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      • 1986
      • Chapter

      Doing Well While Doing Good: Dilemmas of Performance Measurement in Nonprofit Organizations and the Need for a Multiple Constituency Approach

      By: R. M. Kanter
      Keywords: Nonprofit Organizations; Performance Evaluation; Performance Productivity
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      Kanter, R. M. "Doing Well While Doing Good: Dilemmas of Performance Measurement in Nonprofit Organizations and the Need for a Multiple Constituency Approach." In Handbook of Nonprofit Organizations, edited by W. Powell and P. DiMaggio. New Haven: Yale University Press, 1986.
      • January 1986
      • Article

      Interests: The Measure of Negotiation

      By: James K. Sebenius and David Lax
      Keywords: Negotiation
      Citation
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      Sebenius, James K., and David Lax. "Interests: The Measure of Negotiation." Negotiation Journal 2, no. 1 (January 1986): 73–92. (Reprinted in:
        Negotiation Theory and Practice, 1991.
        Negotiation and Settlement Advocacy, 1997.
        Managing for the Future: Organizational Behavior and Processes, 1999.)
      • 1985
      • Article

      Measuring and Reporting the Financial Condition of Public Organizations

      By: Dutch Leonard
      Keywords: Measurement and Metrics; Finance; Organizations
      Citation
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      Leonard, Dutch. "Measuring and Reporting the Financial Condition of Public Organizations." Research in Governmental and Non-Profit Accounting 1 (1985).
      • winter 1985
      • Article

      The Nonpecuniary Costs of Automobile Emissions Standards

      By: Timothy F. Bresnahan and Dennis Yao
      An important component of the costs of automotive air-pollution control has been nonpecuniary: a decline in vehicle performance characteristics. This regulatory impact on what the auto industry calls "drivability" has never been quantified, although there is... View Details
      Keywords: Transportation; Pollutants; Cost; Standards; Performance; Quality; Auto Industry
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      Bresnahan, Timothy F., and Dennis Yao. "The Nonpecuniary Costs of Automobile Emissions Standards." RAND Journal of Economics 16, no. 4 (winter 1985): 437–455. ((reprinted in W. Harrington and V. McConnell (eds.) Controlling Automobile Air Pollution, 2007) Harvard users click here for full text.)
      • May 1984 (Revised May 1989)
      • Case

      Cleveland Twist Drill (B)

      By: Richard G. Hamermesh
      Describes events at Cleveland Twist Drill between April 1982 and February 1983. Jim Bartlett's approach to the union and the implementation of the "move strategy" are described. Students are asked to evaluate these actions and to develop plans for dealing with current... View Details
      Keywords: History; Management Style; Leadership Style; Standards; Power and Influence
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      Hamermesh, Richard G. "Cleveland Twist Drill (B)." Harvard Business School Case 384-163, May 1984. (Revised May 1989.)
      • April 1984
      • Background Note

      Export Controls

      By: David B. Yoffie
      Explores the problems and opportunities associated with export controls--one of the most widely used tools of international trade policy in the 1970s and early 1980s; and the role of the United States and Soviet Union as major players in the international economy.... View Details
      Keywords: Macroeconomics; Trade; Governing Rules, Regulations, and Reforms; Policy; Problems and Challenges; Opportunities; Soviet Union; United States
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      Yoffie, David B. "Export Controls." Harvard Business School Background Note 384-008, April 1984.
      • August 1983
      • Background Note

      Balance of Payments: Accounting and Presentation

      By: David B. Yoffie
      Provides an overview of balance of payments accounting and analytical presentation of balance of payments data. Includes sample transactions to illustrate the application of the basic accounting principles and definitions of the standard balances. View Details
      Keywords: Accounting; Analytics and Data Science; Management; Standards; Mathematical Methods
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      Yoffie, David B. "Balance of Payments: Accounting and Presentation." Harvard Business School Background Note 384-005, August 1983.
      • May 1983 (Revised November 1987)
      • Case

      Technical Data Corp.: Business Plan

      By: William A. Sahlman
      Contains materials extracted from a business plan developed by the company in 1980. The purpose of the business plan was to raise $100,000 to finance the commencement of operations. The firm intended to provide analytical services to bond market traders. The product... View Details
      Keywords: Business Plan
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      Sahlman, William A. "Technical Data Corp.: Business Plan." Harvard Business School Case 283-073, May 1983. (Revised November 1987.)
      • November 1982
      • Article

      The Social Psychology of Creativity: A Consensual Assessment Technique

      By: T. M. Amabile
      States that both the popular creativity tests, such as the Torrance Tests of Creative Thinking, and the subjective assessment techniques used in some previous creativity studies are ill-suited to social psychological studies of creativity. A consensual definition of... View Details
      Keywords: Social Psychology; Creativity; Measurement and Metrics; Research; Perception; Theory
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      Amabile, T. M. "The Social Psychology of Creativity: A Consensual Assessment Technique." Journal of Personality and Social Psychology 43, no. 5 (November 1982): 997–1013.
      • December 1981 (Revised September 1986)
      • Background Note

      Research Methods in Marketing: Survey Research

      By: Robert J. Dolan
      Presents basic issues in survey research, covering both measurement and sampling error. The intention is to consider each element of the survey process: problem statement, questionnaire design, sampling, and data analysis. View Details
      Keywords: Mathematical Methods; Surveys; Marketing
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      Dolan, Robert J. "Research Methods in Marketing: Survey Research." Harvard Business School Background Note 582-055, December 1981. (Revised September 1986.)
      • May 1981 (Revised February 2000)
      • Case

