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Publications

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  • All HBS Web  (3,054)
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  • All HBS Web  (3,054)
    • People  (5)
    • News  (886)
    • Research  (1,759)
    • Events  (7)
    • Multimedia  (8)
  • Faculty Publications  (1,037)
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  • 11 Jul 2018

Future Leadership MBA + Engineering Multi-School Event

Connect with Admissions Officers and alumni to learn about the Harvard MS/MBA Program (Joint degree between SEAS & HBS). Kellogg School of Management, University of Michigan Tauber Institute for Global Operations, and MIT Leaders for... View Details
  • Web

HBS - Financials | From the Chief Financial Officer

Consolidated Balance Sheet Supplemental Financial Information From the Chief Financial Officer After a year and a half of disruption caused by the global pandemic, fiscal 2022 was a year of renewal and growth for Harvard Business School.... View Details
  • 01 Oct 2001
  • News

Dean Clark on the New Academic Year

business today. Our focus is on the development of ideas and the creation of programs and experiences that will enable leaders to be effective in a turbulent and changing global economy. To bring you up to date on our progress, I would... View Details
Keywords: Kim B. Clark; Colleges, Universities, and Professional Schools; Educational Services
  • 08 Aug 2018
  • Sharpening Your Skills

Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance

day-to-day operations of the stock market. Why Global Investments Are Still a Good Bet International markets often move together, so does a global investment portfolio even... View Details
Keywords: by Sean Silverthorne; Financial Services
  • Profile

Joseph Abel

Ever since his undergraduate days at Harvard, Joe Abel has been pondering the consequences of global climate change. “When you think of the things that have the potential to cause trouble,” he says, “all of them are made worse by climate... View Details
  • October 1994 (Revised November 1994)
  • Case

British Airways: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser and Norman Klein
Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment... View Details
Keywords: Debates; Customer Focus and Relationships; Globalized Markets and Industries; Service Delivery; Alliances; Information Technology; Aerospace Industry
Citation
Educators
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Related
Sasser, W. Earl, and Norman Klein. "British Airways: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-065, October 1994. (Revised November 1994.)
  • 03 Mar 2011
  • Research & Ideas

HBS Faculty on Revolution in the Middle East and North Africa

Furthermore, now that the Obama Administration has offered "any type of assistance" to the rebels, there is even less incentive for them to damage the oilfields. Although production is down because the companies operating in the... View Details
Keywords: Re: Deepak Malhotra; Energy; Utilities
  • Web

Courses by Faculty - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 11 Jul 2025 By Faculty View by Unit | View by Course Title | View by Faculty | Print View A B C D E F G H I J K L M N P R S T V W Y Z A Course Title Area Term Quarter Credits Juan Alcacer Driving Profitable Growth... View Details
  • 01 Mar 2009
  • News

How Many Jobs Are ‘Offshorable’?

In an exercise overseen by seventeen HBS faculty members, nearly 900 members of the MBA Class of 2009 looked at more than 800 occupations in the United States. They found that it’s not just low-skill jobs that can be readily performed for less overseas. With continuing... View Details
  • 01 Jun 2025
  • News

For the Records

hand-poured specialty mixes, as seen here. Gold Rush was up and running just in time for a pandemic-fueled resurgence, when “anyone who didn’t discover sourdough discovered vinyl,” she says. Today’s global market for vinyl is estimated at... View Details
Keywords: Jen McFarland Flint; photos by Jeff Wilson; Arts, Entertainment
  • May 2010
  • Supplement

Alpen Bank: Launching the Credit Card in Romania, Student Spreadsheet Supplement (Brief Case)

By: V. Kasturi Rangan and Sunru Yong
Keywords: Consumer Credit; International Business; International Marketing; Product Introduction; Service Management; Product Positioning; Credit Cards; Marketing Strategy; Service Operations; Product Launch; Globalized Markets and Industries; Financial Services Industry; Romania
Citation
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Related
Rangan, V. Kasturi, and Sunru Yong. "Alpen Bank: Launching the Credit Card in Romania, Student Spreadsheet Supplement (Brief Case)." Harvard Business School Spreadsheet Supplement 104-561, May 2010.
  • 24 Apr 2014
  • News

A business career comes full circle

an increasingly globalized economy. During his tenure at HBO, McGee grew home-video operations to more than 70 countries, and is credited for the early adoption of the Internet for marketing and program... View Details
  • Profile

Yi-An Huang

Where are you now and what are you doing? I’m a director of strategy at Boston Medical Center. We have a small team, directly under the COO, that explores strategies in every area from operational projects like O.R. improvements to... View Details
Keywords: Health Care
  • 24 Jun 2014
  • Blog Post

Journey to my Summer Internship

marketing, operations or sales. As luck would have it, I interviewed with Danaher, a global science and technology company with operating companies in many different industries... View Details
Keywords: Manufacturing
  • 01 Jun 1998
  • News

New Releases

Franchise Organizations by Jeffrey L. Bradach (Harvard Business School Press) How much impact do chains such as Pizza Hut and McDonald's have on today's economy? Here are some telling numbers: a new franchise opens in the United States every eight minutes; by the year... View Details
  • 01 Sep 2003
  • News

Jeanne Jackson

most global businesses succeed because their core brand proposition has value across borders: Wal-Mart’s selection and low prices; McDonald’s convenience, cleanliness, and service; Nike’s commitment to performance.” Jackson believes that... View Details
Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Professional Services
  • 24 Apr 2014
  • News

From a ‘blank slate’ to ‘Mr. China’

that is assisting global companies with their China strategies and helping Chinese companies create their own global footprints. “Even though China is now the second-largest economy in the world, it’s very... View Details
  • 18 Apr 2015
  • News

Women in Business Q&A: Umaimah Mendhro, Founder & CEO, VIDA

Keywords: mindfulness; Dreamfly; Clothing and Clothing Accessories Stores; Retail Trade; Textile Product Mills; Manufacturing
  • 07 Aug 2012
  • Research & Ideas

Off and Running: Professors Comment on Olympics

of the American Marketing Association's 2010 Sports Marketing Lifetime Achievement Award. The power of "The Rings"—the brand power of the Olympics—derives from the global recognition of the five rings (representing the five... View Details
Keywords: Re: Multiple Faculty; Sports
  • 18 Jul 2019

Seattle Future Leadership MBA + Engineering Multi-School Event

Connect with Admissions Officers and alumni to learn about the Harvard MS/MBA Program (Joint degree between SEAS & HBS). Kellogg School of Management, University of Michigan Tauber Institute for Global Operations, and MIT Leaders for... View Details
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