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Show Results For
- All HBS Web
(3,203)
- People (17)
- News (1,050)
- Research (1,671)
- Events (3)
- Multimedia (3)
- Faculty Publications (648)
- Student-Faculty-Profile
Michelle Shell & Ryan Buell
demonstrated the negative effects on decision-making under distress. We are conducting a series of experiments to better quantify the impacts on service operations and to identify ways that the operating design could View Details
- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
more quickly from in-person services to virtual. Call center workers, for example, had access to the Kyruus scheduling function online so that, Gardner says, “Overnight, they switched from working with 400 others in a large building to... View Details
Keywords: Susan Young
- 30 Jun 2015
- First Look
First Look: June 30, 2015
Publications Forthcoming Berrett-Koehler Publishers What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms By: Heskett, James L., W. Earl Sasser, and Leonard A. Schlesinger... View Details
Keywords: Carmen Nobel
- 21 Dec 2018
- News
Bridging the Gap
college experience is by changing the inputs. If we can deliver a set of hungry, purposeful learners who are on a mission to chase down their own goals with their education, everything changes from there. And, frankly, it’s the best way that we can View Details
- Web
Work With Us - Institute For Strategy And Competitiveness
individuals and organizations that have a goal of improving health care using a value-based approach. We would welcome your ideas for research. We are always looking for qualified people to work on our team at HBS. Research The... View Details
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details
Keywords: by Michael Blanding
- 22 Sep 2009
- News
The Case for Regulatory Reform
This is week when the Wall Street chickens come home to roost. In the wake of the worst financial crisis since the Great Depression, the Obama administration has sent Congress a package of regulatory reforms aimed, in large part, at... View Details
- 01 Aug 2007
- Op-Ed
Company Town: Fixing Corrupt Governments
Ernst & Young, or McKinsey should all get a shot at becoming candidates to run cities and districts with a history of corruption. Entities that are experts at municipal accounting, consulting to foreign governments, or providing View Details
Keywords: by Eric Werker
- Portrait Project
Sarah Mullen
I plan to CREATE... a successful business that provides a valuable service to my customers – where I can see the fulfillment and satisfaction on their faces and know that the outcome has somehow improved... View Details
- 01 Dec 2007
- News
Looking back; looking forward
working with our HBS clubs to develop and deliver an unprecedented Global Outreach Program that will send faculty to some fifty clubs around the world. Alumni clubs play a vital role in sustaining the HBS community while also enriching their own; many sponsor important... View Details
- 01 Dec 2003
- News
Alumni Author: Thomas H. Fischgrund (MBA ’80)
“Parent” is the job title that Tom Fischgrund (MBA ’80) feels most at home with. He is also the author and editor of several books and president of Management Recruiters of Atlanta Perimeter Center. The father of three children,... View Details
- 19 Jun 2014
- Blog Post
Exploring the World of Retail as an Intern at Walmart
consulting, and while I learned a ton, I wanted to see some execution. Thus, I knew I needed to work in industry rather than any sort of services firm, and I soon decided that I wanted to see what a large corporate environment would be... View Details
- Fast Answer
Geographic Information Systems (GIS) Tools
License registration is required. It is available as desktop software in the Stamps Reading room on the CD-ROM machine (next to the Bloomberg terminal). QCGIS : desktop GIS with numerous plugins and connections to other databases... View Details
- Portrait Project
Lorrayne Ward
The woman carefully unwrapped three coins from her threadbare kanga and pushed them toward the shopkeeper. There was a mixture of desperate hope and resignation on her face. Though my Swahili was basic, I made out that she wanted to buy medicine for her son, sick at... View Details
- 01 Mar 2005
- News
One-on-One with Edwin Reed
what sorts of activities do you oversee? Allen’s corporations provide myriad social services and operate a school, a resource center for battered women, senior-citizen complexes with 630 units, a for-profit transportation company, and... View Details
- Web
Past Issues - Alumni
& A: A Conversation with IRS Chief Charles Rossotti Highly Recommended: Leah Modigliani Complete Table of Contents February 2000 No Place Like Home America's Housing Crisis and Its Impact on Business Financial View Details
- Blog
Inside the Learning: Sustainability—on Campus and Beyond
Harvard University has engaged its entire community in an effort to improve sustainability. Harvard Business School (HBS) is committed to Harvard's Sustainability and Climate Action Plan, which includes achieving a fossil fuel-free... View Details
- 01 Sep 2010
- News
Big Turnout for Business Plan Contest
The dream of starting their own business inspired 110 teams of students to enter the 2010 HBS Business Plan Contest, which awarded $170,000 in cash and in-kind services to winners and runners-up in separate business venture and social... View Details
- 16 Sep 2015
- Research & Ideas
Can Applied Economics Save Homeless Puppies?
coming from. Yet, about 3 million dogs and cats are killed every year because they don’t get homes, so there’s clearly room for improvement in matching pets with families.” THE BIRTH OF WAGAROO Exley has been fervent about finding View Details
- 01 Dec 2004
- News
Retirement's Changing Face
with this eternal conundrum. Easy Rider Martin Snoey (MBA ’72) Age: 61 Home: Mercer Island, Washington “My sense is that life is not a simple sequence of events,” says Martin Snoey. “Instead, it’s a continual trade-off among career, family, hobbies, and community View Details
Keywords: Personal Services