Publications

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20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

investors and he’s the “flag,” the name. Given that case, that would inform a world view that has a high sensitivity to perceptions in what we call in real estate “the real economy.” Are the rooms full, and in which locations? Hotel... View Details

Keywords: by Christina Pazzanese

10 Aug 2015
Research & Ideas

Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers

disclosure might affect consumer behavior. Previous research has shown that consumers consider 4.6:1 to be the ideal CEO-to-average-worker pay ratio. In reality, the average ratio among S&P 500 companies is roughly 373:1, according to 2014 View Details

Keywords: by Carmen Nobel; Retail

1982
Casebook

Cases in Operations Management: Strategy and Structure

By: W. Earl Sasser, Kim B. Clark, David A. Garvin, Margaret B.W. Graham, Ramchandran Jaikumar and David H. Maister

Keywords: Cases; Operations; Management; Strategy; Organizational Structure

Find at Harvard

November 2024
Supplement

FedEx Cyberattack (B): Reflections and Lessons

By: Hise Gibson, Frank Nagle, Alicia Dadlani and Martha Hostetter

Set in 2024, this (B) case provides an update to the (A) case (no. 625-049) about a devastating cyberattack that destroyed thousands of computers and business systems at FedEx’s European division in 2017. It describes lessons learned and changes made in the wake of the... View Details

Keywords: Cybersecurity; Disruption; Crisis Management; Organizational Change and Adaptation; Europe

May 2000 (Revised November 2001)
Case

Sothebys.com

Sotheby's has taken 50% of its business by volume to the Internet. How do the economics change? How do logistics and customer support needs change? What leverage does the Internet provide this established bricks-and-mortar auction house? View Details

Keywords: Organizational Change and Adaptation; Internet and the Web; Auctions

July 2011
Teaching Note

MindTree: A Community of Communities (TN)

By: David A. Garvin

Teaching Note for 311049. View Details

Keywords: Knowledge Management; Management Practices and Processes; Civil Society or Community; Goals and Objectives; Leadership Style; Innovation and Invention; Business or Company Management; Organizational Culture; Information Technology Industry

31 Oct 2004
What Do You Think?

Should the Wisdom of Crowds Influence Our Thinking About Leadership?

decisions are based on the best information, information offered by your employees, customers, vendors, and investors." Ian Cook points out that "leadership is more about involving people in understanding, interpreting, and... View Details

Keywords: by James Heskett

October 2022
Case

Ceibal: Sustaining and Scaling Educational Innovation in Uruguay

By: John J-H Kim, Michael Chu and Mariana Cal

Ceibal was founded in 2007 in Uruguay, as an initiative to reduce the digital gap in the country. After playing an important role providing a smooth transition to remote learning during COVID, Ceibal in 2022 must now determine the best way to fulfill its mission to "be... View Details

Keywords: Digital Gap; COVID-19 Pandemic; Education; Teaching; Digital Platforms; Technology Adoption; Technological Innovation; Social Issues; Transformation; Corporate Social Responsibility and Impact; Mission and Purpose; Education Industry; Latin America; South America; Uruguay

30 Aug 2004
Research & Ideas

Mapping Your Board’s Effectiveness

The objectives in this perspective identify which jobs (the human capital), which systems (the information capital), and what kind of climate (the organization capital) are required to support the... View Details

Keywords: by Robert S. Kaplan

July 2018
Case

Leading Open Innovation at BT

By: Amy C. Edmondson, Jean-François Harvey and Johnathan R. Cromwell

This case focuses on the genesis and development of the open innovation unit at BT, the strategic value of the unit, and its operating model. As the business environment becomes increasingly dynamic and firms are pressured to achieve faster innovation rates, there may... View Details

Keywords: Collaboration; Open Innovation; Inter-organizational Relationships; Organizational Culture; Collaborative Innovation and Invention; Innovation and Management; Information Technology Industry; Information Technology Industry; United Kingdom; United States

12 Apr 2004
Research & Ideas

What Great American Leaders Teach Us

Leadership Initiative was organized to be a catalyst for research on leaders and leadership, and to design effective leadership development programs that are relevant for the 21st century. The goal of the Initiative is to support Harvard... View Details

Keywords: by Sean Silverthorne

January 2018
Supplement

Scaling Swagbucks (B)

By: Jeffrey F. Rayport and Matthew G. Preble

“Swagbucks (B),” HBS No. 817123, picks up in mid-2014 following the events described in “Swagbucks (A),” HBS No 817122. Davis and Gorowitz were successful in their efforts to position the company for scale without negatively affecting the company’s foundational... View Details

Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Information Technology; Internet and the Web; Transition; Leadership; Web Services Industry; Technology Industry

09 Mar 2010
First Look

First Look: March 9

with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material flows, human resource system, processes, etc.) and the challenges that the Dabbawala View Details

Keywords: Martha Lagace

May 2020
Case

Schlumberger's WesternGeco Division

By: John R. Wells, Sneha Biswas and Benjamin Weinstock

In October 2017, Maurice Nessim, President of WesternGeco, a business unit of Schlumberger, faced a difficult decision. In the face of falling oil prices and increasing pressure on costs, did it make sense to sell off the company’s specialized fleet of seismic survey... View Details

Keywords: Market Entry and Exit; Organizational Change and Adaptation; Decision Making; Strategy; Competitive Advantage; Information Technology Industry; Information Technology Industry

02 Jul 2013
First Look

First Look: July 2

capture important information seemingly ignored by the market. A long-short portfolio based on these legislators' views earns abnormal returns of over 90 basis points per month following the passage of legislation. Industries that we... View Details

Keywords: Anna Secino

09 Dec 2008
First Look

First Look: December 9, 2008

process and Davis's creative leadership and ability to cultivate talent (such as that of saxophonist John Coltrane)—many of the great jazz musicians of the 20th century came out of the informal "Miles Davis University." Purchase... View Details

Keywords: Martha Lagace

2003
Book

NGOs and Organizational Change: Discourse, Reporting and Learning

By: Alnoor Ebrahim

Keywords: Non-Governmental Organizations; Change; Reports; Learning