Publications

June 1994
Background Note

The Development and Strategic Use of Organizational Capabilities: Business Policy Seminar Outline and Reading List

By: Clayton M. Christensen

Keywords: Organizational Culture; Policy; Conferences

28 Jun 2011
News

Bold Ascent

“It’s a different sort of culture that took some getting used to, but it’s really a lot of fun.” (While he’s not a hardcore mountaineer, Baka expects to be at base camp on Everest next spring and possibly at Mount Rainier this summer.)... View Details

Keywords: hiking; Sporting Goods, Hobby, Musical Instrument, and Book Stores; Retail Trade

February 2015 (Revised April 2015)
Case

The Board of Directors at Market Basket

By: Jay W. Lorsch and Emily McTague

The firing of Market Basket CEO Arthur T. Demoulas by his cousin, Arthur S. Demoulas, and directors affiliated with him set off employee protests throughout the grocery store chain. Industry specialists estimated that Market Basket was losing close to ten million... View Details

Keywords: Organizational Behavior; Shareholder Votes; Board Of Directors; Board Dynamics; Board Decisions; Boards; Grocery; Organizational Culture; Organizational Structure; Business and Shareholder Relations; Corporate Governance; Food and Beverage Industry; New England

Educators

2014
Other Article

Communicating Change: When Identity Becomes a Source of Vulnerability for Institutional Challengers

By: Ryann Elizabeth Manning, Julie Battilana and Lakshmi Ramarajan

Social movements challenge institutions through two related communication processes: articulating collective action frames and constructing collective movement identity. We argue that frames not only express movement identity, but also provide openings through which... View Details

Keywords: Identity Threat; Institutional Change; Social Movements; Framing; Social Issues; Identity; Organizational Culture; Change

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

Succession planning is hard work: It must be embraced by the organization and driven by the CEO. In the book, Bower identifies best practices companies can follow to identify, groom, and train internal candidates for the C-suite. We asked... View Details

Keywords: by Sean Silverthorne; Employment

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

well, because the senior team is tackling important problems and engaging people throughout the organization in solving them." One of the key players is Dr. Uma Kotagal, a neonatologist with a deep-seated passion for improving the... View Details

Keywords: by Julia Hanna; Health

04 Jul 2016
Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

organizations that really ends up with no trend line” “For decades, we’ve been in this cycle where an organization hires a consulting firm to help design and execute a restructuring, and then, as soon as... View Details

Keywords: by Carmen Nobel

19 Dec 2005
Research & Ideas

Public Education Goes to School

usually creates a massive gap between what people know and are able to do, and what they are now expected to do. This creates the need to invest heavily in human capital. Given a longstanding culture that values egalitarianism and rewards... View Details

Keywords: by Mallory Stark; Education

October 18, 2024
Article

Why Workplace Well-Being Programs Don’t Achieve Better Outcomes

By: Jazz Croft, Acacia Parks and Ashley Whillans

By 2026, global corporate spending on wellness programs is set to top $94.6 billion, yet anticipated improvements in well-being are not being realized, and, in fact, mental health needs are continuing to rise around the world. Drawing on a large body of recent... View Details

Keywords: Organizational Culture; Employees; Well-being

Read Now

September 2021
Comment

Commentary on ‘2019 Academic Marketing Climate Survey: Motivation, Results and Recommendations', by Jeff Galak and Barbara E. Kahn

By: John A. Deighton

This paper reflects on the conclusions of a survey by Galak and Kahn on the climate experienced by faculty of all genders and ethnicities in the marketing departments of US business schools. View Details

Keywords: Gender; Equality and Inequality; Organizational Culture

Register to Read

March 2015
Supplement

McKinsey & Co. - Protecting its Reputation (A) and (B)

By: Jay W. Lorsch and Emily McTague

The presentation supplement is designed to be used in conjunction with the case "McKinsey & Co. - Protecting its Reputation (A) and (B)," HBS No. 414-021 and 414-022. View Details

Keywords: Corporate Accountability; Leadership; Leadership & Corporate Accountability; Leadership Development; Leadership Style; Organizational Culture; Construction Industry; North America

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

01 Dec 2011
News

Making the Case for Leadership

Groysberg. “At Williamsport, Toby worked to understand the organization and get the employees involved, so when it was time for buy-in and action, they were ready to go. She’s a high-potential leader.” And an open-minded one as well: “I... View Details

October 2010
Teaching Note

The Robin Hood Foundation (TN)

By: Alnoor Ebrahim

Teaching Note for 310031. View Details

Keywords: Performance Evaluation; Nonprofit Organizations; Social Enterprise; Organizational Culture; System

May 2003
Case

Sun Hydraulics: Leading in Tough Times (A) (Abridged)

By: Linda A. Hill and Jennifer Suesse

Sun Hydraulics, 32-year-old global hydraulics engineering and manufacturing company headquartered in Sarasota, Florida; confronts tough choices due to the economic downturn in 2001. The company leadership debates how to maintain profitability and reduce labor costs... View Details

Keywords: Organizational Culture; Mission and Purpose; Financial Crisis; Crisis Management; Manufacturing Industry; Florida

Educators

November 2012 (Revised October 2013)
Supplement

Global Expansion at Sanford C. Bernstein (C)

By: Linda A. Hill and Dana Teppert

Robert van Brugge, CEO of Sanford C. Bernstein, a premier sell-side research firm, has recently appointed a new Director of Asian Research to lead the firm's Hong Kong office. Van Brugge wonders what advice he should give the new Director as the firm continues to... View Details

Keywords: Collaboration; Organizational Design; Talent Management; Leadership; Finance; Globalization; Organizational Culture; Financial Services Industry; Hong Kong

1968
Chapter

Neo-Freudian Views of Maturity and Bureaucratic Norms

By: R. M. Kanter

Keywords: Organizational Culture; Social Issues

May–June 2019
Article

Your Workforce Is More Adaptable Than You Think

By: Joseph B. Fuller, Manjari Raman, Judith K. Wallenstein and Alice de Chalendar

In 2018 the Project on Managing the Future of Work at HBS teamed up with the BCG Henderson Institute to survey 6,500 business leaders and 11,000 workers about the various forces reshaping the nature of work. The responses revealed a surprising gap: While the executives... View Details

Keywords: Management; Employees; Attitudes; Organizational Culture; Organizational Change and Adaptation

Read Now

March 2017
Supplement

OXXO's Turf War Against Extra (B)

By: Tatiana Sandino, Gerardo Pérez Cavazos and Annelena Lobb

Supplements the (A) case. View Details

Keywords: Organizational Culture; Organizational Design; Competitive Strategy; Growth and Development Strategy; Retail Industry; Mexico

November 1991 (Revised June 1992)
Case

AT&T: The Dallas Works (A)

Describes the organizational challenges facing an AT&T plant a few years after the breakup of AT&T. In an effort to empower workers and to unite the factory behind change, management proposes an unusual team-based approach to driving the change. Teaching Objective: To... View Details

Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Organizational Culture; Telecommunications Industry; Texas