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- All HBS Web
(2,963)
- People (3)
- News (559)
- Research (2,087)
- Events (4)
- Multimedia (24)
- Faculty Publications (1,408)
- November 28, 2022
- Article
Why This Should Be Business Leaders’ ‘Finest Hour’
By: Hubert Joly
Joly, Hubert. "Why This Should Be Business Leaders’ ‘Finest Hour’." Fortune.com (November 28, 2022).
- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
talking about is very real, very doable. Roca, a Boston-based organization that reaches out to disengaged, high-risk youth, has undergone a fundamental shift in its culture thanks to the leadership of its... View Details
Keywords: by Julia Hanna
- August 2017
- Article
Teaching Versus Living: Managerial Decision Making in the Gray
By: Eugene F. Soltes
Preparing students for the consequential ethical decisions that they will face in their careers is among the most difficult tasks of management education. I describe some of these challenges based on my book Why They Do It: Inside the Mind of the White-Collar... View Details
Soltes, Eugene F. "Teaching Versus Living: Managerial Decision Making in the Gray." Special Issue on Behavioral Ethics. Journal of Management Education 41, no. 4 (August 2017): 455–468.
- 2014
- Article
Notes from the Search for Deep Indicators in Services
By: James L. Heskett
Much of the research in the service sector over the last four decades has concerned itself with the search for deep indicators that explain service performance. This paper provides a brief retrospective of some of this research and illustrates the directions that this... View Details
Heskett, James L. "Notes from the Search for Deep Indicators in Services." Journal of Service Management 25, no. 3 (2014): 298–309.
- December 2002 (Revised February 2005)
- Case
McKinsey and Company: An Institution at a Crossroads
By: Ashish Nanda
This case tracks McKinsey's evolution from its origin in 1926 to 2002, emphasizing the institutional heritage of the firm. It closes with a description of the challenges facing the firm's leadership in 2002. View Details
Nanda, Ashish, and Kelley Elizabeth Morrell. "McKinsey and Company: An Institution at a Crossroads." Harvard Business School Case 903-080, December 2002. (Revised February 2005.)
- September 2000
- Case
Renaming Computer Power Group
Presents results of a consumer survey used to guide selection of a new corporate brand name. Four alternative names are tested for their ability to communicate desired company attributes to consumers. The pros and cons of developing brand names at corporate versus... View Details
Fournier, Susan M., and Andrea Carol Wojnicki. "Renaming Computer Power Group." Harvard Business School Case 501-007, September 2000.
Leon L. Bean
Beginning with a self-made rubber hunting boot, Bean created a retailing giant and became one of the pioneers of the mail-order industry, introducing the first Bean’s catalog in 1914. He instilled a “customer first” culture with generous... View Details
Keywords: Retail
- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
"then we can more considerately say how big an organization needs to be to accomplish the ends " Srinivasan questioned whether size alone matters, pointing out that size has to be considered alongside such things as... View Details
- 03 Apr 2017
- Blog Post
The International Experience at HBS
experience in one of these places and therefore bring a completely different perspective. It is very easy to make friends within the section “family” at HBS (something I was concerned about before arriving)- but also outside the section through student clubs View Details
- 31 Mar 2022
- News
A Community Hunger Solution with Global Ambitions
community. “Every night, 365 nights a year, he’s out there,” says Neel Ghose (MBA 2019), cofounder of the Robin Hood Army. “For him, it’s his own baby. It’s a platform for goodness.” This platform for goodness—which operates like a franchise model, with an umbrella... View Details
- 25 Sep 2019
- Working Paper Summaries
Corporate Purpose and Firm Ownership
- Fast Answer
Field Course: Business of the Arts (BOTA)
Where should I start my research on arts and cultural organizations? Organization overviews Guidestar Pro Information about the missions, programs, and finances of IRS-recognized... View Details
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
experimentation from permeating the company’s culture. Instead, organizations might learn from the travel site Booking.com, whose leaders have forged a rigorous testing culture that has guided the company to... View Details
Keywords: by Danielle Kost
- 04 Apr 2005
- What Do You Think?
Can an Organization’s “Deep Smarts” Be Preserved?
everyone. Organizations should keep those pros who keep up with constant learning and upgrading ...." Paul McDowall points out that "Any organization can immediately identify at least a handful of... View Details
Keywords: by James Heskett
- Web
Leading Change and Organizational Renewal | HBS Online
thorough root cause analysis of your performance or opportunity gap and determine any misalignments preventing your organization from executing it Relate organizational renewal with your own personal renewal 4-5 hrs Module 3 View Details
- Web
How to Communicate your Organizations’ People-Centered Values - Recruiting
commitment to diversity and equity is not only built into policy and action,” Eliason noted, “it is built into culture and climate.” She recommends that organizations do View Details
- October 2003
- Case
Merrill Lynch: Supernova
Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details
Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis
Oliva, Rogelio, Roger H. Hallowell, and Gabriel R. Bitran. "Merrill Lynch: Supernova." Harvard Business School Case 604-053, October 2003.
- June 2017
- Supplement
MOD Pizza in 2017
By: Boris Groysberg and Matthew G. Preble
This supplement describes how MOD Pizza has grown between May 2015 (when the first case ends) and early 2017. View Details
Groysberg, Boris, and Matthew G. Preble. "MOD Pizza in 2017." Harvard Business School Supplement 417-080, June 2017.