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  • 07 Dec 2011
  • Research & Ideas

Are Creative People More Dishonest?

Gestalt psychologist Karl Duncker. Known as Duncker's candle problem, it presents participants with the task of affixing a candle to a wall in such a way that when lit, the candle won't drip wax on the floor. To complete the task, participants can use a box of tacks, a... View Details
Keywords: by Carmen Nobel; Advertising
  • 24 Aug 2010
  • First Look

First Look: August 24

Publication:In Innovation Policy and the Economy. Vol. 11, edited by Josh Lerner and Scott Stern. NBER Book Series. University of Chicago Press, forthcoming Abstract In this paper we explore the innovations in governance that have... View Details
Keywords: Sean Silverthorne
  • 15 Apr 2002
  • Research & Ideas

In the Virtual Dressing Room Returns Are A Real Problem

that are easier to specify: computer software (offline-to-online ratio $0.99); health and beauty products ($0.93); music/video products ($0.83); and books ($0.68). 3 Ample evidence suggests that current B2C sites are unable to... View Details
Keywords: by Jan Hammond & Kristin Kohler; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail
  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

"owners"; and (8) knowing that their current beliefs about the future of services are wrong, great service leaders build agile service organizations that learn, innovate, and adapt. The book explores the ideas and leadership... View Details
Keywords: Carmen Nobel
  • 02 Aug 2011
  • First Look

First Look: August 2

progress and enhance inner work life every day. The book shows how to remove obstacles to progress, including meaningless tasks and toxic relationships. It also explains how to activate two forces that enable progress: 1) catalysts—events... View Details
Keywords: Sean Silverthorne
  • 18 Aug 2009
  • First Look

First Look: August 18

repurchases, consistent with repurchases representing less of a commitment. The End of the Great Man Authors:Scott A. Snook and Rakesh Khurana Publication:In The Essential Bennis. Jossey-Bass, 2009 Publisher's book link:... View Details
Keywords: Martha Lagace
  • 25 Mar 2021
  • Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

overly narrow goals. Consider the experience of Airbnb, which ran experiments to evaluate booking strategies but ignored the potential for discrimination. After research by Luca and colleagues found evidence of widespread discrimination... View Details
Keywords: by Danielle Kost
  • 20 Mar 2012
  • First Look

First Look: March 20

either system can lead to the subversion of expected relationships in the other. This book rejects the simple equation of capitalism with markets or with trade, in favor of a three-level system that embraces factor markets as well those... View Details
Keywords: Sean Silverthorne
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

that political correctness is a double-edged sword. Although it has helped many employees feel unlimited by their race, gender, or religion, the PC rule book can hinder people's ability to develop effective relationships across race,... View Details
Keywords: Sean Silverthorne
  • 11 Aug 2014
  • HBS Case

The Business of Behavioral Economics

economics and pop culture, particularly since the recent publication of popular books such as Richard Thaler and Cass Sunstein's Nudge, Dan Ariely's Predictably Irrational, and Daniel Kahneman's Thinking, Fast and Slow. Even so,... View Details
Keywords: by Michael Blanding; Food & Beverage; Health
  • 14 May 2012
  • Research & Ideas

Breaking the Smartphone Addiction

concerted effort to disconnect from their devices for a few predetermined hours every week—and how they became more productive as a result. The following excerpt from the book describes how the scheduled disconnecting process, dubbed... View Details
Keywords: by Leslie A. Perlow
  • 18 Dec 2007
  • First Look

First Look: December 18, 2007

aus der Wissenschaft Author:Christian H.M. Ketels Publication:In Treibhäuser der Innovation, 20-29. Essen, Germany: Stifterverband für die Deutsche Wissenschaft, 2007 Abstract No abstract is currently available for this book chapter.... View Details
Keywords: Martha Lagace
  • 11 Sep 2006
  • Research & Ideas

Negotiating When the Rules Suddenly Change

making deals. As it says in Warfighting: The U.S. Marine Corps Book of Strategy (Currency, 1995), "The very nature of war makes certainty impossible; all actions in war will be based on incomplete, inaccurate, or even contradictory... View Details
Keywords: by Michael Wheeler; Sports
  • 23 Dec 2002
  • Research & Ideas

Setting the Stage: A Young Scholar at HBS

book manuscript and seeking a publisher for it. This includes filling a few gaps in my research by using historical collections that are housed here at HBS and at a number of other libraries in the Boston area. Bank records have been... View Details
Keywords: by Laura Linard; Banking; Financial Services
  • 22 Jun 2009
  • Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

on specific proposals begin the week of June 22.] Treasury Secretary Timothy Geithner's proposals for fixing the broken financial system closely resemble those found in Moss's own playbook. In this instance, the book is a Special Report... View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • 24 Nov 2008
  • Research & Ideas

Harvard Business School Discusses Future of the MBA

the value of business school research. Henry Mintzberg of McGill University in Montreal devoted a book to his contention that "conventional MBA programs train the wrong people in the wrong ways with the wrong consequences."... View Details
Keywords: by Roger Thompson & HBS Bulletin; Education
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

view. This stand-alone book tells the inspiring story of a new generation of mice who begin to reexamine what others have taken for granted and to ask the important questions. Rather than simply accepting their fate and dutifully chasing... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

anticipatory services, those that are performed before a customer realizes he or she has a need for them. That ability to anticipate customer needs will increasingly be a hallmark of top companies. Aisner: You assert in the book that... View Details
Keywords: by Jim Aisner; Retail
  • 17 Dec 2013
  • First Look

First Look: December 17

executive branch a credible political excuse not to act. Maurer cautions that these institutions are now under strain and that a collapse might open the empire trap once more. With shrewd and timely analysis, this book considers American... View Details
Keywords: Carmen Nobel
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

negotiating partners are privately thinking. In his classic book Getting Past No (revised ed., Bantam, 1993), William Ury counsels negotiators to "go to the balcony." This means being in two places psychologically at the same... View Details
Keywords: by Michael Wheeler
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