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Learn with Baker Library: Corporate Reports & Filings for Researchers | Baker Library

Help Center Learn with Baker Library: Corporate Reports & Filings for Researchers Learn With Baker Library is a library service that provides customized e-learning modules covering topics from in-depth... View Details

01 Dec 2003
News

Can Manufacturing Keep Its Edge?

the consolidation of large food manufacturers has resulted in significant margin compression for his product. That brings CCC’s customer service capabilities to the fore, he continues, describing how the... View Details

Keywords: Julia Hanna; Manufacturing

01 Aug 2001
News

Cleveland Global Alumni Conference a Sold-Out Success

Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details

Keywords: Hanna, Julia; Frank Batten (MBA '52); Educational Services; Educational Services

James E. Casey

Starting with two bicycles and $100 in capital in 1907, Casey went on to build one of the most respected and recognized companies of the 20th century – United Parcel Service. UPS’s trademark brown delivery vehicles have become synonymous with reliable, secure, and... View Details

Keywords: Transportation

26 Jul 2016
First Look

July 26, 2016

suppliers of assets for rent, physical products, or services with customers demanding them. Among the most notable two-sided platforms in terms of their tremendous early growth were Airbnb, Etsy, and Uber.... View Details

Keywords: Sean Silverthorne

01 Apr 1997
News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

when they leave; the restaurant will do whatever's necessary to ensure that. A qualitative experience measured quantitatively - it's a case study in successful customer service and View Details

18 Feb 2002
Research & Ideas

Wrap-up: Software, Telecom, and Recovery

Investors' Interest?" Y2K spending drove growth in the late '90s, followed almost immediately by a boom of broad e-implementations such as customer relationship management and e-commerce, while the threat loomed that smaller, more... View Details

Keywords: by Wendy Guild & Martha Lagace; Financial Services; Financial Services; Financial Services; Financial Services

March 2001 (Revised July 2002)
Case

WingspanBank.com (B): Should This Bird Still Fly?

By: Sandra J. Sucher and Stacy McManus

WingspanBank.com is launched to critical acclaim, but its fate is hardly certain. Bank One's new CEO, Jamie Dimon, must decide what to do with what is now a second Web site for the bank's current and prospective customers. View Details

Keywords: Business Model; Business Startups; Customers; Innovation and Management; Organizations; Complexity; Web Sites; Financial Services Industry

Citation

Find at Harvard

22 Jan 2018
News

The First Five Years: ‘30 Under 30’ Edition

Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

01 Apr 1998
News

Emerging Information

IT WAS A CRITICAL demonstration that, if all went well, would likely land a big-time client for Gary Mueller, president and CEO of Internet Securities (www.securities.com), an online service designed to provide news and data about the... View Details

Keywords: Paul Michelman

01 Mar 2025
News

Forward Thinking

There was a time when human activity in outer space was a highly centralized, government-led endeavor, says Professor and Senior Associate Dean Matthew Weinzierl. But that era has passed: Over the past two decades, a calcified space bureaucracy has given way to a... View Details

Keywords: Alexander Gelfand; Illustrations by Franziska Barczyk; Space Research and Technology; Government

Joseph M. Segel

Home Shopping Network. Believing that he could do better than HSN, Segel introduced a softer sales approach and an expanded customer service function. Though HSN’s success spawned hundreds of “copy-cats,”... View Details

Keywords: Entertainment & Broadcast Media

19 Apr 2011
First Look

First Look: April 19

team to deliver a highly customized solution that absolutely requires Julia's expertise. This case presents an opportunity for students to analyze two prevailing aspects of organizational life: working in teams and working under pressure.... View Details

Keywords: Sean Silverthorne

27 Jul 2023
Blog Post

Buy Big, Sell Small

tolerance for risk and responsibility, Shruti returned to India and jumped into entrepreneurship “head first, feet next.” With a startup team, she began fine-tuning plans to launch a digital platform to help local travel agents maximize their effectiveness through... View Details

04 Sep 2019
News

Clicks and Mortar

has to create a branded experience that goes beyond the purely transactional—one that aims to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in... View Details

Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade

Profile

Adam Kanner

percent to 50 percent of tickets to live events go unsold. Reasons for this excess capacity vary, from a hefty rise in ticket prices for concerts and sporting events over the past decade, to a wave of digital entertainment options that keep View Details

01 Sep 2012
News

HBS Is Committed to Increasing Alumni Engagement

are highly valued; social media is favored by many. There is also a desire to see the alumni database further leveraged. Alumni want customized email communications from the School.Â They would also like more assistance in navigating the... View Details

Keywords: Lisa Skeete Tatum; engagement; Educational Support Services; Educational Support Services

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Teach with Special Collections | Baker Library

Teach with Special Collections Serving as a key teaching and learning resource for the Harvard University community, Special Collections & Archives provides a range of course services for the undergraduate and graduate student body. Case... View Details

01 Dec 2017
News

Research Brief: Developing High-Tech Talent

occupations, such as computer support specialists, insurance underwriters, and customer service representatives. Fuller also contends that American companies should consider learning from their European... View Details

Keywords: Dan Morrell

26 Jul 2006
Research & Ideas

The Strategic Way to Go to Market

more vehicles than they can sell and—unable to make money from new cars—turn to service and trade-ins to eke out margins. And at the bottom of the chain are customers trapped in high-pressure negotiations... View Details

Keywords: by Sean Silverthorne

Publications