Publications

Publications

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  • 05 Mar 2012
  • News

Is JC Penney’s Makeover the Future of Retailing?

  • 07 May 2014
  • Video

Donald Ralph, Ann Drake, Jane Garvey, and Tom Rice

  • 12 Aug 2021
  • Video

Ouided Bouchamaoui

Ouided Bouchamaoui, the Nobel Prize winning co-founder of the Tunisian National Dialogue Quartet and CEO of Hédi Bouchamaoui Group, explains how she was able to improve the relationship between the Tunisian Confederation of Industry, Trade, and Handicrafts and the... View Details
  • 11 Sep 2020
  • Video

James Mwangi

James Mwangi, CEO of Kenya’s Equity Bank, which has one of the largest customer bases of any bank in Africa, explains the challenges faced by his bank as it expanded into neighboring countries, especially lack of infrastructure, security and politics View Details
  • January 2014 (Revised August 2017)
  • Case

StepSmart Fitness

By: Robert J. Dolan, Benson P. Shapiro and Alisa Zalosh
StepSmart Fitness, a manufacturer of exercise equipment, is undergoing a sweeping reorganization. The new CEO has terminated the District Sales Director and Regional VP and promoted 30-year-old Benjamin Cooper to manage the underperforming New England district. A... View Details
Keywords: Analysis; Restructuring; Salesforce Management; Management Succession; Performance Improvement; Manufacturing Industry; Sports Industry; New England
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  • March 2011 (Revised June 2011)
  • Case

QuikTrip

QuikTrip, a large convenience store chain with over 500 stores, was known for its outstanding labor practices and fast, reliable, and friendly customer service. In November 2010, the CEO Chet Cadieux, had to decide how many new locations to open when QuikTrip entered a... View Details
Keywords: Customer Focus and Relationships; Employees; Growth and Development Strategy; Logistics; Service Delivery; Performance Effectiveness; Expansion; Retail Industry; United States
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  • 03 Nov 2014
  • News

Activists Fall Short on Coaching Management

  • 10 Jul 2012
  • News

What Do RIM Investors Want to Hear?

  • 19 Mar 2012
  • News

HBS Cases: Overcoming the Stress of ‘Englishnization’

  • 07 Jun 2014
  • Video

Ebru Dorman - Making A Difference

  • March 2023
  • Case

Ransomware Attack at Colonial Pipeline Company

By: Suraj Srinivasan and Li-Kuan Ni
On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen and locked up company data. The extortionists demanded 75 bitcoins (worth about $4.4 million at the time) in... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Infrastructure; Distribution Industry; United States; Alabama
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  • 25 Jan 2018
  • Cold Call Podcast

One Love: Managing a Movement Against Relationship Violence

Keywords: Re: Thomas J. DeLong
  • Research Summary

Overview

By: Michael W. Toffel
My research examines how companies manage environmental issues, occupational safety, and working conditions in global supply chains. More recently, I have also begun researching the drivers and implications of CEO activism, where organizational leaders speak out on... View Details
  • 04 Feb 2014
  • News

Not clear who's running Microsoft

  • 19 Jun 2019
  • News

People thought Hubert Joly was ‘crazy or suicidal’ for taking the job as Best Buy CEO. Then he ushered in its turnaround

  • 13 Mar 2020
  • News

Former Best Buy CEO: Companies should 'pursue a noble purpose and good things'

  • 12 Feb 2015
  • Video

Success Spreads like Wildfire

  • May 2013 (Revised April 2015)
  • Case

Ron Johnson: Retail at Target, Apple, and J.C. Penney

By: Das Narayandas, Kerry Herman and Lisa Mazzanti
In April 2013, Ron Johnson (HBS '84) stepped down after just 18 months as CEO of J.C. Penney. In his brief tenure, Johnson, an acclaimed retailer respected for his innovation and success in shaping the retail image at Target and Apple, introduced dramatic departures... View Details
Keywords: Change Management; Innovation Leadership; Situation or Environment; Failure; Management Teams; Brands and Branding; Retail Industry; United States
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  • June 2007 (Revised February 2008)
  • Case

Ericsson: Leading in Times of Change

By: Das Narayandas, Vincent Marie Dessain, Daniela Beyersdorfer and Anders Sjoman
After its dramatic corporate turnaround, the Swedish telecom infrastructure company Ericsson hires a new CEO to bring the former Swedish flagship company back on track. Puts students in the shoes of Carl-Henric Svanberg, an industry outsider and CEO of locks group Assy... View Details
Keywords: Restructuring; Profit; Leading Change; Goals and Objectives; Managerial Roles; Organizational Change and Adaptation; Problems and Challenges; Sweden
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  • April 2000 (Revised July 2000)
  • Case

Ameritrade Holding Corporation

By: Lisa K. Meulbroek
Some of the senior managers at Ameritrade, an Internet brokerage firm, are selling their holdings in the firm. Why are the managers selling, how will it affect shareholders, and what should the CEO do about it? The CEO is concerned that the market will interpret... View Details
Keywords: Valuation; Internet and the Web; Stock Options; Risk Management; Financial Services Industry
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