      Reagan Plan, The

      By: George C. Lodge
      Contains President Reagan's address to Congress in February of 1981 in which he proposes $49 billion in budget cuts and tax reductions. Also contains David Stockman's "economic Dunkirk" memorandum of November 1980. Exhibits contain economic data. Purpose is to provide... View Details
      Keywords: Taxation; Economy; Government and Politics; Budgets and Budgeting; United States
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      Lodge, George C. "Reagan Plan, The." Harvard Business School Case 381-173, May 1981. (Revised February 2000.)
      • December 1980 (Revised January 1994)
      • Case

      International Foodstuffs

      By: David E. Bell
      Describes three fairly routine instances in which considerations of risk exposure in foreign exchange are necessary. The three are a delayed payment for a grain shipment, a foreign subsidiary facing devaluation of its domestic currency, and a foreign acquisition. The... View Details
      Keywords: Currency Exchange Rate; Risk and Uncertainty; International Relations; Mergers and Acquisitions; Money; International Finance; Financial Services Industry
      Citation
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      Bell, David E. "International Foodstuffs." Harvard Business School Case 181-049, December 1980. (Revised January 1994.)
      • 1980
      • Chapter

      Behavioral Measurement of the Relative Importance of Attribute-Related Information Cues: The Case of Cold Breakfast Cereals

      By: S. Ash, C. Duhaime and J. Quelch
      Citation
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      Ash, S., C. Duhaime, and J. Quelch. "Behavioral Measurement of the Relative Importance of Attribute-Related Information Cues: The Case of Cold Breakfast Cereals." In Marketing: Towards Excellence in the Eighties, edited by V. Jones, 263–279. Montreal: Administrative Sciences Association of Canada, 1980.
      • 1980
      • Chapter

      Measuring Consumer Satisfaction and Complaint Behavior: A Study of Financial Services and Insurance

      By: J. Quelch and S. Ash
      Citation
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      Quelch, J., and S. Ash. "Measuring Consumer Satisfaction and Complaint Behavior: A Study of Financial Services and Insurance." In Marketing into the Eighties, edited by H. Baker and M. Saren, 30–47. Strathclyde, Scotland: University of Strathclyde, 1980.
      • 1980
      • Working Paper

      Taxation and the Ex-dividend Day Behavior of Common Stock Prices

      By: Jerry R. Green
      The behavior of stock prices around ex-dividend days has been suggested as evidence for tax-induced clientele effects and as a means to estimate the average effective tax rate faced by investors. In this paper these possibilities are examined theoretically and... View Details
      Keywords: Taxation; Stocks; Price
      Citation
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      Green, Jerry R. "Taxation and the Ex-dividend Day Behavior of Common Stock Prices." NBER Working Paper Series, No. 496, July 1980.
      • 1979
      • Working Paper

      The Measurement of Organizational Effectiveness, Productivity, Performance, and Success: Issues and Dilemmas in Service and Non-Profit Organizations

      By: R. M. Kanter
      Citation
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      Kanter, R. M. "The Measurement of Organizational Effectiveness, Productivity, Performance, and Success: Issues and Dilemmas in Service and Non-Profit Organizations." PONPO Working Paper, No. 9, September 1979.
      • 1979
      • Chapter

      Behavioral Measurement of the Relative Importance of Attribute-Related Information Cues: The Case of Cold Breakfast Cereals

      By: John A. Quelch
      Citation
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      Quelch, John A. "Behavioral Measurement of the Relative Importance of Attribute-Related Information Cues: The Case of Cold Breakfast Cereals." In Advances in Consumer Research, Volume 6, edited by William L. Wilkie, 263–268. Ann Arbor, MI: Association for Consumer Research, 1979.
      • 1979
      • Article

      Measurement of the Relative Importance of Product Attribute Information: A Review of the Information Display Approach

      By: J. Quelch
      Citation
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      Quelch, J. "Measurement of the Relative Importance of Product Attribute Information: A Review of the Information Display Approach." Journal of Consumer Policy 3, no. 3 (1979): 232–245.
      • December 1978 (Revised March 1992)
      • Case

      Archdiocese of New York

      By: Stephen A. Greyser and John A. Quelch
      A print media campaign to improve attitudes toward the Catholic priesthood and to indirectly increase vocations is evaluated through a comparison of pretest and post-test data. View Details
      Keywords: Advertising Campaigns; Measurement and Metrics; Media; Public Opinion; Valuation; Media and Broadcasting Industry; New York (state, US)
      Citation
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      Greyser, Stephen A., and John A. Quelch. "Archdiocese of New York." Harvard Business School Case 579-123, December 1978. (Revised March 1992.)
      • August 1978
      • Article

      Behavioral and Attitudinal Measures of the Relative Importance of Product Attributes: The Case of Cold Breakfast Cereals

      By: John A. Quelch
      Citation
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      Quelch, John A. "Behavioral and Attitudinal Measures of the Relative Importance of Product Attributes: The Case of Cold Breakfast Cereals." Marketing Science Institute, Report (August 1978). (Preliminary Research Report.)
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