to show a strong link between a coun-... View Details

Keywords: Elementary and Secondary Schools; Educational Services

01 Jun 1999
News

Q & A: Pat Russo - Focused on the Future at Lucent Technologies

Fortune magazine's "Fifty Most Powerful Women in American Business." Why has Lucent performed so well since its divestiture from AT&T? We have been growing globally faster than our markets. Our ability to focus on the hottest growth... View Details

08 May 2007
First Look

First Look: May 8, 2007

using data from the recent redesign of the NYC High School match, which places approximately 90,000 students per year, we document that the extent of potential efficiency loss is substantial. Over 6,800 student applicants in the main round of assignment could have... View Details

Keywords: Martha Lagace

01 Dec 2016
News

How DC is Taxing the Country

performance has been waning since at least the late 1990s. In Problems Unsolved and a Nation Divided, Professors Michael Porter, Jan Rivkin—cochairs of the School’s US Competitiveness Project—and Mihir Desai, with program director Manjari... View Details

Keywords: Francis Storrs

Profile

Andres Sarmiento

perform as a product manager in a top organization. While at HBS I met peers that had worked in Venture Capital who cleared my understanding of those career paths. I also participated in technology industry panels and felt inspired by the... View Details

Keywords: Entrepreneurship; Technology; Services

16 Jun 2014
Research & Ideas

The Unfulfilled Promise of Educational Technology

over the last three decades, educational performance in the United States has shown only marginal improvement, and lags that of other developed countries in Europe and Asia. While some school districts have excelled, the majority of... View Details

Keywords: by Michael Blanding; Education

14 Oct 2008
Research & Ideas

Should You Bring Advertising Expertise In-House?

reasons include structural changes in the advertising industry such as the unbundling of agency services, and improved communication tools that make it easier and more cost efficient for firms to manage some aspect of their own... View Details

Keywords: by Sarah Jane Gilbert; Advertising

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