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  • October 1993 (Revised July 1997)
  • Case

Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)

By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
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Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
  • September 2006
  • Supplement

Brainard, Bennis & Farrell (B)

By: Joseph L. Bower
Brainard, Bennis and Farrel is a short case designed to explore the challenge of establishing appropriate compensation from a general management/CEO perspective. Brainard (B) is a one-page handout that is designed to show how an already difficult problem is made more... View Details
Keywords: Interpersonal Communication; Compensation and Benefits; Executive Compensation; Relationships; Strategy
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Bower, Joseph L. "Brainard, Bennis & Farrell (B)." Harvard Business School Supplement 307-053, September 2006.
  • October 2000 (Revised November 2000)
  • Case

New Economy Ethics: YouKnowIt.com

By: Joseph L. Badaracco Jr. and Kim Slack
Entrepreneur Janice Schwartz is hoping to grow her start-up company by creating a technical advisory board and compensating members with discounted company stock. Schwartz is considering six candidates that can help her online education company in a variety of ways: as... View Details
Keywords: Business Startups; Crime and Corruption; Customers; Entrepreneurship; Venture Capital; Governing and Advisory Boards; Media; Networks; Internet
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Badaracco, Joseph L., Jr., and Kim Slack. "New Economy Ethics: YouKnowIt.com." Harvard Business School Case 301-050, October 2000. (Revised November 2000.)
  • 27 Mar 2025
  • Blog Post

IFC India 2025: Driving India's EV Future: Insights from Ather Scooter and Exponent Energy

interoperable, they foster collaboration and ensure their infrastructure benefits not only Ather users but also other EV owners, creating a robust ecosystem for even greater e-scooter adoption. Inclusivity... View Details
  • 2025
  • Working Paper

Home Sweet Home: How Much Do Employees Value Remote Work?

By: Zoë B. Cullen, Bobak Pakzad-Hurson and Ricardo Perez-Truglia
We estimate the value employees place on remote work using revealed preferences in a high-stakes, real-world context, focusing on U.S. tech workers. On average, employees are willing to accept a 25% pay cut for partly or fully remote roles. Our estimates are three to... View Details
Keywords: Employees; Compensation and Benefits; Satisfaction; Value; Research
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Cullen, Zoë B., Bobak Pakzad-Hurson, and Ricardo Perez-Truglia. "Home Sweet Home: How Much Do Employees Value Remote Work?" NBER Working Paper Series, No. 33383, January 2025.
  • October 2001 (Revised November 2005)
  • Case

eBay, Inc.: Stock Option Plans (A)

The footnote disclosure for eBay, Inc. in 2000 indicates that if the company had accounted for employee stock options under the fair value method, its reported profit of $48 million would have been a loss of $91 million. The protagonist is a prospective member of the... View Details
Keywords: Corporate Disclosure; Stock Options; Financial Reporting
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Bradshaw, Mark T. "eBay, Inc.: Stock Option Plans (A)." Harvard Business School Case 102-038, October 2001. (Revised November 2005.)
  • 13 Sep 2006
  • Op-Ed

Rising CEO Pay: What Directors Should Do

Criticisms of CEO pay have two related themes: It is too high, and it not closely related to company performance. These problems persist for complex reasons even as directors worry about them. The most significant reason is that board... View Details
Keywords: by Jay W. Lorsch
  • March 2012
  • Article

The Incentive Bubble

By: Mihir Desai
The past three decades have seen American capitalism quietly transformed by a single, powerful idea—that financial markets are a suitable tool for measuring performance and structuring compensation. Stock instruments for managers, high-powered incentive contracts for... View Details
Keywords: Economic Systems; Financial Markets; Executive Compensation; Motivation and Incentives; Corporate Governance; Equality and Inequality; Human Capital; United States
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Desai, Mihir. "The Incentive Bubble." Harvard Business Review 90, no. 3 (March 2012).
  • August 1985 (Revised November 1987)
  • Background Note

Videogame Design Process

The videogame industry grew explosively in the early 1980s. It is an example of a business which is highly dependent on the efforts of creative people. Videogame companies have shown a wide variation in their approach to managing creative resources, seen in such terms... View Details
Keywords: Management; Creativity; Video Game Industry
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Kao, John J. "Videogame Design Process." Harvard Business School Background Note 486-012, August 1985. (Revised November 1987.)
  • Research Summary

Current Research: Issues in Corporate Governance

Effectiveness of shareholder voting
Reform of shareholder voting is a key component of legislation arising from the financial crisis of 2008. Professor Gow examines the effect of shareholder voting on corporate actions, particularly on... View Details
  • 11 Mar 2014
  • Working Paper Summaries

