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  • 12 PM – 1 PM EDT, 07 Oct 2015
  • Webinars: Career

Stand Out: How to Develop your Breakthrough Idea

Too many people believe that if they keep their heads down and work hard, they'll succeed. But that's simply not true anymore. In an increasingly competitive marketplace, ideas matterand it's become essential for both companies and individuals to innovate. In this... View Details
  • April 2022 (Revised May 2022)
  • Case

Mastercard Labs (A)

By: Linda A. Hill, Sunil Gupta, Emily Tedards and Julia Kelley
When Ajaypal (Ajay) Banga became the CEO of Mastercard in 2010, he shifted the company’s competitive focus from card networks to cash itself. Mastercard’s new vision of a “World Beyond Cash” distilled into a three-pronged framework: Grow the core business, Diversify... View Details
Keywords: Organizational Behavior; Culture; Culture Change; Organizational Adaptation; Organizational Effectiveness; Alignment; Leadership; Leadership Development; Innovation; Innovation Ecosystems; Ecosystem; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Globalization; Agility; Prototype; Experiment; Partnerships; Operating Model; Risk Management; Metrics; Payments; Financial Inclusion; Financial Industry; Ambidexterity; Corporate Innovation; Innovation Lab; Digital Transformation; Digital Strategy; Credit Cards; Innovation Leadership; Organizational Culture
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Hill, Linda A., Sunil Gupta, Emily Tedards, and Julia Kelley. "Mastercard Labs (A)." Harvard Business School Case 422-080, April 2022. (Revised May 2022.)
  • 11 Jan 2016
  • News

Guiding Students to Out-of-School Programs and Resources

about. “In 2003, my family moved to Boston. My children were in middle school and I felt that they weren’t getting the kind of experiential learning I had had as a child. Where could my kids go during the... View Details
  • 15 Dec 2015
  • Blog Post

One MBA's Path to Boston Consulting Group

mean we would be more successful as a firm, but selfishly, I would learn that much more as well. My learning would be quite limited if the process was to deploy existing... View Details
Keywords: Consulting; Consumer Products / Retail
  • 02 Jun 2015
  • News

Pointing the Way to a Better World

problems and how people are coming up with solutions,” WuDunn says. “We invite everyone to learn and act in some way.” WuDunn, also a former New York Times reporter, and Kristof won a Pulitzer Prize for... View Details
Keywords: Margie Kelley
  • 23 Apr 2001
  • Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

decades mixing and selling skin care formulas before she undertook to build a national market for her products. Howard Schultz did not grow up drinking specialty coffee, but as soon as he was introduced to... View Details
Keywords: by Martha Lagace
  • 12 May 2016
  • Research & Ideas

When Mass Shootings Lead to Looser Gun Restrictions

More broadly, “The Impact of Mass Shootings on Gun Policy” raises the general question of what factors drive policy changes—and what factors don’t. “Our findings suggest that while much attention has been rightfully devoted to... View Details
Keywords: by Carmen Nobel
  • 01 Mar 2004
  • News

Take 2: From Ad Copy to Cuneiform

even clay envelopes,” she explains. “What we can learn from the tablets is that not very much has changed. People still have the same yearnings, the same emotions, and the same little things in life to... View Details
Keywords: Margie Kelley; archaeology; Museums, Historical Sites, and Similar Institutions; Arts, Entertainment
  • 01 Dec 2012
  • News

Chao Family Donates $40 Million to HBS

Chu Chao. The Chaos, émigrés from Taiwan and a remarkable immigrant success story, are the only family ever to have four daughters attend HBS. "Because Ruth devoted her life to promoting excellence in... View Details
  • 19 Mar 2012
  • HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

second phase involved bringing in lecturers to discuss with employees how to study and manage learning the language. The last phase was encouraging workers View Details
Keywords: by Kim Girard
  • 19 Aug 2002
  • Research & Ideas

Here Comes Internet2—Time to Shed Dot Vertigo

inroads in important ways in collaborative learning and R&D. When privatization and business applications start to enter the picture, which he predicted would happen by the year 2005, managers will have... View Details
Keywords: by Martha Lagace
  • 01 Mar 2015
  • News

Providing an Environment for Ideas to Grow

polarizing barrier to collaboration,” Neeley says. “But no one was looking at that, even as global organizations were rapidly moving toward making English their lingua franca.” Since joining the HBS Organizational Behavior Unit nearly... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • April 12, 2023
  • Article

Using AI to Adjust Your Marketing and Sales in a Volatile World

By: Das Narayandas and Arijit Sengupta
Why are some firms better and faster than others at adapting their use of customer data to respond to changing or uncertain marketing conditions? A common thread across faster-acting firms is the use of AI models to predict outcomes at various stages of the customer... View Details
Keywords: Forecasting and Prediction; AI and Machine Learning; Consumer Behavior; Technology Adoption; Competitive Advantage
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Narayandas, Das, and Arijit Sengupta. "Using AI to Adjust Your Marketing and Sales in a Volatile World." Harvard Business Review Digital Articles (April 12, 2023).
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND PERSONAL MANAGEMENT Tip: Guide your team to create new norms, protocols, and purpose. Leaders need View Details
Keywords: by Sean Silverthorne
  • 16 Dec 2021
  • News

A Global Alumni Response to the Pandemic

fill the gaps in the production of personal protective equipment (PPE). Many stepped in to fight hunger, provide support for health professionals and frontline workers, deploy technology in new ways that helped communities thrive, and... View Details
Keywords: Margie Kelley
  • 01 Mar 2018
  • News

Research Brief: A Path to Moral Management

people with good intentions do things that look, for a lack of a better word, stupid,” he says. Finally, Soltes suggests creating opportunities for norm reinforcement throughout careers, allowing people to really live what they View Details
Keywords: Jennifer Myers
  • 15 Apr 2014
  • Research & Ideas

Calderón: Economic Arguments Needed to Fight Climate Change

What do Chinese coal plants and the American legislative branch have in common? They are both major adversaries in the fight against climate change, according to former President of Mexico Felipe Calderón. "The most serious problem is in the United States... View Details
Keywords: by Carmen Nobel; Manufacturing
  • 01 Dec 2017
  • News

A Safer—and Speedier—Way to Name Your Startup

sector, taking what we had learned about name selection and availability and making it accessible inexpensively to everyone, everywhere,” says Master. Say you have a name in mind for a financial planning... View Details
Keywords: Julia Hanna
  • 18 Aug 2014
  • Research & Ideas

Have a Better Idea To Improve Health Care?

system, while 20 percent felt "strongly negative." The feedback resulted in a call to arms, a report that detailed five imperatives to improve the situation. Among these imperatives: the need View Details
Keywords: by Carmen Nobel; Health
  • 20 Jan 2016
  • Research & Ideas

Maybe Uber isn't God's Gift to Mankind

get replacement coverage since any new insurer would learn the reason for the drop.”  Thus, it makes practical sense for drivers to lie to their personal insurers, saying they... View Details
Keywords: by Carmen Nobel; Transportation; Insurance
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