Return Migration and Geography of Innovation in MNEs: A Natural Experiment of On-the-Job Learning of Knowledge Production by Local Workers Reporting to Return Migrants

Keywords: by Prithwiraj Choudhury; Technology
  • December 2008
  • Background Note

Incentives in the NFL (Abridged)

By: Brian J. Hall, Andrew Wasynczuk, Jonathan Paul Lim, Sara del Nido and Katherine Dowd
This note briefly describes compensation and incentive issues in one of the major US professional sports leagues, the National Football League (NFL). It first provides some background information on the labor market for players and the salary cap, and then describes... View Details
Keywords: Compensation and Benefits; Wages; Groups and Teams; Conflict of Interests; Motivation and Incentives; Sports Industry; United States
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Hall, Brian J., Andrew Wasynczuk, Jonathan Paul Lim, Sara del Nido, and Katherine Dowd. "Incentives in the NFL (Abridged)." Harvard Business School Background Note 909-029, December 2008.
  • December 2000
  • Case

Stock Options at Virtua.Net

By: Brian J. Hall, Noam T. Wasserman and Carleen Madigan
Describes issues facing three young founders of a high-tech start-up in Silicon Valley, including hiring an experienced CEO and negotiating with a potential VC investor. Focuses on the incentive and compensation aspects of negotiating with job candidates (e.g., what... View Details
Keywords: Venture Capital; Stock Options; Executive Compensation; Employee Stock Ownership Plan; Negotiation
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Hall, Brian J., Noam T. Wasserman, and Carleen Madigan. "Stock Options at Virtua.Net." Harvard Business School Case 801-324, December 2000.
  • 16 Nov 2020
  • Research & Ideas

Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.

spirit. They must show that a winning team benefits everyone and certainly strengthens the team/company/country against the competition. They must invoke stirring symbols and... View Details
Keywords: by Sean Silverthorne
  • May 2013
  • Case

Eureka Forbes Ltd.: Managing the Selling Effort (A) (Photonovel Version)

By: Das Narayandas, Kallol Das and Kerry Herman
The CEO of EFL (India), a direct sales organization, must decide which changes to the sales compensation systems would better motivate his sales reps and improve their sales performance. View Details
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Narayandas, Das, Kallol Das, and Kerry Herman. "Eureka Forbes Ltd.: Managing the Selling Effort (A) (Photonovel Version)." Harvard Business School Case 513-015, May 2013.
  • June 2014
  • Case

Stock Options at Celia-Check

By: Brian Hall, Andrew Wasynczuk and Karen Huang
Describes issues facing three young founders of a high-tech start-up, including hiring an experienced CEO and negotiating with a potential VC investor. Focuses on the incentive and compensation aspects of negotiating with job candidates (e.g., what percentage of the... View Details
Keywords: Stock Options; Venture Capital; Selection and Staffing; Negotiation; Executive Compensation; Employee Stock Ownership Plan; Business Startups; Management Teams; Technology Industry; United States
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Hall, Brian, Andrew Wasynczuk, and Karen Huang. "Stock Options at Celia-Check." Harvard Business School Case 914-019, June 2014.
  • 06 Nov 2012
  • Op-Ed

Stop Talking About the Weather and Do Something: Three Ways to Finance Sustainable Cities

The wrath of Hurricane Sandy has illuminated a fundamental question: How do we ensure that our cities are resilient in the face of inevitable future disasters? A destroyed city is not a sustainable city. I'm making the case that it's time to stop complaining about... View Details
Keywords: by John Macomber; Construction; Real Estate; Energy; Utilities
  • June 1994 (Revised March 1995)
  • Case

Lotus Development Corp.: Spousal Equivalents (B)

Details Lotus's decision to extend benefits to spousal equivalents of lesbian and gay employees. View Details
Keywords: Leadership; Diversity Characteristics; Compensation and Benefits
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Gentile, Mary C., and Sarah Gant. "Lotus Development Corp.: Spousal Equivalents (B)." Harvard Business School Case 394-201, June 1994. (Revised March 1995.)
  • February 2005 (Revised March 2005)
  • Case

The P&G Acquisition of Gillette

By: Jay W. Lorsch and Ashley Robertson
Raises issues about the role of boards of directors in compensating CEOs and, specifically, the rewards granted to CEOs for arranging a change-of-control for their companies. View Details
Keywords: Governing and Advisory Boards; Acquisition; Corporate Governance; Consumer Products Industry; United States
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Lorsch, Jay W., and Ashley Robertson. "The P&G Acquisition of Gillette." Harvard Business School Case 405-082, February 2005. (Revised March 2005.)
  • 2018
  • Flash Talks

What's Race Got to Do with It? The Interactive Effects of Race and Gender on Negotiation Outcomes

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